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Service Representative Customer

Location:
Fairfax, VA
Posted:
June 25, 2022

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Resume:

Andre Lester

** *** ******* ***

Stafford, VA ***54

757-***-****

adriva@r.postjobfree.com

Help/Service Desk/Call Center Analyst 1

Objective: To secure an entry level service desk analyst position that will allow me to use and further advance my knowledge of information technology, customer service, interpersonal skills, and database application.

Summary of qualifications: Self-motivated and ambitious worker. Dedicated and hardworking. Highly effective oral and written communicator. Demonstrated ability to drive projects to completion, particularly involving cross-functional teams. Active listener. Adaptability. Keen decision maker. Meticulous analyst who undertakes complex assignments with great attention to detail. Self-starter with an impressive ability to multitask. Operates with a powerful sense of urgency. Proficient in social media and Microsoft Office Suite of Products including Word, Excel, Outlook, and Power Point. Phone handling skills.

Technical Skills

Coding(Python and Java)

Data analysis

IT fundamentals(System administration, web administration, etc.)

Technical Writing

Problem Solving

Project Management

Management

Computers

Documentation of files

Solid understanding of cryptography

Access management

Logical reasoning

Operating systems(Linux, Microsoft Windows, macOS)

Business Analysis(wrote a business plan for Old Dominion University)

Great with job resource (LinkedIn, indeed, Glassdoor, etc.)

IT Management

Multitask

Understanding of government policies and producers

Work Experience

Customer Service Representative at Lids: November 2021-January 2022 (seasonal position)

Received funds from customers and employees, disburses funds, and records monetary transactions in business establishment or place of public accommodation: Received cash or checks or completed credit-card charge transactions.

Counted money to verify amounts and issued receipts for funds received.

Issued change and cashes checks.

Compared totals on cash register with amount of currency in register to verify balances.

Put back items that customers decided not to buy

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Processing orders, forms, applications, and requests

Knowing our products inside and out so that you can answer questions.

Customer Service Representative at Dollar Tree: April 2020-Decemeber 2020

Received funds from customers and employees, disburses funds, and records monetary transactions in business establishment or place of public accommodation: Received cash or checks or completed credit-card charge transactions.

Counted money to verify amounts and issued receipts for funds received.

Issued change and cashes checks.

Compared totals on cash register with amount of currency in register to verify balances.

Put back items that customers decided not to buy

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Processing orders, forms, applications, and requests

Knowing our products inside and out so that you can answer questions.

Customer Service Representative at Shoppers: July 2019-August 2019 (Store Closed)

Received funds from customers and employees, disbursed funds, and records monetary transactions in business establishment or place of public accommodation: Received cash or checks or completed credit-card charge transactions

Counted money to verify amounts and issued receipts for funds received

Issued change and cashes checks

Compared totals on cash register with amount of currency in register to verify balances

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Processing orders, forms, applications, and requests

Knowing our products inside and out so that you can answer questions.

Desk Receptionist for Safeway Corporation June 2016 – August 2018

Greet and welcome guest as soon they arrive at the office

Direct visitors to the appropriate person and office

Answer, screen, and forward incoming phone calls

Provide basic and accurate information in person and via phone/email

Ensure reception area is tidy and presentable, with all necessary stationery material (brochures, forms, etc. )

Handle heavy calls

Education

Old Dominion University, Norfolk, VA 2018-2022

Bachelor of Science in Cybersecurity

GPA - 3.2

Clearance: None but willing to obtain any type of clearance



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