Office Coordinator Business Development

REBECCA MAYO

**** ******* *** ! Jackson, Michigan 49201 ! 517-***-**** ! *******.****@*****.***

Professional Profile

Driven, results-oriented and relationship-focused Business Manager with more than ten years of experience driving revenue growth, leading teams and supervising internal operations. Coaches and mentors hundreds of employees, emphasizing clear communication of key best practices, continuous improvement methodologies and compliance standards. Proactively engages with diverse client demographics to maximize satisfaction, developing individualized solutions to mitigate discrepancies and fulfill business requirements. Receives consistent recognition from senior leadership for driving YOY sales growth while fostering significant cost reduction. Areas of Expertise

" Team Leadership

" Microsoft Office Suite

" Business Development

" Administrative Management

" Resource Planning

" Training & Mentorship

" Customer Relations

" Communications Management

" Process Improvement

" Inventory Management

Professional Experience

CRACKER BARREL 2013 – PRESENT

Restaurant Manager

" Tracked, scheduled and prioritized key objectives daily. Corresponded regularly with maintenance teams and other personnel to review previous shift operations. Evaluated production shorts, analyzed inventory and managed additional key administrative priorities to ensure proper resource availability each day. Maintained oversight on up to $3MM in annual revenue.

" Proactively engaged with diverse customer demographics. Implemented personalized solutions to nurture satisfaction and foster return business. Developed long-term business relationships with regular customers, emphasizing proper brand representation and engagement.

" Coached, trained and mentored more than 100 direct reports. Supervised all daily operations for both restaurants and retail business units throughout store location. Strategically delegated all responsibilities among team members to ensure continuous support for business operations and sales goals.

" Managed specialized training-focused store across tri-state area. Collaborated extensively with team members to deliver targeted professional development and coaching to more than 45 newly hired management-level staff. Conducted comprehensive orientations and seminars to address corporate standards, emphasizing clear communication of all relevant best practices. Provided key guidance to personnel on effective tactics in sales analysis, compliance management, continuous improvement and other areas.

" Strategically allocated resources within operating budgets valued up to $70K per month. Continuously identified new opportunities to drive cost reduction, compliance and adherence to best practices. Implemented target process improvement to enhance restaurant portioning standards, reducing monthly expenditures by several thousands of dollars. Received consistent recognition from senior leadership for driving sales growth by 4% YOY. Rebecca Mayo

Résumé ! Page Two

Professional Experience (continued)

" Developed forecasts and long-term projections to facilitate strategic planning and business alignment. Conducted thorough analysis of seasonal trends and other key metrics to evaluate labor resources to ensure accurate scheduling and business capacity. ALL-PRO REALTY 2010 – 2013

Office Coordinator & Manager

" Oversaw payment collections and administrative duties for all tenants within more than 500 individual properties within portfolio. Analyzed individual circumstances to determine requirements for escalation, developing payment plans and other accommodations to preserve, nurture and develop business partnerships.

" Supervised numerous property inspections to verify compliance with the lease agreements. Documented and tracked instances of noncompliance, drafting formal written communications to ensure efficient rectification and resolution.

" Collaborating regularly with leasing agents, maintenance teams and other personnel to delegate responsibilities coordinate day-to-day property management. Developed work orders and nurtured vendor partnerships when addressing large-scale maintenance-related projects. TOTAL HOME & LAWN CARE, LLC. 2004 – 2012

Manager

" Developed detailed and accurate bids, coordinating more than 40 individual projects per week for both private residence and commercial business partners. Analyzed square footage and other environmental metrics to draft work proposals. Successfully secured lucrative multi-location contracting project, increasing overall monthly revenue by more than $9K.

" Traveled extensively to various locations within territory to engage with prospective business partners. Utilized referral-based business development tactics to nurture buy-in and satisfaction with new customers.

Education

Bachelor of Science in Organizational Management

Spring Arbor University, Jackson, MI

Associates in Applied Science

Jackson Community College, Jackson, MI

517-***-**** ! *******.****@*****.***

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