Personal Assistant Property Manager
Resume:
Monique De La Cruz
Oxnard, CA *****
*********************@***********.***
strategic thinking skills
Effective problem solving, written and verbal communications and interpersonal skill Knowledge and understanding of financial reporting, preparation of annual budgets and vendor contracts. YARDI, ADP, and Microsoft Office.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate to: Ventura, CA - Goodyear, AZ - Thousand Oaks, CA Authorized to work in the US for any employer
Work Experience
Property Manager
Riverside Street Apartments/Hyder &Co - Ventura, CA December 2019 to Present
Property Manager work experience in managing affordable properties with Tax Credit Program and Rural Development compliance and reporting. I have experience with project based Section 8 Voucher
Community Manager
Many Mansions - Thousand Oaks, CA
September 2014 to December 2019
· Knowledge of wait-lists, resident files, and all operations are in compliance with all HUD and LIHTC requirements and Fair Housing Laws
· move-ins, move-outs, recertifications, and renewals
· Approve rental applications following property and agency standards
· all property resident files are organized, complete, and accurate
· property and grounds are well maintained
· Resolve resident issues and conflicts in a timely manner and in accordance with site guidelines
· Prepare the property’s annual budget for approval by senior management
· Manage timely collection and deposits of all rents and fees
· Customer service skills
· Tax Credit or related experience
· Section 42 housing experience
· Proficient in Microsoft Office Suite and experience with property management software (Yardi.)
· Certifications in NAHP, CPL, SHCM, CAM
· Working with outside agencies to fill vacancies Area Housing and Ventura county. Property Manager/Housing Specialist Lead
Many Mansions - Thousand Oaks, CA
September 2013 to December 2019
Property Manager and Property Manager and Housing Specialist Lead managing waiting lists.. Rent cafe and Yardi knowledge,Customer Service,Working with Appeals and Vacancies for all properties.
Running Experion Work verification. Knowledge working with AHA and PCMH for Referrals. Fair Housing (RD, LIHTC, HUD)
Knowledge working with all aspects of Affordable Housing. Caregiver
Caregiver Provider IHSS - Ventura, CA
January 2015 to June 2019
Responsibilities
Caregiver taking care of elderly. Medications companion preparing food and housework. Accomplishments Compassion
Skills Used
Cooking,cleaning, medication distributing
Caregiver
Blum Family - Oxnard, CA
January 2012 to September 2015
Responsibilities but not limited:
· Medication/ Doctor Appointments
· Self-Care of both Husband and Wife with memory loss
· Responsible for all house duties/ all cooking duties. Showering and personal hygiene
· Working hand and hand with Hospice
●Companion for Lady in her 90s.
· Overall Caring for both mentally and physically
· I am a Caregiver that really cares and loves with all my heart to many that may be a fault, to myself the compassion God has given me is a GIFT.
Property Manager
Alfaro Management Company - Ventura, CA
July 2010 to September 2015
Real Estate Property Manager
I have the experience in a professional property management position. Assisted in training and development of the team to maximize income and rentals. Employees scheduling.
Collected rent and delinquent rent in accordance with company and property policy. Implements timely legal action, including court appearances. Posts invoices; uses purchase orders; Codes invoices with correct General Ledger (GL) coding; submits security deposit reconciliation timely. Reviews move in and move out files for thorough and accurate completion; verifies information is timely and accurately entered into the property software system. Completes or verifies completion of accurate and timely weekly reports. Reviews monthly financial reports with the property manager; assists in completing variance reports.
Community Manager in resolving resident and prospective resident conflicts.
· Ability to effectively communicate both written and verbal.
· Ability to calculate figures and amounts such as: discounts, interest, commissions, proportions, percentages; ability to apply concepts of basic math.
· Ability to work independently without direct supervision.
•Knowledge of operations software used at the property level; Outlook, Internet software Executive Assistant
Riviera Realty and Financial - Oxnard, CA
January 2006 to December 2008
ExecutiveAssistant/OfficeManager
Responsibilities included everything from Personal Assistant to the owner, administration, contract management, full charge bookkeeper,Customer Service, Leasing,Maintenance and Managing of all rental properties. Routinely dealt with over 15 contracts in a week. Established a tracking system and protocol to eliminate double work and misplaced documents
Established several procedures, responsible for development, implementation and training. Accounting to maintain sales and commissions Quickbooks
Counselor Clerk
Casa Aurora - Bakersfield, CA
January 2008 to January 2008
Casa Aurora is our state-of-the-art gender responsive clinical program for female offenders. The program is a Female Rehabilitative Community Correctional Center that provides services for up to 83 women. Our program provides a broad range of habilitation and rehabilitation. Counselor Clerk
Core responsibilities included the case management administration, creating and developing policies and procedures, client scheduling while serving as Chairperson of Women Counsel. 1. As a recovery Journey Counselor administrator I provided service and guidance to roughly 130 women. 2. As Chairperson of the Women counsel my primary responsibilities included being the spokesperson for the community on changes and issues. Process Groups that helped women stay or get into program. Various issues that occurred that I could be the voice behind the voice. Helped women receive justice when rights were being violated.
3. Created new filing system, lowering incidence of lost reports by over 60% 4. Adept at client scheduling
5. Project manager for Policy and Procedure re-write. Effort included over 1,400 documented pages. Office Manager
Right Connection, Inc - Oxnard, CA
January 2001 to July 2005
Connection is a privately held company categorized under Electronic Parts. Established in 1984. The Company's primary market focus is in Electronic part, PC Parts, Wholesale Electronic Parts, and Used Parts. Office Manager
Established a Payroll and Accounting System Quickbooks and MAS 90 Fed-Ex and UPS Shipping and Receiving
· Maintained and supervised office operations
· Supervised office staff
· Supported and trained staff
· Processed payroll
· Processed deposits, billing, collections, and orders on a daily basis
· Processed payments
· Managed office
Corporate Sales and Administration
Survivor Industries, Inc - Oxnard, CA
September 1990 to May 2000
Oxnard, California
Survivor Industries, Inc. has been the forerunner in the emergency preparedness field for the past 20 years, since its inception in September 1983. The goal is the ability to sustain individuals or groups of people who may be cut off from support services for whatever reason, and who must rely on themselves and the materials around them until outside help arrives, or until they are able to better their situation. Establishing their business by the manufacturing, assembling, and distributing of pre-designed or custom designed kits; Survivor
Industries provides the basic amenities necessary to sustain a quality of life for a period of time, while under stress
Corporate Sales and Administration
1. Set-up and coordinate Inside and Outsides Sales Groups 2. Coordinate and work Trade shows
3. Operate and assemble products
4. Established contracts and proposals with Military bases 5. Oversee all Commissary and AFFES Buyers
Director to Women and Family
Living Proof Training Center
I had the fantastic privilege of chartering and opening Ventura counties first women's shelter that allows a mother to reunite with their children as they re-enter after incarceration. National studies have shown the importance of reuniting a child with their mother . Services do not provide a pathway for the reunion to occur. Living Proof Training stepped up to the challenge and established two homes, with a need for more as we have a waiting list of 17 re-entry candidates.
· Established Living Proof Living Center, found center location, negotiated lease contracts, established home, and filled home with 8 women and 11 children.
· LPLC is a non profit, self-funded facility. Had to established revenue stream through fundraising. Primary fund raiser was selling candy bars. Grew candy sales by over 450% over 18 months. Month 1 sales 5,000, Month 18 sales 30.000.
Quickbook, Planned fundraisers and Events
· Established all guidelines and protocol of center, ensuring compliance with state law
· Counseled roughly 35 women on Drugs and Alcohol after receiving counseling certificate
· Established overall recovery program, served as director.
· Reunited over 18 women with 38 children in first 18 months of opening Centers doors
· Also served as Case Management Director for 15 women
· Overall Re-Entry training for these women,
· Currently establishing second home, with plans for a third home Education
Bachelor's degree in Business Management
Palo Verde College - Rancho Palos Verdes, CA
September 2006 to June 2010
Associate in Accounting
Oxnard College - Oxnard, CA
June 1990 to September 1995
Associate in Business Administration in Business Administration Oxnard College - Oxnard, CA
1990 to 1993
College Prep
Santa Clara High School - Oxnard, CA
1986 to 1987
Skills
• Case Management (5 years)
• Organizational Skills (10+ years)
• Outlook (6 years)
• Billing
• Customer Service (10+ years)
• Time Management (7 years)
• Filing (10+ years)
• Microsoft Excel
• Data Entry (4 years)
• Customer Service Skills
• Excel
• Marketing
• LIHTC
• Budgeting
• Property Management
• Documentation
• Spanish
• Yardi
• Hospitality Experience
• Microsoft Office
• Fair Housing Regulations
• English
• Section 8
• Multilingual
• Compliance Management
• Medical Terminology
• Maintenance
• Addiction Counseling
• accounting
• Management
• Knowledge Management
• Accounts Receivable
• Accounts Payable
• Office Management
• Tax Experience
• Human Resources
• Personal Assistant Experience
• QuickBooks
• Payroll
• Outside Sales
• Computer literacy
• Data collection
• Bookkeeping
• General Ledger Accounting
• Home Care
• Account Reconciliation
• Emergency Management
• Event Planning
• Property Leasing
• Negotiation
• OneSite
• SAP
• Leadership
• Pool maintenance
• Microsoft Word
• Spanish
• Intermediate
• Management
• Trade Show Coordinator
• Inside Sales and Outside Sales
• Customer Sales
• Yardi
• Accounting Quickbooks and MAS 90
• Payroll ADP
• Training
• Supervision
• Customer Service
• Counseling
• CMMS
• Conveyor installation
• Healthcare management
• Time management
• Supervising experience
Certifications and Licenses
First Aid Certification
Certified Apartment Manager
CPR Certification
Contact this candidate