Customer Service Licensed Realtor sales. Packing

Manager position seeking sales Management ~ Marketing ~

Customer Service Keys to success in meeting sales targets, managing high-level accounts, and bolstering growth derives from intense focus for maintaining a healthy bottom-line and ensuring customer satisfaction. Motivated, results-centric sales professional accomplished in implementing sales strategies and overcoming obstacles to strengthen business performance. Possess transferable skills that can be applied to diverse industries. Customer service advocate with strong communication skills; recognized growth catalyst and proven closer. Career track demonstrates upward progression due to inherent ability to meet challenges head-on and take on increasingly responsible roles. Insightful, problem solver with solid troubleshooting skills and capability to cost-effectively resolve challenging issues. Effective in standardizing policies/procedures for business efficiency. Willing to relocate and travel. Skill areas include: Problem Solving

Keller Williams Realty - Licensed Realtor

Franklin, TN • 02/2011 - Current

NISSAN OF MCKINNEY-MCKINNEY BUICK GMC - Sales

Consultant/Speacial Finance Manager

Mckinney, Tx • 03/2009 - 04/2015

Collin County Community College

Dallas, Tx

MBA: Business Management

Toledo University

Toledo, Ohio

Bachelor of Science: Health & Human

Resources

PROFESSIONAL SUMMARY

WORK HISTORY

Accompanied 3 buyers per weekend to visits of homes and inspections of properties to advise on suitability and value of homes

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Used dotloop to create and prepare documents such as closing statements, purchase agreements and deeds

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Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes

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Compared properties with similarly sold properties to determine competitive market prices

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Used [Realtrak] to develop and maintain list of properties suited to different needs and budgets

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Collaborated with over 25 clients per month to learn and determine real estate needs

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Promoted sales of properties through advertisements, open houses and online advertising platforms

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Advised sellers staging homes to be more appealing to buyers, increasing average selling prices by 15%

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SKILLS

• Customer satisfaction

• Customer service

• Telecommunications

• Marketing and advertising

• Market and comps analysis

• Sales and marketing

• Contract negotiation

• Leasing and sales

• Tennessee Association of Realtors

• Excellent teamwork

• Customer service-oriented

• Detail-oriented

• Real estate development

EDUCATION

QUINTON BROUSSARD E: *************@*****.***

P: 615-***-****

A: Frankilin, TN 37064

http://www.qb23worldwide.kwrealty.com

NATION STAR MORTGAGE/Bank Of America - Loan Officer Lewisville, Texas • 01/2008 - 06/2010

Enterprise Rent-A-Car - Branch Manager

Dallas, Tx • 01/2007 - 01/2008

LA FITNESS - Senior Sales Counselor

Lewisville, Texas • 01/2006 - 01/2007

• Manage personal sales desk within thedealership

Source the database to find leads and perform follow up calls to past customers

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Worked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas

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Conferred with existing and potential customers to assess requirements and propose optimal closing solutions

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Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions

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Determined acceptance of loan applications, gathering financial statements and analyzing financial status, credit, and properties of applicants

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Leveraged a consultative approach to identify the financial goals of customers, map out plans to enable them to reach those goals, and educate them the different types of loans and credit options and products available

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Conducted quality reviews on loan agreements, ensuring data accuracy and alignment with policies

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• Resolved customer issues

Reported delinquencies and forwarded irreconcilable accounts for collection

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Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act

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Ensured the optimal performance of highly-trafficked location in the Dallas Metro area

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• Oversaw a fleet of 175 rentals (average of 96% each day) Set up corporate accounts, exceeding $1000 a month per account

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• Addressed complex customer telecommunications request Achieved high marks across the board, including earning the highest rating in customer service quality surveys

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• Boosted sales and heightened customer satisfaction Assessed employee performance and developed improvement plans

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Boosted branch sales by developing and deepening customer loyalty through incentive programs

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Acquired leads, gained contact information via referrals, and engaged prospective customers, with a focus on growing enrollment

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Conducted follow-up calls on leads obtained through company- sponsored programs and promotions

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• Developed plans and budgets

• Supervised engagements

• Set up corporate accounts

• Provided facility tours

Gained reputation for delivering exceptional client service, ensuring their expectations were exceeded

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AFFILIATIONS

• Member, National Association of Realtors, 2011 to Current

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