Natalie

Sanchez

661-***-****

adriic@r.postjobfree.com

linkedin.com/in/natalie-r-sanchez

Experienced and accomplished Process Manager with over fifteen years of experience with people, project, process and systems management. Looking to attain a challenging and gratifying position within the management, analytical and process management field. Desiring the opportunity to utilize my production, process/procedure management, customer service and managerial skills.

Skills

Proficient in Microsoft Excel, Word, PowerPoint, Access, Outlook, SharePoint and OneNote.

Ability to prioritize and remain focused on goals to be achieved

Skilled at learning new concepts quickly and applying learned skills

Above average Operations Management skills

Precise attention to detail

Adept at collaborating with others in an effort to combine skill sets for the best possible outcome

Extremely self-motivated with disciplined approach

Strategic Management

Effective and professional presentation skills

Efficient data analysis and interpretation ability

Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes

Extensive experience using teleconference and video conference tools

Superb Multi-Tasking ability

Takes ownership and accountability

Proficient in data entry

Experience

APRIL 2021 – JULY 2021

Administrative - Scribe / Logistic Health Incorporated (LHI), Rosamond CA

Responsible for greeting and screening patients for the coronavirus symptoms, carrying out disease prevention initiatives, such as distributing masks to visitors, ensuring visitors all agree to a policy that dictates social distancing, and modifying the lobby to keep visitors far enough apart while waiting.

Scheduling and canceling patient appointments for the COVID 19 vaccination.

Accountable to ensure all paperwork has been provided pre-vaccination by the patient, checking identification and confirming vaccination details (type, date, time, dose).

Execute account registration responses, disclose vaccination consent and capture any and all immediate adverse reactions per patient.

Record data collection activities by ensuring all patient records are up to date. Maintaining accurate, clear and legible documentation in all legal records in accordance with the Data Protection Act.

Sanitizing shared surfaces withing the workstation pods, and ensuring hand sanitizer is readily available and used regularly.

Record keeping of compliance with local pandemic – related health relations by tracking each visitor to ensure proper patient count.

SEPTEMBER 2013 – NOVEMBER 2019

AVP/Operations Project Consultant / Bank of America, Simi Valley CA

Responsible for developing new processes, principles, techniques, requirements, methods and procedures as well as maintaining all processes and procedures created ensuring accuracy and readability; provides recommendations for resources and support requirements to accomplish the project.

Accountable for programs/projects specific to corporate change initiatives that have significant impact on how the company conducts business, provides a product or service, or executes a function and serve as primary liaison to senior department managers for critical change initiatives. Project accountability includes in-depth knowledge of the process and products of Planning, Programming, and Budgeting Execution (PPBE).

Technical advisor accountable for analyzing present-state, developing alternative future-state approaches and facilitating implementation of analytical and evaluation skills to assess capability in meeting customer or project requirements.

Conveys guiding principles and advisory assistance to managers in the development of strategies for applying quality management to core business areas.

Create a clear, business strategy to guide effective program/initiative setup, execution, and control integrating knowledge of cradle to grave business process; identifies and documents deficiencies early in the program life-cycle so that they can be corrected to minimize downstream impacts.

FEBRUARY 2010 – AUGUST 2013

Quality Project Consultant / Bank of America, Lancaster CA

Manage a team of 10 quality assurance specialist monitoring associates in a high-risk and regulatory queues to prevent regulatory errors and aging.

Responsible for managing and overseeing the research and resolution of complex client issues, executing within service level agreements of various complex programs.

Responsible for identifying new process improvements, established benchmarks, identifying procedural gaps and trending errors providing feedback and recommendations to site leadership.

Create and prepare daily, weekly and monthly high risk reports for management.

Coach, train and develop entry, mid and senior level associates to performance in both productivity and quality of work objectives using innovative techniques or methodologies to achieve process goals.

DECEMBER 2007 – JANUARY 2010

Customer Service Manager / Bank of America, Lancaster CA

Manage a team of 10-15 entry, mid and senior level associates in a high-volume, high-capacity and high-execution environment; identify developmental and training needs of employees, providing or arranging for needed development and training.

Coach, train and develop all levels of associates in addition to motivating and driving client-focused approach.

Responsible for managing escalated calls, researching and resolving complex client issues, analyzing data, identifying trends, and providing feedback and recommendations to site leadership.

Execute service level agreements and manage relationships with business partners.

Communicate process and procedural changes to meet production deadlines, enhance efficiency and high quality interactions while ensuring adherence to regulatory requirements.

Ensures associates have the tools, training and resources to deliver an optimal experience. Ensures all actions are resolved in compliance with industry regulations and organizational procedures, integrity levels of the departments system and financial controls.

SEPTEMBER 2002 – NOVEMBER 2007

Customer Service Associate / Bank of America, Lancaster CA

Answer incoming client calls in a fast-paced environment that requires accuracy, multi-tasking and effectively communicating resolutions in an efficient manner.

Navigate multiple computer applications while interacting with the client.

Listen to, understand problematic cause and provide solutions for the client’s needs.

Education

Desert Winds High School (1999): Diploma

Antelope Valley College (1999-2000) Coursework in General Education

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