Customer Service Administrative Assistant
Resume:
RoShonda Latrice Johnson
Deltona, FL 32738
*********@*****.***
CAREER OBJECTIVE: To obtain a position with an organization where administrative, clerical, office skills along with strong work ethics are utilized
SUMMARY OF QUALIFICATIONS:
Customer service
- Prepared and set up rooms for meetings
- Collated and copied meeting materials for 20 to 120 persons depending on size of meeting
- Greeted and assisted individuals in locating materials
- Process bulk mailings, and drop off post office for delivery
- Planned and organized daily activities schedules
- Prepared and processed customers' concerns to encourage repeat business
- Answered inbound and made outbound calls; Multi-line phone usage
- Scheduled appointments for Field Agents to speak with prospects for Health Insurance
- Help qualify prospects to receive Health Insurance
- Excellent communication, organizational and writing skills
Marketing
- Researched information and developed orientations for small to medium size groups
- Created and produced presentations to promote featured products
- Drafted and conducted surveys to determine customers' needs
Lead Generation
- Communicated with small and medium sized businesses with revenues of $50 - $500 million annually
- Raised awareness of long distance plans and services
- Probed for new equipment needs and potential sales
- Follow-up calls to new Medicare members to provide general information and answer questions and concerns
Management
- Have the ability to describe the major hardware and systems software functions of a computer
- Examined basic Internet and Worldwide web technologies
- Maintained a clean and safe environment to comply with health codes
- Analyzed market and developed promotion to target customer base effectively
- Balanced daily receipts; prepared bank deposits for processing
- Maintain inventory to ensure availability for customers
- Opened and closed different departments and Organizations
- Gave status on applications for Health Insurance
- Telephonically enrolled member into Health Plans
- Interviewed and hired qualified emplmoyees
EMPLOYER EXPERIENCE:
— AutoZone - Customer Service Manager -
06/2018 - Present
- Connextions - Non-Licensed Health Agent 09/2010 – 08/2011
- Select Communications & Marketing - HR Manager/Program Manager – 07/2008 - 09/2010
- Jacksonville Community Council, Inc., - Administrative Assistant – 07/2007 - 05/2008
- Adams Mark Hotel – Reservations Supervisor – 02/2004 – 05/2007
EDUCATION:
- 05/98 Rochester Business Institute, Rochester, New York
Associates Degree in” Occupational Studies” Major: Business Administration
- 06/10 Kaplan University, Miami, Florida
Bachelors Degree in Business Management
COMPUTER EXPERIENCE:
Windows XP, Vista, Microsoft Office Suite ’07, ’10, Publisher, Excel, Word, Outlook, PowerPoint, WordPerfect, Raiser’s Edge Software, MTSS Software
*PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST
RoShonda L. Johnson
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