Data Entry Customer Service

KHAYLA CARTER

Contact information

Address: Mobile, AL

Phone: 251-***-****

Email: ****************@*****.***

Skilled communicator and listener with a knack for remedying conflict, and keen organizational skills which allow for effective delivery of outstanding service. Maintain the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization. Highly motivated and outgoing individual with over 3 years of management experience. Competent team player who can successfully inspire fellow colleagues and guide them professionally. EXPERIENCE

NOVEMBER 2020 – MAY 2022

WALMART DISTRIBUTION CENTER – LOGISTICS COORDINATOR

Handled 100+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.

Trained 25+ new employees in customer service script recitation, conflict resolution, and data entry practices

Analyze all claims exposures, determine efficient ways to settle and handle according to required policies and procedures.

Proven success in consistently achieving revenue and profit goals; strong financial / analytical skills to interpret operating statements and other financial data and manage budgets.

Handled large volume of calls on a day-to-day basis with a sense of calm and excellent work ethic.

OCTOBER 2018 – MARCH 2020

WALMART – CUSTOMER SERVICE REP

Analyze all claims exposures, determine efficient ways to settle and handle according to required policies and procedures.

Handled 90+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.

Demonstrated experience working cross-functionally to achieve business objectives. Experience developing and executing business plans and building high-performing organizations that consistently meet and exceed performance expectations.

Proven success in consistently achieving revenue and profit goals; strong financial / analytical skills to interpret operating statements and other financial data and manage budgets.

2

Experienced customer–oriented professional with strong multi-tasking skills and ability to efficiently prioritize tasks.

EDUCATION

MAY 2023

ASSOCIATES, SPRING HILL COLLEGE

CURRENT GPA: 4.00

Status: In progress.

MAY 2020

HIGH SCHOOL DIPLOMA, MATTIE BLOUNT HIGH SCHOOL

GPA: 4.00

Graduated with honors.

SKILLS

• Conflict Resolution

• Time Management

• Leadership

• Critical Thinking

• Complex Problem Solving

• MS Office 365

• Report Building

• Technical Support

• Team Oriented

• Inventory Management Systems

Contact this candidate