Nassau Communities Hospital

Cheryl Salem

West Hempstead, NY ***** 516-***-**** *********@***.***

Professional Summary

Medical administration professional experienced in running the daily operations of a fast-paced medical office and supervising staff. Highly skilled in managed care and third party insurance coverage. An articulate communicator, adept at multi-tasking and problem solving. Successful record of delivering outstanding administrative support in various settings.

Core Competencies

Administrative Management Employee Supervision Medical Equipment

Medical Insurance and Claims Expense Management Customer Service

Billing/Finance Electronic Medical Records Communication Skills Work Experience

Attended to a family situation now fully resolved. 1/2018-11/2019 FINANCIAL INVESTIGATOR South Nassau Communities Hospital Oceanside, NY 3/2017-12/2017 Maximized reimbursement for services and ensured timely cash flow. Assisted patients and/or families with payments and alleviated any financial hardship in the most cost effective way possible.

Ensured cancer patients received authorization for medical tests and escalated denials to medical team.

Checked and prioritized authorization orders in the computer system by urgency of diagnosis.

Contacted insurance companies to address pending authorizations and resubmitted clinical information/test results as needed. Provided patients with accurate authorization numbers.

Worked collaboratively with surgical schedulers to ensure accurate and timely information to patients. OFFICE ADMINISTRATOR Long Island Cardiovascular Consultants Lake Success, NY 7/2015-3/2017 Provided primary support to one doctor and assisted other doctors as needed.

Scheduled appointments including surgeries. Processed authorizations including peer to peer and all referrals.

Answered approximately 100 phone calls each day and called in prescriptions. OFFICE MANAGER Podiatry Office Williston Park, NY 2012-7/2015 Managed daily office operations and staff. Handled payroll and A/R processing to ensure timely payments/receivables.

Managed facility procedures related to insurance and answered patients’ inquiries regarding insurance claims/authorizations.

Maintained and operated the electronic medical records.

Researched and acquired medical equipment and supplies.

Developed and coordinated social media campaigns including website creation and television. Additional Work Experience

CONFERENCE COORDINATOR Global Meetings & Events Boston, MA 1994-2012

Managed event requirements including food and beverage, meeting rooms, and audio visual for large conferences and board meetings. Handled registration using company’s proprietary software.

Received “Pinnacle of Excellence” for successful high-tech conferences and trade show execution.

Planned transportation coordination for 400 conference attendees each year. SUPERVISOR (Part-time) Off-Track Betting New York, NY 2003-2010

Accountable for daily cash flow and log sheets. Prepared branch deposits and vault reconciliation.

Provided pari-mutual services for OTB approved restaurants.

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