Melissa Ferraro

***** * ***** ***

LAKEWOOD, CO *0227

760-***-****

Objective: To obtain a position that will enable me to use my strong communication skills, my great organizational skills and the ability to lead a team. Work Experience:

Shipt 11/18-Present Personal Shopper

Provide assistance to customers and perform duties such as recommending products, solving customer inquiries, processing financial adjustments, tracking shipments, taking orders through telephone or live chat, developing a trusting relationship with my customers, searching for products online and adjusting orders to fit my customers needs.

Bed Bath & Beyond 03/18- 08/2020 Return to Vendor (RTV) I processed all returns, damages and customer direct ships. Determine what items can be resold, re-priced, or donated. Meet weekly deadlines with vendors and item shipments. Preform daily physical counts of stock, customer service, replenishment and cashier.

RGIS 08/04-02/17 Regional Hiring and Training Manager (75+ ppl) Regional manager for recruiting, hiring, training and development of all new hires. Used Oracle to create weekly events, schedules and payroll. Supervisor responsible for all aspects of inventory, merchandising, remapping, remodels and health care teams. Enforce safety regulations in employee work activities and work environments. Review and analyze reports to ensure Team Member productivity is being met daily. Maintain successful client relationships through positive customer interactions. K-B TOYS 10/98-01/04 Store Manager (10-25ppl)

Responsible for customer service, sales, daily task plans, weekly schedules, bank deposits and all hiring and training of employees. 4 years Overnight receiving/merchandising supervisor. Lead manager for seasonal pop-up shops. Education: Bryman College Medical assistant 1998, Pacifica High School1996 Special Skills: Punctual, professional, team player, friendly, detail oriented, fast learner and excels at multi-tasking.