Customer Service Assistant Manager
Resume:
LULA M. BRYANT
**** ******** **** # ****, **********, Florida 32068 * C: 904-***-**** * **********@*****.***
PERSONAL SUMMARY
Motivated leader with 11+ years’ experience in organizing and managing services within hospitality
environment. Track Record of on-the-spot decisions making and supporting the employees. Focused on
ensuring the guests’ needs while enforcing standards for individual performance. Adept at general
manager, hiring, training, and motivation of employees.
SKILLS
● Leadership and Management
● Customer Services-Oriented
● Relationship Building
● Efficient Multi-tasker
● Conflict Resolution
● Employee Scheduling
● Interpersonal Skills
● Strong Communication
WORK HISTORY
General Manager, 7/2018 - Current
Camicakes LLC- 9734 Deerlake Court Jacksonville, FL
32216
● Exceeded company objectives with ensuring the store was properly staffed throughout the day
according to the sales projections.
● Worked directly with employees to achieve bussiness goals daily.
● Ran daily system reports to keep track of transactions, sales, profit and loss.
● Kept accurate account of special orders, products and truck invoice.
● Kept track of bank deposits and change orders.
● Hiring, promoting and employee evaluations
● Worked Hands-on with Baker and Frosters to Ensure consistency with the quality of product being
displayed
● Place weekly truck orders, created and posted weekly crew schedules.
Shift Manager, 06/2002 – 7/2018
McDonald’s – 5801 Beach Blvd Jacksonville, FL 32207
● Exceeded company objectives with ensuring customers were properly and warmly greeted while entering
the restaurant.
● Worked directly with customers to achieve provided information on prices and promotions.
● Ran daily computer system reports for general manager along with monitoring sales.
● Count down registers to make accurate count of the safe.
● Made end of shift deposits to the bank and safe control.
● Ran cash register if needed during early morning hours while overseeing production.
● Developing and motivating employees to perform their best.
● Lead, motivate, train, inspire, and encourage employees.
● Conduct cash audits, labor control, overseeing production, hiring, people development, and generation of
scheduling.
Bakery Manager, 11/2007 – 05/2012
Walmart Supermarket – b6767 103rd St. Jacksonville, FL 32210
● Strengthened company’s business by leading implementations of conducting monthly inventory for bakery.
● Supervised modular change project throughout the store.
● Worked alongside the assistant manager during evaluation of associate as well as the coaching process.
● Conduct interviews and played a vital role in hiring process and scheduling.
● Kept up with daily price changes.
● Managed sales floor.
Warehouse Clerk, 05/1999 – 12/2001
Ablest Staffing – 3728 Phillips Hwy Jacksonville, FL 32207
● Accepted packages from delivery drivers. Loaded packages onto a conveyer belt.
● Ensured proper administrational tasking was completed before filing of packing list.
● Opened packages & count parts, guaranteeing that accurate quantity received and verified by circling
quantity on packing list & initialing.
● Accurately entered receipts into computer system. Stocked shelves, pulled orders, packed items, and loaded
trucks.
● Packed orders from packing slips into boxes and stack pallets.
Customer Service, 02/1997 – 03/999
Chase Staffing- 8535 Baymeadows Rd. Jacksonville, FL 32256
● Calculated total payments received by customers, ensuring accuracy in billing.
● Answered phones, directed calls, and responded to customer inquiries.
● Greeted and answered questions customers had and took transcription for managers
● Personally, directed customers to multiple items and merchandise in store.
● Answered phones, directed calls, and responded to customer inquiries.
EDUCATION
● Advanced Career Training
Certified Medical Assistance Diploma 04/2006 - Jacksonville, FL
● Job Corp Center
Graduated 12/1998 – Jacksonville, FL
● Ellenwood Academy
High School Diploma 10/2005 – Jacksonville, FL
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