Mae G. Reid Phone: 248-***-****

Email: adrijd@r.postjobfree.com

Wire Specialist

Quality Control, Fraud, Forensic Underwriter, Customer Service, Wire Specialist

Highly self motivated individual with a proven ability to work with minimal supervision in a fast-paced environment while maintaining quality and confidentiality of tasks performed. Organized, analytical, detailed customer service representative.

Software Programs:

Word, Excel, MERS, Citrix Applications, QUIC, IBM/IDM, LMS Inspired Learning; Mortrac, The Work Number, DU, LP and GUS search engines. Peoplesoft, Lotus, Lotus Notes, MSP,Novell, Edge, Destiny and Doc Hub

High school graduate, with various college courses.

Doordash delivery 2021 to present

Picking up assigned orders through Doordash application

Verifying orders before each delivery

Delivering orders to clients or businesses in a safe timely manner.

Providing excellent customer service

United Wholesale Mortgage 2017 to present

Wire Specialist

Responsible for ensuring outgoing wires balance with the Closing Disclosure

Meeting daily production goal set for the role

Having clear notes when a file is worked, as well as updating the status of the wire

This position provides necessary customer support as well as support to internal team member

Rite Aid Pharmacy 2014 to 2017 and 2003-2009

Certified Pharmacy Technician

Greeted and assisted customers.

Labeled and dispensed medication.

Ordered supplies and stocked inventory.

Processed insurance claims.

Contacted Doctor’s offices.

Answered multi- line phone system.

Flagstar Bank (1996-2014)

Quality Control Auditor II

Manually underwrote and reviewed files for quality.

Audited paperless files for early and first payment default in concurrence with and compliance to FNMA, Freddie, VA & FHA and Lender guidelines.

Analyzed DU, LP & GUS results for acceptance or denial and to assure that all requirements were met and documented.

Reviewed results of post-funding employment, income, assets, appraisal and credit report for evidence of deficiencies, fraud or non-compliance issues.

Pre-funding Auditor

Audited paperless files for concurrence with Underwriting Guidelines in Credit, Income, Disclosure and Compliance in accordance with FNMA, Freddie, VA & FHA and Lender guidelines.

Reviewed documents (GFE, HUD-1, TIL, Appraisal, 1003, 1008 and all required disclosures) to assure they complied with guidelines.

Researched files for potential fraudulent activity.

Mortgage Fraud Investigator

Investigated loan files for potential fraud activity.

Reported findings and recommend proper course of action.

Receptionist / HMDA Department

Greeted visitors, scheduled appointments and performed clerical duties.

Analyzed decision disparities in denied, accepted, approved and incomplete rates.

Reviewed low-to-moderate income files to find disparities and for possible indications of redlining and product steering.

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