Customer Service Administrative Assistant

SUZIE KISH ZANGLA

770-***-**** ● *********@*****.***

Summary of Qualifications:

Goal-oriented professional with a diversified background in administration, business development, management, human resources, recruiting, B2B sales, inside sales, public relations, marketing, litigation, contract management, accounts payable, accounts receivable, payroll, and customer service. Proven ability to communicate effectively and facilitate synergistic relationships with individuals at all levels and from diverse backgrounds. Highly persuasive and congenial with exceptional communication, negotiation, and presentation skills. Proficient in Microsoft Office software: Word, Excel, PowerPoint, Publisher, Access, Outlook, QuickBooks Enterprise Solutions 9.0, UPS CampusShip, PACER, LexisNexis, Tempworks, Avionte, Zenople, internet research and social networking. Strong writing & math skills. Able to type up to 60 WPM.

Education:

Clayton State University – Morrow, GA - B.A.S., Administrative Management

Major: Organizational Leadership

Clayton State University - Morrow, GA - A.A.S., Paralegal Studies

International Smart Tan Network – Professional Indoor Tanning Salon Owner’s Certification

Work History:

ATL Search Group – Peachtree Corners, GA 8/18 – Present

Diversity & Inclusion Search Executive

Worked closely with hiring managers in a wide variety of industries to assess job openings, represent appropriate candidates, and manage the interview/offer process, including relaying feedback between parties & salary negotiations

Have successfully built & maintained strong relationships with all clients, working with most of them since my career in staffing sales began over 10 years ago

Outside sales including cold calling, negotiating employment contracts and billing rates with clients

Personally generated over $1 million dollars in revenue in 2021, despite challenges faced during a global pandemic & unusually high unemployment rate

Recruited candidates for direct-hire, as well as, temporary positions through networking, direct sourcing calls, recruiting events and online job search sites. Highly skilled at matching qualified candidates with hard to fill positions & selective employers

My Eyelab – Snellville, GA 7/18 – 8/18

Store Manager

Managed the day-to-day operations of a retail optical store – scheduling patients, pre-testing, assisting patients and refractive services with Telemedicine exams, insurance verification, frame selection, measuring seg heights, PD, I&R, consultative sales, shipping/receiving, ordering re-makes, customer service, payroll, administration, scheduling, and managing a staff of nine employees (OD Techs, Opticians, and Frame Specialists)

Flexicrew (Formerly Staffway) – Tucker, GA 10/16 – 5/18

Sales Executive

Served as pro-tem Atlanta Area Manager during merger between Staffway & Flexicrew

Managed a team of four recruiters & two sales reps

Worked closely with hiring managers at manufacturing/distribution centers to assess job openings, represent appropriate candidates, and manage the interview/offer process, including relaying feedback between parties & salary negotiations

Negotiated employment contracts and billing rates with clients

Performed site evaluations & safety/risk assessments at client facilities

Participated in unemployment hearings

Worked with Director of Risk Management in investigating & documenting workers comp claims

Staffway – Tucker, GA 5/10 – 10/16

Director of Sales & Marketing

Brought in over 100 new clients, averaging $2-3 million per year in revenue, through networking, cold calling, and direct marketing efforts

Hosted job fairs and special recruiting events

Processed payroll for over 300 employees on a weekly basis

Handled all billing/invoicing for Tucker office clients

Work closely with candidates to provide career guidance & match with appropriate job

opportunities at client companies

Recruited candidates for specific positions through networking, direct sourcing calls, and

internet recruiting

DEC-Atlanta, Inc. – Atlanta, GA 5/08 – 10/09

Operations Manager

Managed day-to-day operations of a diesel engine repair business – including: human resources, benefits administration, payroll, bookkeeping, accounts payable/receivable, administration, customer service, sales, marketing, purchasing, vendor relations, facility maintenance, and personnel management for a staff of eight

Drafted formal company business proposal & implemented targeted marketing campaigns resulting in new business & revenues for the company

Created employee handbook defining company policies and procedures

Coordinated design and implementation of company website

Circuit Tan – Atlanta, GA 11/01 – 10/07

Store Manager / Owner

Managed acquisition, negotiated purchase, and promoted growth of an upscale retail business

Planned and coordinated all facets of business, including P&L, sales, marketing, customer service,

purchasing, merchandising, inventory management, vendor relations, facility maintenance, and personnel management (hiring, training, evaluating, supervising) for staff of five

Hosted many promotional events in conjunction with other local businesses & event promoters

Conceived and implemented monthly sales promotions that increased membership sales by 50%

Voted Atlanta’s best tanning salon by Southern Voice Magazine

Previous Work History:

Constangy, Brooks & Smith, LLC - Atlanta, GA

Litigation Paralegal

Chamberlain, Hrdlicka, White, Williams & Martin - Atlanta, GA

Paralegal Intern

Mendola, Brown & Associates, LLC - Tucker, GA

Administrative Assistant

Youth Empowerment Project, Inc. (YEP) - Riverdale, GA

Office Manager

International House of Pancakes – Riverdale, GA

Server/Trainer

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