Data entry clerk (remote work) from home
Resume:
Charisse Lee
*******@*****.***
Objective: To obtain a position in the social service/customer service field to further utilize my skills and experience.
EDUCATION AND TRAINING
BA/Sociology Northern Illinois University DeKalb, IL RELEVANT SKILLS
Written and Verbal
Communication
Adaptability(work in changing
environment)
Organizational Skills
Ability to Work Under
Pressure
Team Work Multi-tasking
Able to Build
Relationships
Leadership/Advocacy Time Management
Self-Motivation Detail-oriented Computer and Internet Skills
Conflict Resolution Efficient Flexible
EMPLOYMENT HISTORY
State of Arizona,
Division of Developmental Disabilities
2/2022- Present Phoenix, AZ
Driving a vehicle to conduct onsite visits to members’ homes, schools and/or program sites to develop relationships and to discuss services needs and supports
• Developing, writing, reviewing, monitoring, and evaluating Individual Support Plans (ISP’s) in accordance with mandated timelines and documenting individual progress and concerns, and completing appropriate referrals to community agencies
• Researching community for available resources to meet needs identified in ISP to inform members of resource options
• Facilitating meetings and program visits to assist with members/family choices; completing referrals for assessed/covered services
• Collaborating with community agencies to provide assistance and support to members and families in crisis
State of Arizona,
Department of Child Safety,DCS Specialist
4/2021- 2/2022 Phoenix,AZ
● Assessed child safety and risk
● Conducted interviews and gathered information
● Made in-and-out of home contact with families and children
● Attended Court hearing
● Preparing case plans and conducted case plan staffing
● Authorized professional reports and filed out documentation
● Coordinated and monitored services
● Placed children, transported children, and moved the children’s possessions when needed
● Managed forty to fifty cases through the respective county and assigned area
● Used a computer and the Department’s Child Welfare Software Programs
● Helped families engage with community partners and contracted agencies in achieving safety for their children
● Ensured child safety through proficient practice of the Arizona(AZ) Safe Model
● Continuously documented client activity to ensure accuracy and consistency Arizona’s Children Association Buckeye, AZ
Behavioral Health, Case Manager I
1/2021-2/2021
● Completed initial intake assessments for clients and families seeking services for the first time, created an emotionally and physically safe environment
● Collaborated with Child and Family Team Meetings(CFT’s) teams to develop treatment plans which include the continued identification of the child and family strengths,needs and culturally and linguistically appropriate,trauma informed approach
● Provided information about available services and identified the most appropriate providers for services including the identification of speciality providers when need
● Reviewed the assessments and plans completed by other agencies, (IEP, 504, IBP) and integrated key aspects of the multiple assessments and plans into the behavioral health services
● Provided effective trauma informed educational activities that promoted client understanding of treatment issues
● Facilitated the involvement and communication with other agencies such as Schools,DCS, DDD and SWN and other participating agencies as appropriate by phone,email or face-to-face interactions
● Provided and maintained complete and accurate client records in agency database.
Saddle Mountain Unified School District/ Tonopah, AZ Buckeye Elementary School District Buckeye, AZ
12/2019- Present
● Performed instructional and classroom management processes for teachers who are absent for one day or an extended period of time.
● Entered attendance in the designated database.
● Implemented behavior modification as needed.
● Maintained confidentiality of all students related information.
● Ensure students adhere to the district’s rules and regulations.
● Operate basic office equipment.
Armed Forces Services Corporation/Magellan Federal San Diego, CA 1/2018-5/2019
Exceptional Family Member Program(EFMP)- Case Liaison
● Established and maintained cooperative relationships with local Military Treatment Facility, School Liaison Officer, and school district to ensure delivery of integrated EFMP services.
● Adhered to HIPAA (Health Insurance Portability and Accountability Act) regulations.
● Provided non-medical case management for assigned EFMP families that were identified with either a socially,emotional or physical disability.
● Daily documentation in database(NFAAS).
● Collaborated with agencies and other service support offices to include installation medical and recreational facilities, community service agencies and private organizational plan,reports, and survey.
● Completed ISP/FSP-Individual Service Plan/Family Service Plan to ensure required services were addressed. Updated quarterly or as needed.
● Provided group education,one-on-one consultation and information and referral contacts and services are entered and counted into database-FFSMIS.
● Fully supported the Fleet Family Support Program-FFSP in the emergency preparedness and response including participation in exercises of an Emergency Family Assistance Center when directed.
● Developed and provided EFMP education and marketing, to include providing command briefings, writing articles and using multi-media publications/communication methods to conduct outreach and to stress the importance of EFMP enrollment.
● Performed administrative functions associated with the training,education and outreach program plans. Collected, analyzed and maintained training,education and outreach materials,including: listings of services and resources,information on the command outreach concept Established and maintained cooperative relationships with local Military Treatment Facility, School Liaison Officer, and school district to ensure delivery of integrated EFMP services.
MAAC Project-Metropolitan Advisory Area Committee Chula Vista, CA Case Management Specialist II- LISC-Local Initiatives Support Corporation (Grant funded) 12/15-12/17
● Maintained and provided case management services and advocacy services to low-income and or vulnerable populations.
● Provided orientation for the building trades/apprenticeships.
● Completed daily documentation into database: Efforts to Outcome-ETO and Salesforce-SF.
● Completed ISP-Individual Support Plan with individual and families.
● Provided individual financial education,supportive services,work readiness and job referrals.
● Maintained working relationships with employers,training providers and job developers.
● Assisted in services for employment/referrals and placements.
● Attended monthly staffing meetings,resource fairs and community events.
● Adhered to HIPAA rules and regulations.
Case Management Specialist II-HPOG –Health Profession Opportunity Grant 12/13-12/15
(Metropolitan Advisory Area Committee Project first position) Grant funding ended.
● Maintained and provided case management services/advocacy to adults and children to caseload as mandated by the contract and provided follow up.
● Provided orientation and intake services to clients; assessed needs of clients, which included daily documentation into database: ETO-Efforts to Outcome and PRS-Performance Reporting System.
● Provided individual coaching for clients in setting up and preparing for interviews.
● Followed up with clients placed in training and or job as needed to provide supportive services.
● Adhered to HIPAA regulations.
● Maintained working relationships with training providers, employers and job developers.
● Assisted in services for employment/referrals and placements.
● Attended monthly staffing meetings, resource fairs and community events. San Diego Unified School District, San Diego,CA 1/2013-11/2013 Substitute Special Education Assistant
● Assisted classroom teacher in performing specific duties as assigned to enhance instructional and behavioral objectives.
● Worked with individuals and small groups as assigned by the teacher.
● Reported and documented students' concerns directly to the teacher and assisted the student with a resolution.
● Assisted with the follow up Individual Education Plan (I.E.P.) and the Advocacy capacity assessment for the children, to ensure all goals were met.
● Monitored students during assigned periods for the purpose of maintaining a safe and positive learning environment.
● Maintained various records and files to ensure confidentiality.
● Assisted with students with personal care tasks, including; lavatory, clothing, hygiene, diapering and toileting and basic wash up routines.
● Operated adaptive equipment.
Tri-Valley Community Foundation-Pleasanton, CA 4/09-7/10 Program Coordinator/Case Manager (Summer Youth Employment Program/Youth Mentor)
● Recruited employers and completed enrollment paperwork for participants (per guidelines for the Alameda County, Workforce Investment Board.)
● Maintained and followed up with fifty plus at risk youth files.
● Provided direct supervision of two job coaches and completed timecards.
● Provided problem-solving/conflict/crisis resolution as needed.
● Conducted weekly training with job coaches to ensure all policy and procedures were met.
● Balanced time management in terms of scheduling for job coaches, and participants work and school schedules.
● Made appropriate referrals as needed by participants (i.e. medical, counseling).
● Supervised job training sites via unannounced visits to ensure all policy and procedures were met.
● Ensured appropriate summer intern placements and worked closely with supervisors to maintain or resolve conflicts in the workplace.
State of Hawaii, Department of Vocational Rehabilitation Honolulu, HI 3/04-6/05 Social Service Assistant IV for Blind and Hearing Impaired.
● Provided assistance with intake, case planning for medical, employment and on the job training.
● Maintained clients proprietary information in database and in case records.
● Participated in four week training learning blind building skills ie: Braille, Sign Language, Use of White cane.
● Monitored training and employment process through on-site visits and weekly communication with employers.
● Processed and facilitated purchase orders with vendors that provide services to clientele.
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