PROFILE:

Having worked in the hotel industry

for more than 3 years, I have

experience in managing and serving

guest even

environment.

in extremely busy

I have gained

experience in resolving conflicts with

professionalism in Four Seasons

Hotel. I'm also a departmental

trainer who assists aspiring recruits

with policies, procedures, and day-

to-day operations.

ACADEMIC QUALIFICATION:

Graduate (BSc.)

Thiruvaluvar University-2018

Hotel Management Diploma

PCSTI (Dehradun) – 2016-2017

Certified Microsoft Office

Professional

MS Word, Excel, Power point,

Internet

PERSONAL DETAILS:

Date of Birth : 23rd Oct 1997

Gender : Male

Height : 184cms(6 Feet)

Weight : 84 kgs

Bilingual : English, Hindi

Marital Status : Unmarried

SHIVANG CHETTRI

Email: adrihg@r.postjobfree.com Mobile: +91-817*******

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Professional Experience:

Currently working with Accor Novotel Mumbai Juhu as Security Team leader since 01 February 2022

Worked for Four Seasons Hotel, Mumbai as a Loss Prevention Executive Feb 2019 to Jan 2022.

Worked with Sahara Star Hotel, Mumbai as a Loss Prevention Officer, since Nov 2018 to Jan 2019

Worked with G4S PLC as a Security Officer in Urmi Estate (Corporate Office, Disney Star) Mumbai Jan 2018 to October 2018.

Worked with Accor Group in Food & Beverage Department.

Hotel Management Internship from Sayaji Hotel.

Job Profile Summary in Loss Prevention

Coordinating with Operation team of security as well as with the hotel management.

Identify suspicious activities and guard against illegal actions such as violence, threats, thefts, criminal behavior, and regulation breaches.

Monitor and control entrances and exits to and from assigned firm’s premises in order to prevent unwanted/unauthorized attendance.

Actively manage and perform actions required to secure an environment such as patrols, investigations, active presence, and operation of security equipment.

Actively involved in Electronic Surveillance (CCTV) along with specified Technical Personnel.

Conducting Mock drills on timely manner & efficient manner.

Creating a safe and comfortable working environment for employees and visitors.

Patrolling restricted area on timely manner.

Responding to emergency situations as they arise.

Accurately reporting all incidents to senior managers.

Conducting searches of personnel, vehicles, and bags etc.

Producing written reports.

Monitoring and operating CCTV cameras and other recording systems.

Liaising with the emergency services, police, ambulance and fire service to resolve issues and maintain security and service.

Accurately updating administrative records and sheets.

Escalating incidents when required to.

Job Profile Summary in Food & Beverage

Welcomed Guests with positive friendly attitude.

Explained how assorted items on the menu were prepared.

Answered Guest inquires.

Prepared checks.

Performed additional Duties & responsibilities as necessary or assigned.

Keep all service areas & tables clean; wipe off cigarette’s ashes from table games.

Pass orders to bar through MICROS card system.

Uses computers to enter, access, & billing.

Core competencies include:

Projects strong customer service skills, active listener, tactful, diplomatic & articulate.

Strong interpersonal and communications skills – Effectively interact with people of different ages and cultures.

Positive attitude / image – Collaborative and flexible

Strong problem-solving skills – Good judgment and prioritization.

Capable of working both independently and in a team. Extra Certification

Covid-19 Contract Tracing Course from John Hopkins University.

Ecolab Pandemic Certification Program.

Contact this candidate