Technical Writer Customer Service

Wendy Hofmann-Garrison

LinkedIn 845-***-**** *******@*****.***

Seasoned professional, with a demonstrated history working in sales, account management, customer support/customer service, and documentation. Outstanding organizational skills allow me to successfully multitask. Accomplished researcher and data gatherer, who works well with others and independently, to deliver results - on time and on budget. Exceptional communication skills, with a curiosity about new applications/systems. Always building internal/external stakeholder relationships. SKILLS Bilingual: English/Spanish

Computer: MS Office, Word, Excel, Teams, Zoom, Mailchimp, Dropbox Professional Accomplishments

Thibaut Design, New York, New York 2019-Present

Showroom Manager/Documentation Specialist

Thibaut Design is the oldest wallcovering company in the country - established in 1886.

• Creating document for training, sales strategies, and policy and procedures.

• Responsible for training the team on product knowledge, company processes, and exceptional customer experience to increase sales.

• Increased sales 51% Year to Date, 2020 to 2021.

• 1% increase during the pandemic year 2019 to 2020.

• Building relationships cross teams and raising brand awareness by 8%. Pollack Associates, New York, New York 2008-2019

Assistant Manager/Sales Associate

Pollack Design is a boutique design company, specializing in unique textiles using a varied tool box of artistry, fiber contents, yarns and weaving techniques.

• Reviewing, editing, and writing materials for launching new product campaigns.

• Driving sales by ensuring quotes and orders are accurate and sent in a timely manner.

• Resolving customer service issues while increasing brand loyalty and support the $5 million in showroom sales.

• Educate Designers about the textiles to satisfy specifications for residential/commercial projects.

• Delivering a positive, friendly experience while providing decorative solutions to Designers/Architects as external Stakeholders to build and maintain relationships and creating repeat business and increasing client portfolio.

Wendy Hofmann-Garrison Page 2

Brunschwig & Fils, North White Plains, New York 2001-2008 Sales Representative/Assistant Manager

Brunschwig & Fils was founded in France in 1880 as a tapestry weaving textile mill, then evolved into world’s most prestigious interior design, trimmings and furniture shop.

• Updated Designers regarding new product launches to drive sales goals.

• Provided customers with product information.

• Prepared and maintained quotes, negotiated prices on furniture and placed orders.

• Acted as the Assistant Showroom Manger in the absence of the Showroom Manager.

• Followed through on orders and resolved customer service issues.

• Liaison for the Field Sales Representative for all product and promotional material for sale closures. Seminole Community Mental Health Center, Orlando, Florida 1999-2001 Lead Residential Counselor/Administrative Assistant - Seminole Children’s Village

• Supervised staff and ensured the implementation of the program was consistent, fair, and professional.

• Implemented the teaching of independent living skills.

• Assisted with the coordination and compliance of all required in-service training for staff.

• Planned and organized group recreational activities that helped residents enjoy leisure time.

• Compiled reports and compliance forms with the Department of Children & Family. GSD&M ADVERTISING, Austin, Texas 1996-1999

Media Assistant/Buyer

• Analyzed Nielsen ratings and purchased television and radio air time/print advertising for major accounts including WalMart, Southwestern Bell, Texas Lottery, and Lennox-Canada.

• Assisted in handling buys, preparing presentations, and delegating assignments.

• Interacted closely with media vendors and maintained strong business relationships.

• Coordinated commercial calendar and reviewed budgets. EDUCATION The University of Texas, Austin, Texas

Bachelor of Science in Speech-Communication

Organizational Communication Sequence

Contact this candidate