Support Agent Travel

HEATHER DELECKI

*** ***** **** **, ************, NC 28546 · 606-***-**** *************@*****.***

A resourceful, positive individual with a proven track record in professionalism, self- driven improvement, and performance at work.

EXPERIENCE

2018 – 2021

ASSISTANT GENERAL MANAGER, 2ND & CHARLES

• Exceeded expectations while temporarily in charge of one location during a sudden leave of absence by the General Manager with reduced staff during a pandemic, all as a Lead Key Holder with minimal advanced training.

• Produced positive results and, with improved teamwork and morale, turned a troubled store into one of the top-performing stores in the district (as of the end of the fiscal quarter) during the 2020 holiday season.

• Continuously proved ability to advance and improve productivity and morale while still learning to schedule, perform payroll, complete administrative tasks, and other managerial duties on the job.

2017-2018

OFFICE MANAGER, KYLE’S HANDYMAN SERVICE

• Set Up Meetings, Scheduled Appointments for Estimates and Jobs

• Payroll & Insurance Policy Management

• Billing

• Quarterly Taxes Under Schedule C

• Advertising

• Managed Account & Budget

2013 – 2014

TECH SUPPORT AGENT, BLACKBOARD STUDENT SERVICES

• Took both cold and warm calls from students and clients for large universities and online book retailers.

• Resolved technical support and account issues while keeping and recording high-quality standards set by the company.

2006-2008

Assistant General Manager, La Crosse Foods (La Crosse, IN)

• Worked my way up from entry-level assistant to Assistant General Manager while in High School

• Responsible for inventory, daily running of the store, including opening/closing, handling cash, and resolving customer concerns, ordered products for restock when needed, ran payroll, loss prevention, ect.

EDUCATION

KAPLAN REAL ESTATE

REAL ESTATE PRE-LICENSING COURSE, KAPLAN

• 2020

COASTAL CAROLINA COMMUNITY COLLEGE

GENERAL COURSES

• 2017-2018 – Continuously placed on both Dean’s List and President’s List SKILLS

• Experienced Manager in Retail

• Efficient with technology, including

computers and social media management

• Detail-oriented, organized, and personally

motivated in improving productivity at all

times

• Flexible in adapting to

continuously changing conditions

• Previous customer experience

spanning 2006-Present

• Motivated, positive, and happy to

be at work

REFERENCES

• Kyle Caudill (Kyle’s Handyman Service) 606-***-****

• Shelby McKenzie (2nd & Charles, Associate) 910-***-****

• Weston Furrow (2nd & Charles, Lead Keyholder) 910-***-****

• Laurel Fludder (La Crosse Super Foods) 574-***-**** 2

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