Customer Support Business Associate

Sriram. A Email: *************@*****.*** Mobile

No: +91-994*******

Seeking a challenging career with a progressive organization, this will utilize my skills, abilities and education in management, planning, operations, delivery and customer support. Experience:

Sound end user experience in SAP SD (Sales and Distribution) Fast-Moving Consumer Goods (FMCG) with leadership in Home & Personal Care Products and Foods & Beverages.

Roles & Responsibilities:

Working in Capgemini Business Services (India) Limited Formerly Unilever India Shared Services Ltd., (A Division of HUL) as Senior Process Associate & having 15+years of experience.

Order Management & Processing – Feb’07 to Jun’10

Analyzing:

Analyzing the stock ledger of depots for the stocks expired & nearing expiry.

Comparing of sales MIS & Stock MIS of the depots

Mapping the available stock with the customer material no.

Allocating the stocks as per the purchase order send by the customer.

Preparing allocation MIS and seeking the reason for the failure of allocation.

Exploring the MIS – Reporting for price details & Item config changes.

Customer Material info records are maintained through Region, and channel wise.

Checking the current consumer offers for the month and allocate it on the priority basis.

Operational:

Monitoring the stocks is dispatched by the plant as per the allocation.

Highlighting the depots & planners for the stocks having MRP and shelf life issues.

Follow-up with vendor depots for holding the non-selling item

Highlighting the depots & planners for the undelivered stocks being blocked. Ask to release the block if it is not going to be delivered. Responsibility:

Responsible for the efficient Front End Supply Chain activity.

HPC, Foods and Beverages Order Processing for Hindustan Unilever India Sales.

Moving the stocks from unsalable location to saleable location with client approvals.

Supply Chain Management & procurement – Jan’10 to 2013 Operational:

Bill of Material - Operations

Bill of material creation – Based on the R& D input the BOM will be created in SAP

Resource creation – based on factory user input resource can be created in SAP

Master recipe creation – based on factory user input

Production version creation – BOM + MR

Product cost collector – post PV creation system will collect product cost automatically

Standard cost release – post PCC release the process of standard cost release can be activated

Bill of Material – Inter spec

Initiation for packing material, Raw material, Semi-finished good material in CAF portal.

Ensuring all the BOM (Bill of Material) is properly lined up.

Maintaining Inspection Plan for RM/PM/SFG/FG.

Creating Inspection plan – Based on interspace details.

Supporting Factory person by maintain IP within the time limit.

Bill of Material Maintenance for production materials Order Management & Processing – April’15

Operation:

Getting Volume from multiple sources.

Creating sales order & service order creation in SAP with Vendor.

Creating Purchase Order to Vendor as per each Consignee’s requirement.

Maintaining OET Tracker as per client request in regular basis

Allocate the OET for all the business associate in the team in regular basis

Dash board are Maintaining Weekly basis and also complete within SLA

Internal QC check with regular manner

Delivering the necessary Documents to Vendor & Customer required Roles and Responsibilities

Monitor SLA on Daily Basis.

Allocation of work to team evenly and handling the queries. Before sending the data to the customer perform validation internally. Checking the completeness and accuracy of the attributes. Operation issues discuss with Customer and the same needs to communicate to the team.

Master data Management & Processing – oct’17 to still date

Sourcing different vendors, validation, Alternate sourcing of critical items.

Responsible for Material code creation for both Raw materials and Finished Goods.

Responsible to create and modify BOM, Recipe and Production Version for material.

Good Understanding of Material Masters which includes, Code generation, Alt UOM calculation & maintenance, MRP, Storage Location, Warehouse, Accounting, Costing, Basic data, Classification and Quality views.

Customer and Vendor code creation and maintenance in SAP.

Creation and maintenance of Info Record and Source List for vendor contract periods.

Handling Costing for Raw materials and finished products.

Creating Intercompany transfer prices to other receiving countries

Analyzing and resolving Master Data issues, which is required for Production/Process Order. Achievements:

Achieved an award for outstanding performance in 2006, 2007,2014,2015,2016,2018,2019

Wide Screen Creations - From Jul’03 – Feb'06

Position : Process Associate

Company : Professional Management consultant out sourcing for GE MONEY A leading company in Financial services Such as Personal loan, Car loan, housing loan.

EDUCATION QUALIFICATION:

Degree/

Examination

Year Institution Percentage Class

M.Com.

2006

Annamalai University

54%

IInd

B.Com, 2002 S.K.S.S Arts College 61% Ist

H.S.C 1999 Native Higher Secondary

School

72% Ist

S.S.L.C 1997 Town Higher Secondary

School

60% 1st

P.G.D.I.T 2003 Annai Arts college 75% 1st

TECHNICAL SKILLS:

Operating Systems : Windows 9x/2000, XP & 2007

ERP : SAP R/3 (SD & MM), SAP APO & MFGPRO (FDM)

Application Packages : MS-Office (Excel, Word, Outlook & PowerPoint) PERSONAL PROFILE:

Name : A. Sriram

Father’s Name : V.Ananthasubramanian

Date of Birth : 23.Jun 1982.

Contact Address : Door No23 /Flat No, S-3,

Sriram Residency Aprt,Rajaji street

Srirangam, Trichy-620006,

Declaration:

I hereby declare that the above-mentioned information is correct up to my Knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Date:

Place: Chennai. (Sriram, A)

Contact this candidate