Receiving Manager Customer Service
Resume:
Hello
I’m Gregory Roberts
Indianapolis, IN 46224
**************@*****.***
Skills
I possess a variety of organizational and time-management skills, developed over the course of two decades managing and streamlining the receiving departments of two different large warehouses and overseeing the receipt and distribution of upwards of $100,000 worth of inventory per week. Experience
SEPTEMBER 21, 2020-PRESENT
Facility Concepts. Whitestown, IN-Receiving Manager During my time with FCI, my regular job responsibilities have included, but are not limited to:
● Anticipating deliveries, preparing available receiving space for arrival of product.
● Visually and physically inspecting product upon arrival for both damage and product accuracy.
● Interacting, communicating effectively with delivery drivers and receiving staff.
● Entering stock into Epicor input inventory system via computer; filling out, organizing, scanning, uploading, and filing receiving paperwork.
● Managing out of stock product, using Excel, to ensure that backordered product needed urgently to complete jobs is given top priority and delivered to plant with expedience.
● Physically unloading freight from containers (by hand), and from trailers (by hand, pallet truck or forklift), and from small package carriers (FedEx, UPS, etc.), also by hand.
● Training new employees, delegating responsibilities to them based on their strengths and training level, and following up to ensure that tasks are completed properly and in a timely fashion.
● Organizing product, conducting inventory counts, preparing warehouse space for incoming new product, and managing warehouse space limitations JUNE 1, 1998- SEPTEMBER 18, 2020
Mayer Fabrics, Indianapolis, IN-Receiving Manager/Head Product Inspector During my time with Mayer, my regular job responsibilities included: 2
● Anticipating deliveries, preparing warehouse for arrival of product.
● Entering stock into Acumatica ERP input inventory system via computer; filling out, organizing, uploading, filing receiving paperwork.
● Processing backordered goods in an expedited fashion, preparing them to be cut and shipped same day.
● Inspecting goods to evaluate quality upon receipt to identify flaws and shortage, among other things, and in anticipation of specific complaints from specific customers for whom the product is earmarked.
● Communicating, in person and via email, with various departments within the company countless times each day, including, but not limited to, purchasing, customer service, shipping, sampling, accounts payable, and order cutting personnel in an effort to anticipate and evaluate the needs of each of those departments and to determine how the receiving department can best assist them in accomplishing daily goals.
● Physically unloading freight from trailers, using pallet truck or forklift, and from small package trucks (UPS, FedEx, etc.), usually by hand.
● Assisting walk-in customers in selecting materials and supplies for specific projects.
● Conducting cash and credit card transactions for walk-in customers.
● Preparing claim reports for non-conforming goods, submitting to suppliers, communicating with them on damage resolution, reship dates, and securing Return Authorizations to ensure swift reimbursement and prompt return of substandard product.
● Training new employees, delegating responsibilities to assistants, and following up to ensure tasks are completed properly.
Training
Trained and certified on forklift, electric stock picker, and Crown reach truck. Comfortable with and conditioned to routinely lifting and carrying items of 30-100 lbs., and occasionally more, countless times per day.
Education
September 1989-May 1993
Kokomo (IN) High School - Diploma
General Studies
September 1993-December 1995
Indiana University-Kokomo
General Studies
January 1995-May 1995
Ivy Tech-Kokomo
3
General Studies
September 1997-December 1997
Indiana University-South Bend
General Studies
References
References provided upon request.
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