Stephanie Wilcher - BSN, MBA, MSS

***** ******** **** #***, ***** Hollywood, CA - 91601

210-***-****

adrikp@r.postjobfree.com

Chief Nursing Officer

Progressive Leadership Organization ꟾ Project Management ꟾ Strategic

An army veteran, steadfast, and focused leader with a proven record of success in streamlining daily nursing activities, paired with an ability to develop long/short-term objectives and priorities, treatment guidelines, and standardized protocols for clinical operations. Adroit at providing oversight to optimize workflow and building positive working relationships with internal/external stakeholders to support the program and resolve challenges in patient care and management activities. A seasoned professional, recognized for working as a proactive liaison to increase program performance, seeking to demonstrate exceptional organization skills by establishing specific, measurable, achievable, realistic, and timely (SMART) goals and ameliorating the operational procedures and productivity.

PROFESSIONAL ATTRIBUTES

Holds experience in improving nursing governance structure, administrative processes, and educational programs by providing guidance and continuous support

Expert in identifying system-wide quality indicators to determine the overall project performance

Capable of strategic planning towards quality performance and consistency in care model through effective program modeling, tracking and monitoring outcomes and trends

Skilled in maintaining collaborative working relationships with different tiered staff through exceptional interpersonal skills and collaborative communication

Highly passionate about paying attention to details and have expertise in quick decision making to solve complex problems and conflicts

PROFESSIONAL EXPERIENCE

Associate Director of Nursing

Concorde Career College - North Hollywood, CA 2020 - Current

Support Director of Nursing in monitoring ongoing practices and systems, developing a culture of continuous quality improvement, and resolving day-to-day management issues

Perform comprehensive curriculum reviews to update nursing programs and incorporate evidence-based teaching and learning techniques

Supervise the preparation of syllabi, lesson plans, and assessment materials in compliance with the organization’s policy, State Board of Nursing, and regulatory agencies

Collaborate to implement initiatives to support learning through different activities such as skills labs, clinical, and orientation

Counsel students to guide them about different paths towards career success using exceptional communication and collaborative skills

Senior Consultant

DiversePro, LLC - Houston, TX 2019 - Current

Work as subject matter specialist and help in designing and implementing service goals, strategic business plans, and presentations for various contract employees

Analyze the performance metrics to determine shortcomings and risk factors and develop cutting-edge solutions to address the potential issues in business flows and launch

Worked with the interdisciplinary teams and management to gather and analyze client site information and determine start-up requirements, prepare documents

Sr. VP Patient Services/Chief Operating Officer

Beverly Hospital - Montebello, CA 2017 - 2019

Led over 600 staff to streamline daily operations of an independent 202-bed acute care facility with revenue growth of over USD 400 M

Directed different nuances of development projects:

oUSD 3M budget Emergency room expansion from 15 to 37 (opened in 2019)

oUSD 7M up-gradation of the Cardiac Cath Lab and MRI suite (2020)

enhanced 25% recognition of critical response and reduced 20% Code Blues by initiating professional development programs with a significant 98% attendance for over 300+ employees and 4 credentialed wound care nurses

Restructured the bed management system, resulting 10% boost in revenue and patients census

Started competency-based nursing transition program and initially provided a total of 30 nurses for ICU, OR, ER, and currently 35

Chief Clinical Officer / Chief Nursing Officer

Curry Health Network - Gold Beach, OR 2016 - 2017

Ensured revenue growth and generated UD 10 M within 18-months by improving patient census through service quality assurance and promoting cross-functional collaboration

Oversaw daily operations of a 25-bed outpatient clinic, free-standing ER facility, surgical services, and a family practice clinic worth USD 54M patient revenue

Enhanced professional performance and proficiency by steering staff dietary, laboratory, pharmacy, infection control, ED, OR, acute care, coumadin clinic, and nuclear medicine clinics and ensured recertification for the annual DNV

Deputy Chief, Quality Services

Brooke Army Medical Center Fort - San Antonio, TX 2015 - 2016

Liaised with department chiefs and PI coordinators in setting training program goals in accordance with organizational objectives to acquire High-Reliability Organization (HRO) competencies

Advocated for distinguished programs, awarded "no findings" rating status in critical Joint Commission evaluations

Proactively contribute to quality improvement of various programs such as patient safety and joint commission preparedness

Associate Dean

Academic Support Division - Fort Sam Houston, TX 2013 - 2015

Spearheaded registrar for 5 sections worth USD 2M assets and 49 accredited medical programs

Proactively contributed to the compilation of the institution's first Academic Affairs lexicon, which included over 700 terms and over 300 potential metrics

Directed first-ever evaluations on data and organization constraints, resulting in exceeding medical training goals

Augmented operation’s political, social, and cultural framework by articulating database management plans for 51 training programs with 1,500 faculty members across 7 divisions

Chief Executive Officer (Clinic Commander)

Dunham Army Health Clinic - Carlisle, PA 2011 - 2013

Produced USD 50K annually by strategizing patient care for 50 K on service Army officers, their families, and veterans, increasing quality, safety, and accessibility resulted in increased patient satisfaction

Maintained compliance with 60 standards and 40 reporting standards while leading through NCQA certification

Implemented internal financial control to reduce costs, resulting in saving USD 72K in specialty care and USD 680K in urgent care costs through successful diabetic group appointments generating an additional 600 Relative Value Units (RVU)

Facilitated 5K boost in productivity (RVUs) by 5K and saved four full-time equivalents (FTE) worth USD 400k/month

Secured USD 150K regional reimbursement by improving HEDIS measures and maintained

MILITARY EXPERIENCE

VP of Nursing (Deputy Hospital Commander)

21st Combat Support Hospital - Fort Hood, TX

Chief Nursing Administrator

Ireland Army Community Hospital - Fort Knox, KY

Deputy Commander

Warrior Transition Department - Fort Knox, KY

Chief Clinical Nursing Operations

Brooke Army Medical Center Fort - San Antonio, TX

PROFESSIONAL SKILLS

Strategic Planning and Implementation ꟾ Project Management ꟾ Process Improvement ꟾ Cost Control ꟾ Documentation ꟾ Policy and Project Development ꟾ Strong Verbal and Written Communication ꟾ Collaboration ꟾ Negotiation ꟾ Time Management ꟾ Workload Prioritization ꟾ Staff Training and Development ꟾ Independent and Team Work ꟾ Risk Assessment ꟾ Counseling ꟾ Hospital Operations ꟾ Nursing Education ꟾ Healthcare Consulting ꟾ Curriculum Development

EDUCATIONAL BACKGROUND

Ph.D. (In progress)

Master of Strategic Studies

U.S. Army War College

Master of Business Administration in Nursing

Webster University

Bachelor of Science in Nursing

Oregon Health Science University

REFERENCES

Available upon request

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