Customer Service Medical Billing

PATRICIA D. MARTINEZ

**** * ****** ** *******, Az. 85009 · 602-***-****

*****************@*****.*** · ·

EXPERIENCE

**/**** – 05/2020

CUSTOMER SERVICE SPECIALIST, Aerotek/Walgreen’s Alliance Speciality

Call Center Inbound Calls from Patient’s

To set up Speciality Medications for Delivery

Verified all patient’s Information per HIPPA Guidelines

Completed delivery order with date, and medication needed

Verified address and phone number, if changed out new information in account

Answered calls in a timely manner, high volume of calls

Completed all tasks with the information with patient competing order

09/2017 – 08/2018

CUSTOMER SERVICE REPRESENATVE. MANPOWER/CIOX

MADE OUTBOUND CALLS TO DOCTOR’S OFFICES

SETUP APPOINTMENTS FOR FIELD TECHS

RETRIEVED ALL PATIENT’S INFORMATION

MADE SURE ALL RECORDS WERE CORRECT,MADE SURE ALL RECORDS WERE DOCUMENTED

WITH UPDATED INFORMATION ACCORDING TO HIPPA

PUT ALL INFORMATIONIN PATIENT’S FILE, IF NOT CORRECTUPDATED WITH THE

CORRECT INFORMATION

UPDATED ALL NOTES AND INFORMATION TO THE PATIENT’S CHART PROVIDED

MADE A HIGH VOLUME OF CALLS

02/2015-02/2018

CUSTOMER SERVICE REPRESENATIVE, LOGISTICARE

ANSWERED INBOUND CALLS FROM MEMBERS TO SET UP MEDICAL TRANSPORTATION

TO GET TO THEIR MEDICAL APPOINTMENTS AND BACK TO THEIR RESIDENCE

ALSO FROM THE HOSPITALS TO HOME

DID CALLS IN THE DEPARTMENT FROM ALL STATES

MADE SURE THE THE CUSTOMER WA SATISFIED BEFORE ENDING THE CALL,

IF NOT TRANSFERRED TO THE RIGHT DEPARTMENT

MADE SURE NOTES WERE NOTATED CORRECTLY, ALL IN A TIMELY MANNER

MADE SURE ALL WAS IN ORDER ACCORDING TO HIPPA LAWS, DOCUMENTED THE TRIP IN THE MEMBER’S HISTIORY

FAXED PAPERWORK TO THE TRANSPORTATION PROVIDER SET UP FOR THE MEMBER’S TRIP

STAY AT HOME PARENT, 05/2008 -02/2015

Describe your responsibilities and achievements in terms of impact and results. Use examples, but keep it short.

EDUCATION

07/2007-04/2008 YEAR

MEDICAL BILLING AND CODING, EVEREST COLLEGE

GPA 3.75, WHILE ATTENDING EVEREST ON DEANS’LIST

COMPLETED CODING

MEDICAL TERMINOLOGY

ALL MEDICAL INSURANCE AND CLAIMS

It’s okay to brag about your GPA, awards, and honors. Feel free to summarize your coursework too.

05/2003 -01/2004

MEDICAL ASSISTANT AIBT UNIVERSAL COLLEGE,

GPA 3.75, WHILE ATTENDING AIBT WAS ON HONOR ROLL

COMPLETED FRONT AND BACK OFFICE PROCEDURES

MEDICAL TERMINOLOGY

ALL INJECTIONS, PHELBOTOMY, AND MINOR PROCEDURES

SKILLS

I HAVE WORKED IN THE CUSTOMER SERVICE FIELD FOR OVER 4 YEARS

HAVE A POLITE, ARTICULATE SPEAKING VOICE

ANSWER CALLS IN A TIMELY MANNER

GET ALONG WITH SUPERVISORS, AND OTHER EMPLOYEES

GETTING THE CUSTOMER SATISFIED

CALL CENTER INBOUND AND OUTBOUND

TYPING, 10 KEY BY TOUCH

MICOSOFT WORD, EXCEL

BEING ORGANIZED

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