Customer Service Representative
Resume:
Victoria Gonzalez
Energetic, Fast Learner, Customer Friendly
San Antonio, TX 78264
**.********@*****.***
A hard-working, well mannered and friendly cashier/ driver with a Positive attitude. Able to uphold
high standards of customer service and speed whilst at the adhering to a companies regulations and
procedures. A quick learner, courteous, works well independently or with others as a team.
Authorized to work in the US for any employer
Work Experience
Delivery Driver
Amazon Flex, Go Puff, Instacart - San Antonio, TX
November 2021 to Present
I pick up available routes and use my personal vehicle to deliver packages for Amazon, Instacart and
Go Puff.
Go Puff will add routes for the hours and days that are available. I can schedule myself for the hours. I'll
go pick up the orders from the GO PUFF warehouse/ or Amazon Flex warehouse and deliver packages
to the customers.
Instacart will add orders and I'll choose which one I prefer to shop and deliver for.
• Assured Packages arrived at destination
• Operated GPS Mobile device for accurate routing
Delivery Associate
RCNL- Amazon - San Antonio, TX
August 2020 to December 2021
• Pick up delivery van and get my assigned route.
• Accurately organized Packages onto Van
• Deliver Amazon Packages to customers in my route using a hand held device.
• Delivered products in a timely and courteous manner
• Loaded packages
• Consistently completed on-time deliveries
• Maintained accurate inventory count
• Completed daily pre and post-trip inspection checklist
• Delivered merchandise to clients
• Verify that address on package and location are same destination
Warehouse Associate
TJ Maxx Distribution Center - San Antonio, TX
June 2020 to September 2020
Get assignment from supervisor.
Grab a pallet jack and pick up my described product that's on my assignment worksheet. Get to
workstation and start tagging the product.
Place the finished product in it's designated destination.
Continue to get assignments from supervisor throughout the day.
Go to where supervisor positions you
Customer Service Representative
Pappa Zipps - San Antonio, TX
September 2019 to April 2020
• Open the store.
• Count money that I'll put in my register for the shift
• Count inventory on All tobacco products and All Texas Lottery tickets
• Clean restroom.
• Sweep and mop the store.
• Stock the fountain drinks area.
• Wipe and dust as often.
• Stock the cooler during and after shift.
• Check out of date products
• Front face the isles and cooler.
• Accept Cash, credit/debit cards, EBT and redeem lottery scratch tickets to purchase merchandise.
• Provide assistance to clients
• Operated the cash drawer
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
• Assisted customers with a warm and professional attitude
• Responsible for cashier duties
Customer Service Representative
Tex-Best Travel Centers - San Antonio, TX
October 2016 to November 2019
• Greet customers as they walk in the store.
• Check inventory of all lottery scratch tickets, and all tobacco products.
• Count my register and make sure it has the correct amount for my shift.
• Run and operate a cash register using POS SYSTEM
• Make multiple Money or fuel card transactions for fuel throughout my shift
• Provide a one of a kind customer service to the truck driver, locals, and travelers.
• Maintain a clean welcoming environment for customer
• Front face the isles and coolers.
• Stock items on the shelves.
• On truck delivery day, check in all inventory make sure it is all complete.
• Put away items in proper area.
• Help in the Deli to serve when needed.
• At the end of my shift, make sure my cash register balances out.
• Make sure each and every customer has a fast, friendly, and overall great experience and service
• Assist customers with a warm and professional attitude
• Resolved customer information and complaints
• Responsible for cashier duties
Customer Service Representative
Pilot Travel Centers - San Antonio, TX
July 2012 to September 2016
• Leadership
• Running cash register with POS system
• Processing credit cards, and do multiple money transactions using cash credit/ debit cards, and variety
of checks
• Make sure each and every customer had a fast, friendly, and overall great experience and service
• Do multiple Money transactions for fuel
• Maintain clean inside outside of store
• Provided excellent customer service in a fast paced environment
• Providing a one of a kind customer service to the truck driver, locals, and travelers that comes into
the store
• Complete shift paperwork on a daily basis
• Training new employees
• Working with western union, money orders, cashier's checks
• Obtain payment and driver's information for truck diesel transactions
• Ordering & stocking of tobacco products and all other items delivered by our weekly truck delivery
• Counting and controlling all money received during shift
• Ringing up items, handling money, simple cleaning and stocking
• Confirmed payments, refunds, etc.
• Provided assistance to clients
• Answered phone and assisted customers with changes
Crew Member
Dairy Queen - San Antonio, TX
October 1999 to 2000
• Greeted customers as they entered or leave restaurant
• Take customers orders
• Make a variety of ice cream products
• Helped customers with orders
• Worked the cash register
• Handled cash and credit/debit transactions
• Clean the lobby
• Stock the fountain drink area of cups, straws, lids, napkins, condiments
•
• Swept and mopped lobby
Hostess
LITTLE RED BARN - San Antonio, TX
1998 to 1999
• Directed guests to their table
• Took and packed to-go orders
Customer Service
McDonald's - San Antonio, TX
• Greeted customers
• Take customer order
• Work drive thru window taking orders/ giving out order
• Work on the cash register
• Dealing with money and credit/debit cards
• Provide fast and friendly service
Education
High school diploma in GED
April 2013
Skills
• Restaurant Experience (5 years)
• POS (8 years)
• Delivery Driver Experience (3 years)
• Host/Hostess (1 year)
• Upselling (4 years)
• Customer service (9 years)
• Serving Experience (3 years)
• Food Safety (2 years)
• Cash Handling (8 years)
• Food Service (5 years)
• Mobile Devices
• Van driver (2 years)
• Warehouse experience (Less than 1 year)
Languages
• Spanish - Intermediate
Certifications and Licenses
TABC
Has expired as of April. I will retest to get it current.
ServSafe Food Handler
Has expired but will retest to get it updated
Driver's License
Assessments
Customer Focus & Orientation — Highly Proficient
June 2020
Responding to customer situations with sensitivity
Full results: Highly Proficient
Work style: Reliability — Expert
December 2021
Tendency to be reliable, dependable, and act with integrity at work
Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
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