Data Entry Customer Service
Resume:
ARKAH AKUA OBRAH SALLY
Christ the King Methodist Church
P.O BOX 278
Madina Circuit-Accra
**********@*****.***/*************@*****.***/**********@**********.*** Experienced customer service professional bringing 2 years of coordinating shipments, collaborating with freight carriers and managing customer needs, over 5 years’ experience in Auditing/Accounting, Management and Administration. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about shipping/customs regulations and standards, Financial Reporting and Office Management. Dedicated to reducing time and cost requirements for services to customers. Successful at developing productive relationships with suppliers, customers and colleagues. Excellent report writing, records management and compliance skills, and Microsoft office.
EXPERIENCE
1st June, 2019 to Date
TITLE COMPANY
Logistics Coordinator/Accountant DAILY FOOD LIMITED RESPONSIBILITIES
Coordinate and monitor supply chain operations.
Following on import and export goods by tracking them and making sure documentation is accurate.
Liaise and coordinate with our clearing agent for smooth clearing of goods
Supervise orders and arrange stocking of raw materials and equipment to ensure they meet needs.
Communicate with suppliers, retailers, customers, etc. to achieve profitable deals and mutual satisfaction.
Plan and track the shipment of final products according to customer requirements.
Negotiating with freight forwarders and shipping lines for lower freight offers.
Data entry of purchases, payment and sales in the company’s systems software.
Preparation of Bank reconciliation
Writing, recording and issuing of cheques to suppliers
Responsible for writing, issuing and data entry of petty cash vouchers
Responsible for PAYE, SSNIT, Withholding tax and other tax related transactions
2
1ST MARCH, 2018 – TO DATE
TITLE COMPANY
Accountant/Administrator PAVEMATICS ENGINEERING SERVICES RESPONSIBILITIES
Set up and improved accounting systems and processes to meet business needs and maximize the effectiveness of operations.
Communicate with suppliers, retailers, customers etc. to achieve profitable deals and mutual satisfaction.
Oversee organizations Investment.
Negotiating with freight forwarders and shipping lines for lower freight offers.
Developed and implemented effective accounting systems.
Responsible for the day-to-day running of the Accounts Departments.
Reconcile the accounts of individual clients and Administer accounts receivable and payable.
Prepare Withholding tax, PAYE and VAT returns.
Ensure that valid proforma and invoices are submitted before items are purchased and valid receipts obtained for the items.
Preparing quotations and invoices to customers and suppliers.
Analyzed financial audit information and made recommendations to improve efficiencies.
Calculated tax owed, prepared and submitted returns, and upheld compliance with all applicable laws.
Analyzing market trends and identifying opportunities for cost reduction
Prepare annual financial report.
1st August 2016-5th February 2018
TITLE COMPANY
Auditor/Administrator Cushay & Associates
RESPONSIBILITES
Utilized proven problem-solving methods in accordance with company policy to enhance client satisfaction.
Writing of proposals to companies.
Liaison between external customers and internal departments.
Manage external employees and contractors who are responsible for financial reporting and budgeting.
Managed payroll, transactions, invoicing, and budgeting to decrease financial inconsistencies.
Improved information collection and record-keeping accuracy by creating, updating and managing customer communications.
3
Participating in field Audit assignment.
Checking expenditure, revenue, payroll, and other financial records for accuracy.
Preparation of Financial statements for clients.
Analyze data and advise clients on how to maximize profit.
Preparing weekly and monthly reports for the CEO. October 2012-October 2013
JOB TITLE COMPANY
Client Service Executive Atlas Copco Company Ltd
RESPONSIBILITIES
Cultivating solid relationships with clients through the provision of exceptional after-sales service.
Creating a positive on-boarding experience for new clients.
Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
Identifying ways to overcome clients' initial dislike of company products.
Maintaining an accurate record of all existing and potential clients.
Responding to client inquiries in a timely and professional manner.
Training and providing overall guidance to client service employees.
Organizing training seminars to enable clients to fully utilize product features and benefits.
Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.
October 2013-November 2014
JOB TITLE COMPANY
Trainer/Administrator Atlas Copco Company Limited
RESPONSIBILITIES
Training customers on both the Bronze and Silver level of the MDT.
Opening and closing of training invoices.
Master Driller Trainer: Mining and Rock- Excavation Services (MRS).
Preparing, Printing, and binding training manuals.
Filling requisition forms and reports forms as well as filing training documents and forms.
Helping in the taking of stocks.
Quickly adapted training plans for client needs, keeping timelines, budgets, and desires in mind.
4
Liaison between external customers and internal departments
Communicating with existing Clients through telephone calls, mails, face to face to identify their needs
Providing exceptional after-sales service to clients SPECIAL SKILLS
Zero
Dear
QuickBooks
Tally
Microsoft Excel and Word
Microsoft Outlook
Microsoft Power Point
EDUCATION
DATE: August 2013- June 2015
SCHOOL: Garden City University College
COURSE: BSc Accounting and Computer Science
DATE: September 2009- June 2012
SCHOOL: Cape Coast University
COURSE: HND Accounting
REFERENCES
Mr. Samuel Emmanful-Arkah
Chief Executive Officer
Pavematics Engineering Services
Tel: 024*******
5
Mr. Laminu Mohammed
Contract Manager
Epiroc Ghana Ltd
Tel: 024*******
Benedicta Andoh Kesson
Human Resource Manager
Daily Food Ltd
Tel: 024*******
Contact this candidate