Service Representative Customer
Resume:
Andre Lester
Stafford, VA ***54
********@***.***
Help/Service Desk/Call Center Analyst 1
Objective: To secure an entry level service desk analyst position that will allow me to use and further advance my knowledge of information technology, customer service, interpersonal skills, and database application.
Summary of qualifications: Self-motivated and ambitious worker. Dedicated and hardworking. Highly effective oral and written communicator. Demonstrated ability to drive projects to completion, particularly involving cross-functional teams. Active listener. Adaptability. Keen decision maker. Meticulous analyst who undertakes complex assignments with great attention to detail. Self-starter with an impressive ability to multitask. Operates with a powerful sense of urgency. Proficient in social media and Microsoft Office Suite of Products including Word, Excel, Outlook, and Power Point. Phone handling skills.
Technical Skills
Coding(Python and Java)
Data analysis
IT fundamentals(System administration, web administration, etc.)
Technical Writing
Problem Solving
Project Management
Management
Computers
Documentation of files
Solid understanding of cryptography
Access management
Logical reasoning
Operating systems(Linux, Microsoft Windows, macOS)
Business Analysis(wrote a business plan for Old Dominion University)
Great with job resource (LinkedIn, indeed, Glassdoor, etc.)
IT Management
Multitask
Understanding of government policies and producers
Work Experience
Customer Service Representative at Lids: November 2021-January 2022 (seasonal position)
Received funds from customers and employees, disburses funds, and records monetary transactions in business establishment or place of public accommodation: Received cash or checks or completed credit-card charge transactions.
Counted money to verify amounts and issued receipts for funds received.
Issued change and cashes checks.
Compared totals on cash register with amount of currency in register to verify balances.
Put back items that customers decided not to buy
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Processing orders, forms, applications, and requests
Knowing our products inside and out so that you can answer questions.
Customer Service Representative at Dollar Tree: April 2020-Decemeber 2020
Received funds from customers and employees, disburses funds, and records monetary transactions in business establishment or place of public accommodation: Received cash or checks or completed credit-card charge transactions.
Counted money to verify amounts and issued receipts for funds received.
Issued change and cashes checks.
Compared totals on cash register with amount of currency in register to verify balances.
Put back items that customers decided not to buy
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Processing orders, forms, applications, and requests
Knowing our products inside and out so that you can answer questions.
Customer Service Representative at Shoppers: July 2019-August 2019 (Store Closed)
Received funds from customers and employees, disbursed funds, and records monetary transactions in business establishment or place of public accommodation: Received cash or checks or completed credit-card charge transactions
Counted money to verify amounts and issued receipts for funds received
Issued change and cashes checks
Compared totals on cash register with amount of currency in register to verify balances
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Processing orders, forms, applications, and requests
Knowing our products inside and out so that you can answer questions.
Desk Receptionist for Safeway Corporation June 2016 – August 2018
Greet and welcome guest as soon they arrive at the office
Direct visitors to the appropriate person and office
Answer, screen, and forward incoming phone calls
Provide basic and accurate information in person and via phone/email
Ensure reception area is tidy and presentable, with all necessary stationery material (brochures, forms, etc. )
Handle heavy calls
Education
Old Dominion University, Norfolk, VA 2018-2022
Bachelor of Science in Cybersecurity
GPA - 3.2
Clearance: None but willing to obtain any type of clearance
Contact this candidate