Call Center Customer Service

Karen Brown

Bastrop, United States***** • 318-***-**** • ******.**********@*****.***

June 24, 2022

Hiring Manager

Walmart

Remote

RE: Resolution Coordinator II, Contact Center

Dear Hiring Manager

As an experienced Social Scientist, the advertisement for Resolution Coordinator II, Contact Center with Walmart sparked my interest. When reviewing the position requirements and your organization's website, I was excited to find that my qualifications and personal strengths align with your needs and mission.

I bring a comprehensive set of skills that I believe will be valuable to Walmart. In my Social Scientist role, I honed my abilities in call center and solution center management, providing a firm foundation for the Resolution Coordinator II, Contact Center position. My communication, people-centric nature, and compassion have afforded me excellent management skills.

I am excited to contribute my talents and proficiency in customer service toward your team efforts. As an engaging communicator with a proven track record in call center monitoring, my focus on building strong professional relationships has been a beneficial asset throughout my career.

In my previous role I was a skilled and hardworking Social Scientist, but due to the ongoing pandemic my previous employer was forced to lay off all employees. While this period was unplanned and unexpected, I put the time to good use and am ready to get back to the workforce.

Please review my enclosed resume for a more in-depth illustration of my work history and accomplishments. I would appreciate the opportunity to interview at your earliest convenience. I'm eager to discuss how my personality and background fit the Resolution Coordinator II, Contact Center role.

Thank you for your time and consideration of my candidacy.

Sincerely,

Karen Brown

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