Customer Service Representative
Resume:
BRIAHNA
WATSON
********@*****.***
Clarksville, TN 37040
Several years of work from home call center experience, including health insurance, health care, concierge, and minor tech support.
PROFESSIONAL SUMMARY
Navient/Xtend Healthcare - Customer Service
Representative
Work From Home • 01/2021 - 02/2022
Everise - Customer Service Representative
Work From Home • 10/2020 - 01/2021
WORK HISTORY
Answer inbound calls from state consumers on COVID-19 virus, register consumers for vaccination and schedule appointments.
•
Provide consumers with additional resources and other help lines.
•
Make reminder calls to potential recipients who have previously registered but not scheduled vaccine
appointment.
•
• Contact targeted populations for registration.
Make reminder calls to those who missed or have not scheduled second dose vaccine appointment.
•
• Schedule consumers for vaccine booster.
United health care: Received inbound calls, presented excellent customer service skills and transferred
customers to appropriate departments.
•
Humana: Received inbound calls, assisted members with ordering reward/healthy food benefit cards, set
members up with transportation to/from appointments, and transferred members to correct departments.
•
SKILLS
Familiar with Avaya, Twilio,
and Genesys software
customer management
systems.
•
Familiar with Microsoft
office, Google drive and
other computer software's.
•
Excellent writing and
typing skills.
•
Quick learner and problem
solver.
•
Strong communication
skills.
•
• Excellent multi-tasker.
• Detail-oriented.
• Superior organization skills.
Effective time management
skills.
•
Colorado Technical
University
Colorado Springs, CO •
Expected in 05/2024
Bachelor of Science: Criminal
EDUCATION
Justice
Admiral Arthur W Radford
High School
Honolulu, HI • 05/2018
High School Diploma
• Cum Laude
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