Customer Service Inbound Call
Resume:
Candace Kammerer
Omaha, NE *****
********************@*****.***
Work Experience
President/Owner
Purple Lady Consulting - Omaha, NE
September 2018 to Present
I work from home at a inbound call center that I own. Working with the banking industry, e-commerce and many other types of industries has given me a well rounded knowledge of the needs of various call centers. There is no job that I cannot be trained for. I provide excellent customer service making sure they are completely satisfied and have no other concerns, thus providing one call resolution and ensuring returning customers that are happy and will tell their friends thus providing new business for the company that I am working for.
Retail Merchandiser
Acosta - Sioux City, IA
September 2018 to February 2019
• I worked on a dedicated Walmart team providing services per our clients needs.
• Built freestyle displays as well as displays according to planogram.
• Developed close business relationships with management to utilize our need to drive client sales.
• Audited zero sales and corrected issues.
• Placed IRCs, POP signage and packed out product.
• Surveys, audits and cut in new product.
• Merchandise and display compliance checks with photo backup. President
Self-employed - Caldwell, ID
March 2013 to May 2018
• Provided personal in-home healthcare caring for the disabled.
• Taught client housekeeping skills and helped with errands.
• Worked with developmental disabilities. Gave emotional support and teaching clients how to manage their disability.
• Gave client oral medication as prescribed. Kept careful, accurate records of patient care, patient condition and care activities.
• Basic life support certification.
Customer Service Representative
Century Link - Sioux City, IA
March 2011 to March 2013
• Inbound Call Center on rotary dialer.
• Determined possible causes of customer complaints and ensured that appropriate changes were made to resolve customer complaints to their satisfaction.
• Strategically targeted customers for increased sales.
• Recorded details of customer transactions, interactions, inquiries, complaints and comments.
• My accomplishments included: Daily sales were tracked with quota. I always reached my quota or above, therefore insuring I received my bonus each time. Every month a special lunch was planned based on highest sellers and I reached this goal twice.
Collections Agent
Premier Bankcard - North Sioux City, SD
June 2008 to June 2009
• Contacted outbound calling rotary with past-due balances, establishing debt repayment and answering customer questions about any problems with their accounts.
• Advised customers of necessary actions and strategies for debt repayment. Negotiated credit extension to bring the customer up to date and keep them up to date.
• Recorded and updated information about the financial status of customers and collection efforts.
• Maintained knowledge of state and federal laws relating to billing and collection procedures.
• My accomplishments included: Inbound call center targeting delinquent accounts. Bonus program in place based on payments actually received. Most months I qualified for the bonus program. Office Manager
All About Offices - Boise, ID
July 1989 to July 1992
Supervised billing functions, reviewing and verifying data and resolving any customer inquiries or complaints to their satisfaction.
• Prepared bills, contracts, invoices, checks and expense reports.
• Prepared and edited routine correspondence, reports and records.
• Retrieved and archived documents and researched files.
• Prepared and collected office timesheets.
Certification or Licenses
Skills
• Planograms
• Merchandising
• Developmental Disabilities Experience
• Accounting
• Accounts Payable
• Tax Experience
• Bookkeeping
• Bank Reconciliation
• Planogram
Assessments
Research — Completed
April 2020
Following protocols, interpreting statistics and graphs, identifying errors, and choosing research methodology.
Full results: Completed
Analyzing Data — Familiar
May 2020
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Familiar
Customer Service — Highly Proficient
April 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Attention to Detail — Expert
April 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Expert
Verbal Communication — Proficient
May 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Teamwork: Interpersonal Skills — Expert
June 2020
Resolving disputes, solving team problems, and understanding nonverbal cues. Full results: Expert
Customer Focus & Orientation — Highly Proficient
April 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Cognitive Ability — Proficient
May 2020
Combining pieces of information to form general rules or conclusions. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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