Customer Service Medical Billing

CHERON BROWN

**** ******** ******* **.

Morgantown WV 26505

681-***-****

Chebro804 @gmail.com

INTRODUCTION

Highly skilled professional with 9+ years of Customer Service experience, including 4+ years in Call Center Operations, seeks a telecommuting position or a career opportunity in Customer Service, Call Center Operations, or similar positions the Parkersburg WV area. My goal is to provide outstanding customer service to attract and retain customers, resulting in increased company sales, efficiencies, and revenue.

PROFICIENCIES AND SKILLS

•Call Center Operations

•Excellent Communicator

•Sales Techniques

•Customer Service Expert

•Medical Terminology

•Skilled with Problem Resolution

•Microsoft Office Products (Word, Excel)

•Responsible, Reliable and Motivated

•Research/Use of Internet

•Effective Trainer and Mentor

•Quality Control

•Innovative, Creative Thinker

•Regulatory and Policy Compliance

•High Performer with Minimal Supervision needed

WORK EXPERIENCE

Ttec

10/2021-present

Morgantown WV

Bank of America

Deposits and Saving Specialist

Remote Call Center Banking Specialist

FLS Connect

2/2021-10/2021

Remote fundraiser for different organizations

Gusto

05/2020-2/2021

Remote telemarketing representative

EDUCATION

OIC Training Academy, Fairmont WV

Certification: National Registered Certified Medical Assistant

Successfully completed certification and clinical hours; finished in the Top 10 of the class.

Courses completed: Anatomy, Medical Terminology, Word Processing, Medical Assisting I /II, Business Communications, Medical Billing, and Physiology.

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