Customer Service Care

SUMMARY

Motivated individual with a strong work ethic, excellent interpersonal, communication and organizational skills, positive attitude and desire to be the best. Commended ability to multi-task thoroughly as a leader and motivated team player. Strong passion for providing astute customer service.

EDUCATION

05/2019 Bachelor of Arts: Psychology Texas Tech University Lubbock, Texas

05/2015 Associate of Arts: Liberal Arts Cedar Valley College Lancaster, Texas

05/2015 High School Diploma Cedar Hill Collegiate High School Cedar Hill, Texas

EMPLOYMENT

4/22- ADMINISTRATIVE RESOURCE OPTIONS Irving, TX

Escrow Assistant

Prepares documents for closing and handles disbursement for escrow transactions

Manages reconveyances, maintains pre-closings, and perform post-closing duties

Aids in various administrative duties to assist in the escrow process

Compile and process escrow packages

1/22-4/22 FIDELITY INC. Westlake, TX

Financial Services Associate

Assists in delivering exceptional customer service

Maintains the security integrity of customers’ accounts

Provides various financial services for fidelity based clientele

8/21-1/22 ROBINHOOD INC.

Customer Experience Associate

Assists in delivering exceptional customer service Westlake, TX

Utilizes logical problem-solving skills to resolve issues

Communicate with customers through email support

Aids in protecting customers’ accounts by following account handling procedures

4/21-8/21 UT SOUTHWESTERN DALLAS

Clinical Staff Assistant Dallas, TX

Assists in daily patient registration and scheduling

Assists in maintaining the cleanliness of equipment and seating area(s)

Prepares daily reports of medical chart(s) and associated records

Performs daily telephone screenings prior to scheduled appointments

Manages daily updates of medical records

11/20-4/21 FIRST AMERICAN MORTGAGE SOLUTIONS INC. Dallas, TX

Escrow Assistant

Aids in various administrative duties to assist in the escrow process

Prepares documents for closing and handles disbursement for escrow transactions

Maintains consistent lines for customer care inquiries

Provide documents complying with departmental rules, legal or statutory requirements

Manage reconveyances, maintain pre-closings, and perform post-closing follow up on assigned files.

11/19-11/20 ENTERPRISE HOLDINGS INC.

Manager Trainee

Assist in maintaining the enterprise tri-branded operation Dallas, TX

Aids in daily sales goals by maintaining exceptional customer service

Manages customer inquiries regarding satisfaction and insurance claims

Assist in executing leadership role to maintain tri-branded computer system(s)

Assists in delegating monthly meetings with business accounts

Maintains daily cleanliness of rental operation

08/18-11/19 DILLARD’S INC. Cedar Hill, TX

Sales Associate

Assist in delivering style, service and value to customers by offering exceptional customer care.

Achieve personal sales goals while helping the team reach its daily objectives.

Maintains the cleanliness of the surrounding work station areas.

Manages visual aesthetic of juniors' department.

03/18-06/18 CHICK-FIL-A Cedar Hill, TX

Kitchen Member

Presented a positive and serving attitude with a warm personality.

Greeted and served guests with courtesy and hospitality.

Prepared and packaged food orders for catering orders and in store.

Operated fry station as needed as well as checked for product quality and consistency.

Assisted leadership team in executing opening and closing procedures.

06/17-07/17 APPLE TEXAS Cedar Hill, TX Hostess

Maintained cleanliness of restaurant area.

Greeted and seated guests at designated tables.

Assisted servers with guests.

Maintained the cleanliness of the restroom section(s).

Initiated leadership position in maintaining the bar area.

08/16-11/17 TEXAS TECH UNIVERSITY [Hospitality Services] Lubbock, TX

Cashier Greeter Cook Inventory Stock Regulator

Managed the cleanliness of the registers at the beginning and the end of the night.

Maintained safety procedures for multiple food lines.

Greeted and aided guests with nutritional information and other food related concerns.

Regulated dry foods and beverages in their designated areas.

Prepared and served customer rated food items to guests.

TRAININGS CERTIFICATIONS

INTERSHIP WITH DALLAS COUNTY JAIL 03/19– 4/19

SUMMARY OF QUALIFICATIONS SKILLS

Proficient in Microsoft, PowerPoint, Excel and Outlook

Exceptional writing and speaking skills

Exceptional research and analytical skills

Exceptional knowledge in Psychology based concepts

Proficient in EPIC Scheduling

REFERENCES

Necole McBride Parkland Hospital Mentor 214-***-****

Kendra Jackson Dillard's Junior Manager 469-***-****

Edith Islas Parkland Advisor 469-***-****

Waseem Ahmed Medical Director of Psychiatric Services 940-***-****

Contact this candidate