Customer Service Sales Consultant
Resume:
Jonathan-Ricordo Wigfall
Education
M.Ed., Secondary Education & Teaching, Relay Graduate School of
Education, New York City, NY.
AUGUST 2 0 1 2 — MAY 2 0 1 4
Graduated with High Honors
B.A., Political Science, Morehouse College, Atlanta, GA. AUGUST 2 0 0 4 — MAY 2 0 0 8
Graduated with High Honors
Employment History
Mark Spain Real Estate Senior Sales Consultant, REALTOR®, Atlanta, GA. MAY 2 0 1 7 — PRESENT
• Identify real estate sellers, buyers, and investors through daily lead generation, strategic relationship building, Salesforce CRM & report management, consistent follow-up and ongoing investigation of client motivation;
• Mitigate risk factors to ensure successful closing of property through strategic analysis of client's financial capacity;
• Anticipate and manage unexpected and expected bottlenecks effectively in a rapidly evolving real estate climate;
• Strategically present goal and solution-oriented data to clients to provide clients with best ROI for their needs;
• Develop and facilitate home seller, home buyer, and investor seminars to educate prospective and current clients on market knowledge, wealth creation to further manage relationships and increase future business opportunities;
• Manage relationships between sellers/buyers & their attorneys, inspectors, appraisers, and mortgage loan officers to lessen any kickout/fallout of client close rate;
• Negotiate fair market home sale and purchase contingencies & terms through analysis of comparables and compensating variables;
• Lead and coached Junior Sales Agents in key Process and Project Management strategies from initial client meeting to close and post-close follow-up for positive client satisfaction & future business opportunities;
• Exceeded company and personal goals of 5+ listings/pendings/closings monthly from January 2018-present.
AT&T, Inc. Senior Business Sales Consultant, Atlanta, GA OCTOBER 2 0 1 8 — MAY 2 0 2 2
• Demonstrated exemplary product knowledge to confidently communicate how products and services enhance clients' family's needs.
• Uncovered and refined customer pain-points, motivation and needs through effective relationship-building, which include empathetic listening
& observation of client concerns, establishing rapport & trust to prime customers for appropriate sales solutions.
• Managed & taught training modules to teams across the center to provide more accurate, easy-to-understand and creative solutions to improve closing of sales by 25%.
• Supervised site-wide sales teams to improve sale closings by 25% average between January 2020-November 2021 through consistent training and skill development.
Details
570 Piedmont Ave Unit 54986
Atlanta, GA., 30308
*******.*******@*****.***
Skills
Collaborative Leadership
Conflict Resolution
Project & Resource Management
Critical & Analytical Thinking
Skilled Negotiator
Microsoft Office
• Exceeded sales quota MOM from November 2018-present, ranging from 110%-180 (base quota is 100%).
Uber Technologies, Inc. Senior Quality Assurance Analyst, Chicago, IL. OCTOBER 2 0 1 5 — OCTOBER 2 0 1 6
• Oversaw development, planning, and execution of multi-department project management for Quality Assurance (QA) and customer service teams;
• Created comprehensive technical documentation for Uber, Inc.'s global audit process;
• Led weekly QA analysis reporting to site leadership to promote Defects Per Million Opportunities reduction strategies;
• Developed Structured Query Language (SQL) queries to analyze site-wide DPMO data;
• Analyzed SQL data and extracted pertinent information to compile and disseminate monthly reports to assist managers in creating strategies to enhance quality of and lessen necessity of tech-to-client interactions;
• Organized weekly calibration sessions to enhance auditor calibration across global auditor sites;
• Developed training, coaching, policy and process strategies for QA managers to lead their teams strategically to enhance QA managers development for promotion and lateral movement in the company.
Teach For America, Merit Preparatory Charter School English Language Arts Department Chair, Newark, NJ.
MAY 2 0 1 2 — AUGUST 2 0 1 5
• Developed & implemented 6th & 7th grade English Language Arts (ELA) curriculum & lesson plans using blended-learning model;
• Organized and taught daily ELA instruction for 240 6th, 7th, & 8th-grade pupils through small group, whole group & online mediums;
• Incorporated Agile and Waterfall Project Management methodologies into curriculum course-correction, lesson planning, weekly meetings and monthly reporting to key stakeholders;
• Led weekly data analysis for first and second year teachers of student assessments via New Jersey Common Core Standards as ELA Department Chair;
• Coached team of 5 first-year ELA Instructors on key pedagogical practices via ongoing professional development on a weekly basis as ELA Department Chair;
• Increased student's NWEA MAP Assessment test scores from 3rd to 6th grade level in two academic years for homeroom students and via strategic development of teacher cohort.
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