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Customer Service Representative

Manhattan, NY, 10261
June 25, 2022

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Queens, NY *****

347-***-**** -


Hardworking, Self-sufficient, and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position. Ready to help team achieve company goals.


• Skills & Expertise

• Customer Experience

• Digital Solutions

• Educating Customers

• Compliance

• Detail Oriented

• Communication

• Microsoft Office

• Reviewing documents

• Self-Sufficient


10/2019 to 11/2021 Associate Banker

JPMC – New York, NY

• Facilitated, researched, and resolved client issues on personal, savings, and credit line accounts

• Provided exceptional banking and financial recommendations to clients

• Processed 100+ accurate deposits, withdrawals, cash advances, and payments by verified transactions daily

• Generated 20+ account setups, wire transfers, and ATM card inceptions

• Trained 5+ and mentored junior banking staff to maximize performance, efficiency, and compliance.

• Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.

02/2019 to 08/2019 Personal Banker-Intern

JPMC – New York, NY

• Greeted and assisted 100+ clients with finance-related inquiries daily

• Delivered prompt, accurate, and excellent customer service

• Fulfilled diverse duties including operating money counters, ATM maintenance, and banking software

• Promoted facility security by following established protocols 04/2017 to 08/2018 Raven's Ministry, Time Square Church – New York, NY

• Contributed to local community development by serving food to 30+ individuals, coordinating worship, ministering, songs, prayer, and Bible study

• Organized event schedules and implemented reminder systems

• Helped organize and manage events and projects

05/2015 to 04/2017 Assistant Hair Stylist

Salon Ziba – New York, NY

• Maintained cash processing and currency exchange for business operations

• Organized, maintained, and advertised 200+ salon hair care products

• Implemented sales techniques by recommending additional products to increase revenue

• Assisted in training new employees and equipping new hires with adequate information and resources

04/2014 to 05/2015 Cashier

Dunkin Donuts – Brooklyn, NY

• Maintained customer satisfaction by resolving 30+ concerns related to food and beverage operations daily

• Handled 80+ orders via cash and credit card at POS in order to ensure accurate transactions

• Assisted in preparation of food and beverage using proper safety precautions daily

• Ensured sanitary measures in order to uphold ''A'' rating EDUCATION

Expected in 08/2022 Bachelor of Arts: Organizational Management Nyack College - Nyack, NY

08/2019 Accrued 200+ hours of hands-on training through rigorous coursework consisting of college: Personla Banker

Year Up - New York

Personal Banker Participant Year Up New York, -level courses and professional training in the field of finance Served as Operations Manager, managed room set up, facilitated greetings, overviews, and action items 06/2018 Associate of Arts: Liberal Arts

Borough of Manhattan Community College of The City University of New York - New York, NY

• Dean's List (Spring Semester 2018)

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