Data Entry Service Representative

SHABANA S. PRASHAD

Jamaica, NY ***** 646-***-**** ************@*****.***

OBJECTIVE

To obtain a position within a company or organization where I can deploy my analytical and communication skills and business administration education.

SUMMARY OF QUALIFICATIONS

Exemplary interpersonal and communication skills aimed at effectively understanding and catering to customers’ needs and inquiries in the utmost professional standard

Exceptional organizational and task prioritization and time management skills while working in a fast-paced environment under strict deadlines

Skilled in data entry and data processing

Basic skills in Microsoft Office Word, Google Sheets, Excel, V-laptop, Inventory Program, Reply Manager, Shopify, Ship station.

EDUCATION

Baruch College: Expected Graduation Year 2023

Bachelor’s In business administration/ HR – GPA 3.5

EXPERIENCE

Vim Company Jamaica, NY 06/2020 - Present

Marketing Representative

Ensure all products are listed accurately on websites including Amazon.

Upload products via Amazon and Shopify

Handles potential listing violations for products.

Manage inventory base.

Handle Chargeback Disputes for Online Orders.

Issue Refunds/Replacement for Orders.

MKJ Communications Brooklyn, NY 2/2020 – 4/2020

Administrative Assistant Intern

Entered 10-20 Invoices per day through Timberscan.

Created ship tickets and purchase order invoices of products and services from both external and Internal suppliers

Maintained the order and labeling of centralized filing cabinets

Preserved the company’s records and manager paperwork effectively

Recorded and maintained timesheets for payroll services within a timely manner

Vim Company Jamaica, NY 11/2016 – 2/2020

Customer Service Representative

Conferred with customers by telephone or in person to provide information about products and services, process orders, cancel accounts, and obtain details of inquiries or complaints to resolve.

Handled and resolved customers' inquiries and following up to ensure customer satisfaction

Recorded and maintained customer interactions and transactions, including details of inquiries and complaints, comments and feedback via emails, as well as next-steps or actions taken.

Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, handling refunds, or adjusting bills.

Receptionist 10/2015 – 11/2016

Operated telephone switchboard to answer, screen, and forward calls as well as provided information, messages, or scheduled appointments.

Greeted persons entering establishment, determined nature and purpose of visit, and directed or escorted them to specific destinations.

Scheduled appointments and maintained and updated appointment calendars.

Sorted and distributed incoming mail as well as prepared outgoing mail and courier deliveries.

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