Customer Service Sales Associate

Ashley Janney

Loyal and driven employee with both cashier and management background who is focused on team work and building a profitable but enjoyable work enviornment anywhere I go. Aiding in any area needed even if I Wasn’t trained, while trying to help bring joy and ease to the entire team. 325 N cavender st Hobart IN 46342 219-***-**** ***************@*****.*** WORK EXPERIENCE

Travel centers of America — cashier/shift lead/MIT Family Express Corporation — Sales associate

03/2014 to 04/2018, Lake station IN

Started out by running the fuel desk to help our drivers get fuel and help with any needs they had. Worked up into management within the rst year and a half.

Cash handling

Register audits

Safe audits

Loss prevention skills

Building a team to work for a better work environment Covering any call offs

Knowing store product store wide

Paying bills and managerial paperwork

Delegating work throughout the shift

Stocking the oor, cooler as well as putting away orders Store audits

Product counts

Troubleshooting any technical issue that arose

Incident reports involving both customer or employee injury or vehicle damage Overseeing other employees on shift to ensure we all were on task Handling any and all complaints from guests during the shift to ensure they were satis ed and a solution was reached.

05/2018 to 08/2021, Winfield IN

Running the register with other team members in a high volume store, working together to get orders and other daily tasks completed.

Training new associates

Customer complaint desescalation

Cooler stocking

Product knowledge

Promo or free item knowledge

Helping customers understand the points program and signing them up strack n vantil — deli associate

Walgreens boots alliance — customer service repersentative EDUCATION

Chesterton higschool

10/2021 to Present, Hobart In

Training in food safe certi cation as well as product knowledge to help assist our guests with any questions they may have.

09/2021 to Present, Hobart In

Working in all areas of the store, providing all and any services customers needed. Learning different departments as well as learning management tasks to help them too. Handling customer complaints, concerns, xing /troubleshooting computer or system errors. Fast paced enviornment where the training was monomial but learning well on my own to help run the store.

08/2004 to 06/2008