Call Centre Office Administrator
Resume:
CURRICULUM VITAE OF ANEESAH EBRAHIM
PERSONAL DETAILS
SURNAME: Ebrahim
FIRST NAMES: Aneesah
DATE OF BIRTH: 17/01/1990
ID NO: 900***-****-***
Driver's LICENCE: None
TEL: 063-***-****
E - MAIL: ***************@*****.***
GENDER: Female
NATIONALITY: South African
HOME LANGUAGE: English
RESIDENTIAL ADDRESS: 07 Camel street, Villa Liza, Boksburg, Gauteng MARITAL STATUS: Married
DEPENDANTS: 1
HEALTH: Good
CRIMINAL OFFENCES:
None
EDUCATIONAL QUALIFICATIONS
LAST SCHOOL ATTENDED: Kensington Secondary
HIGHEST STANDARD PASSED: Grade 11 (STD9) - 2006
SUBJECTS PASSED:
English
Afrikaans
Mathematics
Accounting
Biology
Science
Life Orientation
COMPUTER SKILLS:
Microsoft Office, IBM Notes, SAP NetWeaver (SAP GUI for windows) TERIARY EDUCATION: New Beginnings Learning Academy COURSE: IT Technical Support
MODULES: NQF Level 4
COMPANY: Apollo Tyres SA
EMPLOYMENT
DATE:
2019 - Current
POSITION DUTIES: 1.Creating a purchase order on SAP 2.Process orders on SAP
3.Clerical tasks
4.Receiveand process incoming orders
5. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints. 6. handles all incoming orders and provides the customer with information on a product or service
7. Prepares contracts and invoices.
8.Prepare Quotations
9.Ensure all documentation is properly processed and filed 10.Complete delivery notes and picking slips accurately 11. Communicate with Management, Quality, Production, Finance and Warehouse to expedite the customer order
RESPONSIBILITIES: -Answer calls from customers and attend to their requirements.
-Processing customer orders within the SAP system
-Provide support to sales team in achieving sales targets.
-Monitoring delivery windows and liaising with major retailers and distribution centres as necessary to ensure on time delivery to customers.
-Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
-Manage large volume of customer calls in friendly and courtesy manner.
-Maintain files and records so they remain updated and easily accessible.
-Liaising with the transport carrier on issues relating to deliveries including returns and credit
REFERENCE: Mario Jonck
COMPANY Smart Office Connexion (Cannon)
EMPLOYMENT DATE
2016- 2018 (Internship)
DUTIES: 1.Handling problems
2.Assisting in Sales
3.Clerical tasks
4. Taking complaints from customers.
5. Update month end reports.
6.Office administrator
7.Doing admin work
CURRICULUM VITAE OF ANEESAH EBRAHIM
EMPLOYMENT DETAILS
DECLARATION
I am an honest and hardworking person that is able to take responsibility for my actions, I am able to work with minimal supervision and I ensure that my work is carried out to the best of my ability. I am very punctual and reliable.
I am willing to carry out new tasks and to work as a team will colleagues as well as I ensure a professional and courteous attitude at all times. Consider me for a position in your company as I will be an asset and a great pleasure to work with.
RESPONSIBILITIES:
REFERENCE:
-Answer calls from customers and attend to their requirements.
-Resolve customer complaints and problems.
-Provide support to sales team in achieving sales targets.
-Manage and update database of all customers with leads and referrals.
-Develop and update client related reports.
-Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
-Manage large volume of customer calls in friendly and courtesy manner.
-Work with product and sales teams to address and resolve customer issues efficiently.
- To problem solve on site issues which impact on business customer experience.
-Maintain files and records so they remain updated and easily accessible.
-Spreadsheet creation and management.
John Alves
COMPANY Crescent Lifestyle
EMPLOYMENT DATE July 2015 - May 2016
POSITION DUTIES Call centre agent
CONTACT:
COMPANY Ismails casual wear
EMPLOYMENT DATE 2009- 2015 (Full time)
POSITION DUTIES Salesperson
Stock taking
Cash up
Sales
REASON FOR
LEAVING:
Seeking a better opportunity
REFERENCE: Zubair Ahmed Mansoor (Manager)
CONTACT: 016-***-****
Contact this candidate