Customer Service Arabic

Mai Ezz Eldin Erfan Elmaghraby

Address: *** ********* *******, *** ** October City.

Date Of Birth : 19/7/1994

Mobile no. : 011********

E-mail : ***.********@*****.***

Objective : seeking for an opportunity that could show up my skills and hard work as I need to prove myself and develop my abilities and experience .

Education :

University Degree : Bachelor degree of Languages .

University : Ain Shams University.

Faculty : Al-Alsun

Graduation Year : 2016

Grade : 75% Good

High School degree : 95%

High School Name : El Gezira Language School .

Work Experience :

Job Title : Assistant, Credit department

Employer : First Abu Dhabi Bank ( FAB )

Deparment : Credit Department

From: from 1/7/2018 till Present.

Job Description :

Receiving the corporate cases ( Annual Review, New Packages and extensions ), checking the completion of the documents needed with the Business, then giving it to the concrened team to work on it, and follow up on the approvals for the cases Whether regional level or with the international level .

Collaborating with the HR regarding all the issues and tasks related to the credit departmernt (the interviews, qualified candidates, the annual leaves, Annual Goals and objectives, Surveys, Resignation and medical insurance).

Weekly report for the cases received (their number, total loan requested, percentage of weekly achievement on the system (Work Log), and the Expired Sanctions )

Preparing for all the meetings and HO Visits to Egypt assigned by CCO Egypt.

Maintain a whole filing system for the approvals.

Reports requested from the CCO Egypt Regarding the CBE Regulations, Translating Documents.

Job Title : Customer Care Officer

Employer : National Bank Of Abu Dhabi

Department : Retail Banking

From : 1/4/2017 till 1/7/2018

Job Description :

Serving the customers who send e-mails inquiring about the Bank’s products and services and help them contacting with the branches.

Investigating about the complaints came concerning the branches and close the cases.

Daily Report about the inquiries.

Monthly report for the credit card cancellation and analyze the reasons behind the cancellation.

Working on the project of the Expatriates real estate loans with reports proving the follow ups.

Job Title : HR Admin Trainee

Employer : Abu Dhabi Islamic Bank

Department : Human resources.

From : 1/8/2014 till 1/11/2014

Job Decription :

In charge of making a filtration for the applicants and pick up the best of them in order to have an interview.

Making an excel sheet including the applicants classified according to their majors, banking / non-banking.

Attending the High board meetings in order to get the meeting points and discuss it with the manager later.

Job Title : Translator summer trainee

Employer : PETROBEL company .

Department : Translation .

From: 1/7/2015 till 1/8/2015

Translating the Economic and HR contracts.

Job Title : Customer service

Employer : Vodafone UK

Department : Call center

From : 1-7-2013 till 1-9-2013 .

Job Title : Customer service

Employer : Vodafone Egypt

Department : Branches ( Merghany Branch )

From : 1/7/2012 till 1/9/2012

Job Title : Co- teacher of English

Employer : Victoria American College .

From 1/8/2016 till 25/1/2017

Courses :

National Bank of Abu Dhabi : Money laundry

American Egyptian Center : HR mini Diploma .

Russian Cultural Center : ICDL course .

EBS Egyptian Business School : HR operations workshop .

British Council : Upper int. conversation course .

Previous activities :

FOU2O ( Awareness company for women rights and the population crisis at Cairo university ) Head RTC and PR member 2014

SENCRO (Stimulation for Egyptian national child rights observatory ) Fundraising member.

AIESEC : Creative Communications member, Cairo university ) .

COMET Cairo university : PR Member .

Languages :

Arabic : Mother tongue

English : Excellent

French : Fair

Computer Skills :

Perfect Knowledge of Microsoft Office 2007 (Word, Excel, Power point, access ) .

Internet Browsing.

Excellent Arabic and English Typing skills.

Communication Skills :

Hard worker, active and ambitious.

Can adapt easily with different tasks.

Team work spirit, self-motivated

Ability to work under stress.

Contact this candidate