Customer Service Representative

AMANDA HOOVER

** ***** ****, *******, ** ***** @ Cell: 903-***-**** ¢ *************@*****.***

Professional Summary

Qualified Customer Service Representative with over 10 years in fast-paced customer service environments.

Personable and professional under pressure.

Skills

Creative problem solver

Trusted key holder

Exceptional communication skills

Quick learner

Strong client relations

Proficient in cash management

Strategic sales knowledge

Exceptional interpersonal communication

Excellent time management skills

Effective problem solver

Customer-focused

Credit card processing

POS systems expert

Work History

Customer Service, 11/2007 to 09/2012

Beauty Pools — 2000 Commerce Parkway Lancaster, NY 14086

* Greeted customers entering the store to ascertain what each customer wanted or needed.

Described product to customers and accurately explained details and care of merchandise.

Earned management trust by serving as key holder, responsibly opening and closing store.

Politely assisted customers in person and via telephone.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Answered product questions with up-to-date knowledge of sales and store promotions.

Tested pool water and recommended products and solutions.

Instructed customers on pool maintenance

Customer Service/Delivery Driver, 02/2013 to 06/2014

Ultra Cleaners — 3231 Main St, Yorkshire, NY 14173

* Loaded and unloaded delivery van.

Loaded truck and properly secured items to prevent damage during transportation.

Completed on-time deliveries by choosing the best and most efficient routes.

Submitted receipts and money received from deliveries at the end of each shift.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Earned management trust by serving as key holder, responsibly opening and closing store.

Politely assisted customers in person and via telephone.

Education

High School Diploma: 1998

Webster High School - Tulsa, OK

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