Services Guest Front Desk
Resume:
LATISHA PRUDHOMME
Webster, TX 77588
****************@*****.***
I have excellent communication skills with the ability to build a rapport with all levels of management. I have worked individually and as a team to accomplish goals efficiently. I am a valued team member who is accountable, reliable, thorough, and communicates clearly about how I will accomplish goals.
Experience
March 2020- September 2021
Sephora
Beauty Advisor
Sell and give advice on the use of different cosmetics and skin care products to customers
Support special events, promotions, and priorities as they come up.
Personalized service to help them meet their beauty and health goals with the best products for their skin and hair.
Cosmetics Application Experience.
Skin Care Application Experience.
Consistently meeting sales goals.
September 2012-November 2019
Makeup Artist
MAC Cosmetics
Perform makeup application and other cosmetic services as requested.
Assist colleagues with clients and cleanup duties as needed.
Recommended makeup choices to clients on an individual basis.
Upheld high courtesy and customer service standards for every client.
Maintained and updated client payment records on a regular basis.
November 2011- September 2012
Houstonian Hotel
Hotel Front Desk Agent
Answered inquiries pertaining to hotel services guest registration and travel directions or make recommendations regarding shopping dining or entertainment
Improved property management functionally by submitting key change requests
Coordinated sale and planning for wedding parties and events
Maximized revenues partnering with regional manager to forecast rates based on market trends.
Confirmed reservation in system and reviewed all noted information
Recorded guest comments or complaints referring customers to managers as necessary
January 2008- January 2009
Front Desk Agent
Hotel ZaZa
Promoted positive guest relations to all individuals approaching the Front Desk
Liaised with vendors to resolve issues with Internet phone and in-room movies
Issued keycards and escort instructions to bellhops
Cleaned and maintained lobby and common areas restocking supplies and watering plants
Advising housekeeping staff when rooms have been vacated and are ready for cleaning
Deposited guest valuables in hotel safes or safe-deposit boxes
October 2006- November 2007
Telecheck
Collections Agent
Contacted debtors through phone calls, emails, and letters and requesting for payment
Collected delinquent accounts and posting into the respective customers’ accounts
Set follow-up phone calls with clients to assessing their present financial conditions, and provide options for payments
Calculated interests, and scheduling dates for making payment installments
Prioritized, organized, and accomplished daily collection activities
Maintained and updated customers files and databases
Technology Skills
Ability to work with several operating systems, including Windows and Mac, Microsoft Office, Windows 10 proficient.
Educational Experience
Welsch High School
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