Center Agent Call
Resume:
Renea KELLY
RKD SERVICES
Godfrey, IL *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Independent Contractor- Call Center Agent
Working Solutions, LLC - Godfrey, IL
February 2022 to Present
Working Solutions hires call center agents as Independent Contractors to work from home in various industries including retail, roadside assistance, home improvement, etc ! Independent Contractor- Call Center Agent
ARISE - Godfrey, IL
September 2019 to Present
Arise hires call center agents as Independent Contractors to work from home in various industries including retail, cruise lines, roadside assistance, home improvement, etc ! Independent Contractor- Call Center Agent
NexRep -Outbound - Godfrey, IL
October 2018 to Present
An outbound sales representative our focuses are on securing sales by reaching out to clients through calls. They primarily offer products and services, assisting customers every step of the way to ensure client satisfaction.
Independent REO Inspector
RKD SERVICES - Godfrey, IL
September 2014 to Present
local independent contractors (1099 position) that perform exterior and interior inspection. The primary focus was to photograph and document the condition of the property, identify any visible hazards and determine occupancy. In addition, inspectors determine building type, materials and measure the exterior of homes.
All reports were submitted daily per client request. Independent Contractor- Call Center Agent
Live Ops Agent Services, LLC - Godfrey, IL
November 2017 to April 2022
Liveops hires call center agents as Independent Contractors to work from home in various industries including retail, roadside assistance, home improvement, etc ! Independent Life Insurance Agent
Godfrey, IL
July 2011 to July 2020
local independent contractors (1099 position) that performs services as listed:
• Life License since 2011
• Life License in MO, IL, MS
• Processing life application for client.
• Processing life claims.
• Provide timely follow-ups for claims.
• Ensure the successful resolution of inquiries and complaints by preparing accurate and timely activity reports and communicating via written correspondence Independent Medical Insurance Specialist
RKD Services - Godfrey, IL
May 2014 to December 2017
local independent contractors (1099 position) that performs services as listed:
• Responsible for assisting insurance providers submit new billing for the purpose of verifying eligibility of insurance claims and processing claims.
• Work with doctors for determining the insurance coverage and payable claim amount.
• Operates within the guidelines of the Fair Debt Collection Practices Act (FDCPA), Health Insurance Portability and Accountability Act (HIPAA) and any other applicable Federal or state laws and company policies.
• Maintains client confidentiality. Maintains good rapport with patients, physicians, 3rd party payors and other department representatives.
• Works effectively with other staff members to accomplish work and departmental goals.
• Uses and demonstrates understanding of the applicable computer systems, including system reports and security procedures.
• Adheres to applicable policies, hospital/physician billing/departmental practices and 3rd party requirements.
• Accurately and efficiently processes the account including transaction recording and other functions.
• Stays up to date on contract, regulation, procedure and other changes affecting the department. Independent EEO Specialist
RKD Services - Godfrey, IL
2014 to 2017
local independent contractors (1099 position) that performs services as listed:
• Resolves difficult accounts by providing direct assistance as necessary assuring optimum payment arrangements by reviewing all arrangements not within established company guidelines.
• Models appropriate behavior in the handling of difficult debtors
• Operates within the guidelines of the Fair Debt Collection Practices Act (FDCPA), Health Insurance Portability and Accountability Act (HIPAA) and any other applicable Federal or state laws and company policies.
• Maintains client confidentiality.
• Maintains good rapport with patients, physicians, 3rd party payors and other department representatives.
• Works effectively with other staff members to accomplish work and departmental goals.
• Uses and demonstrates understanding of the applicable computer systems, including system reports and security procedures.
• Adheres to applicable policies, hospital/physician billing/departmental practices and 3rd party requirements.
• Accurately and efficiently processes the account including transaction recording and other functions.
• Stays up to date on contract, regulation, procedure and other changes affecting the department.
• Reports unusual accounts, account problems and workflow issues promptly to manager.
• Demonstrates positive and professional communication skills.
• Performs other work duties as assigned.
Education
B.B.A. in Business Administration
Fontbonne University - St. Louis, MO
October 2006 to May 2013
Associate's degree in Accounting
Sanford-Brown College-St Peters - St. Louis, MO
August 1989 to May 1991
Skills
• Time Management
• Microsoft Outlook
• Quality Assurance
• Microsoft Word
• Outbound Sales
• Salesforce
• Cold Calling
• Business Development
• Telemarketing
• Inside Sales
• Upselling
• B2B Sales
• Assembly
• Non-destructive Testing
• Quality Inspection
• SAP
• Outside Sales
• Negotiation
• Pricing
• Account Management
• Project Management
• CRM Software
• Technical Support
• Purchasing
• Management
• Forecasting
• Accounting
• Microsoft Powerpoint
Assessments
Bookkeeping — Familiar
April 2022
Calculating and determining the accuracy of financial data Full results: Familiar
Customer service — Familiar
April 2022
Identifying and resolving common customer issues
Full results: Familiar
Basic computer skills — Proficient
April 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
HR: Compensation & benefits — Proficient
April 2022
Knowledge of compensation and benefits programs
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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