Tracy Thorpe

Albany, GA *****

adriq6@r.postjobfree.com

+1-229-***-****

Moviated and dynamic professional-oriented with 15 years of experience focused on increasing production, minimizing downtime and fast paced environments. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive acumen, offering problem-solver and leadership skills. Polished and poised and known for having exceptional drive. Offering strengths in quick learner with demonstrated ability to build productive relationships across all levels of organization. Work Experience

Office Manager

Dyes Heating and Cooling - Albany, GA

January 2020 to December 2021

Quick books billing, payroll and handling new construction ordering

• Handled general office administration, including Payroll, Quickbooks, new construction ordering, handling 15 employees a day.

• Handled all financials

• Prepared payroll

• Collected payments

• Supervised office staff

• Supported and trained staff

• Handled direct administrative issues

Manager

G & T Full Service Wash - Albany, GA

June 2018 to March 2020

Raised funds by organizing multiple events and diligently managing details to ensure timely completion. Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.

Maintained personnel records, including applications, performance reports, payroll records, and medical files.

Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.

Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.

Aided senior leadership during executive decision-making process, generating customer and performance data reports to recommend corrective actions and improvements. Kept reception area clean and organized to offer positive first impression to every visitor. Tracked expenses and documented records using microsoft word Elevated customer satisfaction ratings by resolving issues for speedy resolution. Met incoming customers with professional approach and provided friendly, knowledgeable assistance. Eliminated financial discrepancies by tracking hours and customer billing Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Pleasantly welcomed visitors, answered phone calls and maintained front reception desk. Contacted customers via phone and email to confirm deliveries and follow up with inquiries. Updated system to organize office documentation, maximizing efficiency and increasing productivity. Set up and maintained physical and electronic filing systems. Trained and mentored new employees to maximize team performance and achieve daily performance objectives.

Enhanced team member productivity by improving monitoring systems and motivational strategies. Coached new team members on job tasks and performance strategies. Maintained open and professional team relationships to quickly identify and resolve issues. Administrative Assistant

Agri-AFC LLC - Decatur, AL

October 2015 to September 2018

Processed financial documents including contracts, expense reports and invoices. Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction. Managed scheduling for seven staff, monitoring resource allocation to provide optimal coverage and service.

Planned and executed corporate meetings, lunches and special events for groups of 100+ employees. Managed conference calls by documenting participant details and preparing audio recordings for future reference.

Supported departmental operations, including filing, monthly report preparation and vendor requisitions. Tracked and submitted employee time sheets to accounting department for payroll processing. Contacted customers via phone and email to confirm deliveries and follow up with inquiries. Increased accuracy and reduced discrepancies by verifying data while processing incoming and outgoing checks and wire transfers.

Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures. Maintained attendance records, taking note of staff vacation time, sick days and personal days. Set up and maintained physical and electronic filing systems. Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.

Generated shipment invoices, prepared packages and set up courier deliveries for customers. Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.

Guided administrative and professional staff through computer and software problems. Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.

Managed phone calls from clients when Location Manager was unavailable and provided informative answers to questions.

Assisted with administrative tasks, including filing, answering phones and handling all outgoing chemicals through customers

Coordinated large-scale events and department activities, including venue acquisition, catering service and guest list development.

Planned and executed corporate meetings, lunches and special events for groups of 100+ employees. Responsible for the ordering of all chemicals, all agriculture seed orders, and invoices being set up for major companies

Medical Assistant

Albany Podiatry - Albany, GA

August 2010 to October 2015

• Documenting patients records and current prescription taking.

• Assist doctor in procedures being done in the office.

• Verify insurance coverage

• Update and file medical records

• Take patient calls and call in medicine refills and also schedule and specialists appointments and MRI that needed done.

Education

High School Diploma

Bismarck Henning Highschool - Bismarck, IL

May 1995

Skills

• Managing activities (5 years)

• Monitoring quality (5 years)

• Supervising team (4 years)

• Staff development and oversight (5 years)

• Providing customer support (6 years)

• Assisting production (6 years)

• Advertising and marketing

• Meeting schedule deadline (5 years)

• Finance tracking (3 years)

• Scheduling and Dispatching (3 years)

• Office Management (5 years)

• Administrative Experience (4 years)

• Administrative Experience (4 years)

• Office Management (4 years)

• Public Relations (6 years)

• Event Planning (3 years)

• Management (3 years)

• Payroll (5 years)

• Social Media Management (4 years)

• WordPress

• Medical Imaging

• Insurance Verification

• Medical Scheduling

• Proofreading

• Medical Receptionist

• Fundraising

• Medical Receptionist

• Medical Scheduling

• Microsoft Outlook

• Customer Service

• Accounts Receivable

• Accounts Payable

• Medical Records

• Clerical Experience

• QuickBooks

• Laboratory Experience

• Accounting

• Bookkeeping

Assessments

Receptionist — Proficient

April 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient

Medical Receptionist Skills — Highly Proficient

May 2020

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Data Entry — Expert

June 2020

Entering data quickly and accurately

Full results: Expert

Nursing Aide Skills — Familiar

July 2020

Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Familiar

Work Motivation — Highly Proficient

July 2020

Level of motivation and discipline applied toward work Full results: Highly Proficient

Office Manager — Highly Proficient

July 2020

Scheduling and budgeting

Full results: Highly Proficient

Scheduling — Familiar

June 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Familiar

Dental Receptionist Skills — Proficient

July 2020

Managing practitioner schedules and maintaining accurate patient records Full results: Proficient

Customer Service Fit — Proficient

August 2020

Measures the traits that are important for success for customer service roles Full results: Proficient

Electronic Health Records: Best Practices — Highly Proficient August 2020

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

August 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Customer Service — Proficient

August 2020

Identifying and resolving common customer issues

Full results: Proficient

Administrative Assistant/Receptionist — Familiar

April 2020

Using basic scheduling and organizational skills in an office setting. Full results: Familiar

Delivery Driver — Proficient

August 2020

Interpreting instructions, reading maps, and solving problems. Full results: Proficient

Veterinary Receptionist Skills — Highly Proficient August 2020

Managing practitioner schedules and maintaining accurate patient records Full results: Highly Proficient

Construction Safety — Proficient

August 2020

Using safe practices while on a construction site

Full results: Proficient

Customer Service Manager — Proficient

August 2020

Managing customer service representatives and resolving customer issues Full results: Proficient

Administrative Assistant/Receptionist — Proficient August 2020

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Notary

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