Customer Service Representative
Resume:
Kelly Decker
Endicott, NY *****
*****.********@*****.***
Summary
Hard working and self motivated looking for an entry level position in your company
Skills
Mobility support
Behavior management
Security understanding
Cleaning abilities
Good work ethic
Multitasking
Customer service
Reliable & trustworthy
Conflict resolution
Experience
September 2019 - February 2020
Family Enrichment Center Johnson City, NY
School Bus Monitor
I helped load children ages 5 and under get into the bus and buckled then I'm their seats. We then read books, sang songs, played with toys, and did little activities to keep them kids entertained on their way to School/daycare. In the afternoon we took the kids home
Accompanied driver and children on bus route to keep students safe and protected.
Supervised safe and orderly entry and exit of bus riders and physically assisted those with special needs.
Communicated with bus drivers, teachers and guardians regarding problems or incidents impacting student riders.
Helped drivers monitor and manage student actions to maintain bus safety.
Assisted with loading and unloading of riders in need of extra support.
Worked alongside students, parents and school personnel to provide all riders with safe and enjoyable experiences.
April 2013 - November 2018
NCI Endicott, NY
Customer Service Representative
Answered phone calls for customers of an electric and gas company
Assisted customer in setting up electric/gas account for the new residence/ place of business
Assisted customers in paying their electric/gas bill
Set up payment plan for customers needing assistance with their bill
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Educated customers on special pricing opportunities and company offerings.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Upheld quality control policies and procedures to increase customer satisfaction.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Set up and activated customer accounts.
Mentored new employees on procedures and policies to maximize team performance.
Trained new hires on products and services, best practices and protocols to reduce process gaps.
September 2006 - June 2009
University Animal Hospital Vestal, NY
Kennel Manager
Fed and watered animals
Cleaned kennels
Walked dogs
Bathed dogs and cut nails
Changed litter boxes
Took care of an assortment of animals including dogs, cats, rabbits, ferrets, snakes, birds, fish guinea pigs, rats, and mice
Kept kennel clean and safe for animals by managing daily cleaning and maintenance schedules.
Maintained detailed records of animal numbers, medical issues and behavioral concerns.
Oversaw new intakes by assigning kennels and managing quarantines.
Coordinated adequate exercise time to keep dogs healthy and happy.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Delegated work to staff, setting priorities and goals.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Treated associates with fairness and respect, providing recognition of accomplishments.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
Education and Training
June 2005
Binghamton High School Binghamton, NY
High School Diploma
Contact this candidate