Project Coordinator Customer Service

Chocorua Sandefer, MBA

PROJECT MANAGEMENT BUSINESS OPERATIONS CLIENT RELATIONSHIP MANAGEMENT

A Current Valentine Enterprises Project Coordinator Expert in Project Management and process improvement methods. Excelling in cross functional communications. Pro at facilitating creative solutions to daily issues.

Proficient in Microsoft Office, IEX, HTML, Adobe Photoshop, Apple IOS, Android OS, MS Project.

Areas of Expertise

Project Management • Strategic Planning • Program Management

• Analytical Thinking • Cross-Functional Workshops • Communication • Process Improvement Methods • Operations Management

Education and Credentials

Masters in Business Administration

Concentration in Project Management Strayer University - 2019

Bachelor of Science, Boston University, Boston, MA – 2011

PMP Certification Exam – September 2022

Lean Six Sigma Certification - August 2020

Senior Thesis Project- 2011 NFL Lockout: Is dissolving the NFLPA a successful tactic in contract negotiations?

Member of the Project Management Institute – 2018

Professional Experience

VALENTINE ENTERPRISES – Research and Development --Lawrenceville, GA

Project Coordinator, April 2020 to Present

Participate in project design meetings and propose improvements if necessary

Evaluate potential problems and technical hitches and develop solutions

Plan and manage team goals, project schedules and new information

Serve as a liaison for projects for all internal departments: Sales, Planning, Procurement, Production, Vendors and Clients

Supervise current projects and coordinate all team members to keep workflow on track

Manage project-related paperwork by ensuring all necessary materials are current, properly filed, stored and updated

Direct project correspondences by preparing and reviewing project proposals, memos, and emails

Communicate with clients to identify and define project requirements, scope, objectives and timelines

Adhere to budget by monitoring expenses and implementing cost-saving measures

Expertise in agile methodology and delivering quality quickly.

Ability to work on international projects and collaborate with stakeholders from different regional and cultural backgrounds.

Superior communication, interpersonal, influencing and presentation skills, with the ability to interact with key decision makers at all levels.

VERIZON WIRELESS — Alpharetta, GA

Customer Service Advocate, 2013 - 2020

Directly consult and partner with clients to understand their needs and offer creative solutions to complex challenges.

Develop responses that reflect our Company's commitment to quality while also ensuring that action has been taken to resolve the customer’s concerns.

Identify the root cause of problems by evaluating results and analyzing customer complaints for early detection of problem trends.

Make recommendations to management on areas requiring action.

Mitigate risk factors and predict future issues that may arise during client interactions.

Special Verizon Wireless Training: VSLL Project Management

BOSTON UNIVERSITY — Boston, MA

Program Coordinator, 2002 – 2012

Assigned tasks to employees for updates to track status during project cycle.

Utilized Microsoft Project to update project(s) progress to ensure project accuracy.

Researched statistical data (demographics, cost, estimated time) for complex projects.

Presented statistical project updates to Assistant Director and Executive Director.

Saved the department about $75,000 due to careful financial analysis of projects and well adapted recommendations for cost saving, cost structure improvements and operations enhancements.

Developed process improvement to online database management.

Coordinated information distribution channels for vendors and internal departments.

Ensured all projects were completed prior to deadline(s).

Lead communications with our clients regarding various aspects of our project life cycle.

Updated department's website with relevant dates, procedures and policies via HTML.

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