Loan Coordinator Assistant

MABEL ZUCCALA

**** ******** *** *** ****** Ga. **519 · 470-***-****

Email · ************@*****.***

EXPERIENCE

**/****-*******

LEASING CONSULTANT, BALFOUR RESIDENTIAL

. RESPONSIBLE FOR LEASING OUT UNITS EMAILING AND CALLLING LEADS.

. RECEIVING AND ENTERING WORK ORDERS MAKE SURE WAS COMPLETED ON A TIMELY MANNER

. MAKE SURE THE APARTMENT UNITS ARE READY TO BE MOVED INTO.

. FOLLOW UP ON RESIDENTS THAT OWE MONEY AND HELPING THEM APPLY FOR RENTAL ASSISTANCE.

. UPDATE 3 DAY NOTICES AND SEND OUT EVICTION NOTICES. 08/2019 – 12/2021

MANAGER, EL PARIENTE

● Responsible for hiring, training and leading 15 staff members on customer service skills, food and beverage knowledge for my family restaurant.

● Successfully created an upselling training program ensuring servers were able to sell more food items and beverages confidently and effectively resulting in an increase of 100% in sales.

● Created markeƟng campaigns to gain visibility to potenƟal clients and aƩract different demographics to the restaurant resulting in 10-30 new clients a week.

● Accountable for inventory, budgeting, cost control, and pay roll. 08/2018 – 08/2019

TEAM LEAD, LOUIS VUITTON

● Responsible for training, developing and leading a sales team, while building a personal customer portfolio and offering memorable world class customer experience ● Develop client relationships by organizing exclusive events for top tiered clients resulting in an up sell or cross sell 100% of the time ● Increased sales floor efficiency by implemenƟng personal sales strategies resulting in $65,000+ in daily sales. ● Daily outreach of 50 personal emails, calls, and messages ● Collaborate with store and team managers to ensure consistent quality service and sales efficiency across the organization.

01/2017-08/2018

MORTGAGE LOAN ASSISTANT, ALTERRA HOME LOANS

2

● Responsible for reviewing and processing residenƟal loan applicaƟons to close loans in a Ɵmely manner.

● Interview clients and help choose the most appropriate mortgage

● Verified and analyzed bank statements, income documents, residential/rent history, and employment verification

● Submit completed loan files for appraisal

● Conduct a final review of the file before closing

01/2016- 08/2017

MORTGAGE LOAN COORDINATOR, BRIDGEWAY FINANCIAL

● Responsible for owning the enƟre customer journey of candidates looking for residenƟal loans.

● EffecƟvely consulted clients on ConvenƟonal, FHA, & VA purchasing process resulƟng in a three-week timeline to close loan.

● Kept in touch with borrowers, realtors, and loan officers throughout the whole process.

● Maintained and updated records and files for the processing of loans.

● Pulled borrower’s credit scores and if needed counseled them on how to increase their credit score for approval.

● Managed loan officer’s high-volume pipeline and made sure all deadline times on all loans were met.

07/2014- 01/2016

OUTBOUND TELEMARKETER, SPH ANALYTICS

● Called healthcare members and conducted saƟsfacƟon surveys of their most recent doctor's visit.

● Consulted with existing clients on medical history and services provided by the company. ● Analyzed healthcare plans, consulted with doctors for professional guidance and promoted specific plans to clientele

● Made 300 calls with 6+ hours of talk Ɵme resulting in 100+ completed survey's daily.

● Consistently hit 200%+ of monthly KPI's resulƟng in maximized bonuses month aŌer month EDUCATION

MAY 2014

HIGH SCHOOL DIPLOMA, NORCROSS HIGH SCHOOL

SKILLS

Bilingual

People skills

Communication skills

Interpersonal skills

Teamwork skills

Problem-solving skills

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