Alcina Phipps

*** ****** **** ******* ****, VA **602 Phone: 757-***-**** adrj44@r.postjobfree.com

Key Skills

Solutions Management

Customer Service

Procurement Manager

Sales

Operations

Employee Relations

Inventory

Regulations & Compliance

Training

Conflict Resolution

Computed Data Reports

Education

Business Admin

Thomas Nelson,

Hampton, VA

CVENT Supplier Network Certified

Medical Billing

Medical Terminology

Association

Board Member of Newport News Hospitality Association

Recognition

Sales Team of the Year Award for 2019

COMPLEX GENERAL MANAGER

Results-driven multiple property manager, with over 20 years of management experience seeking a career with a corporation that will benefit from a leader dedicated to growing profits, strong communication skills and strength in sales recovery and marketing.

Management Experience:

Harmony Hospitality

Complex General Manager, 2021 – Current

Building & maintaining forecasts for multiple properties

Revenue Management on OTA sites- Expedia and Booking.com Extranets

Build & Manage Budgets at multiple properties simultaneously

Manage Property Management sites- Medallia, Google, etc.

Develop management team to be self-sufficient with budgets, guest relations and resolutions

Secured government contracts through 2023

Recuperate loss in aging accounts

LTD Hospitality

Assistant General Manager, 2019-2021

Monitor and allocate inventory for properties up to 63% below projected budget

Complete payroll time management duties

Adjusted forecast to stay aligned with annual goals using Profit-sage software

Resolve guest satisfaction issues using Medallia responses

Maintain compliance with city as well as brand requirements

Exceeded sales budget for 2019 by $63,623 in SMERF market

PAP Hospitality

General Manager, 2011-2019

Maintained 24% labor cost annually

Complete payroll activities and oversee time management with all departments

Respond to guest requests, resolutions using Expedia and Booking.com extranets

Managed maintenance team, contractors during multiple renovations concurrently

Maintain compliance with city as well as brand requirements

Exceeded sales budget for 2019 by $63,623 in SMERF markets

Recent Career Highlights:

Received the 2019 Sales Team of the Year award; secured $264,000 in government contracts in 2022

Economic Recovery:

Exceeded Corporate Group projected goals by $91,628 in 2020

Training: Management training on service recovery, CVENT, Delphi, Choice University, ProfitSage, Human Trafficking

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