TIFFANY RAY

adrih6@r.postjobfree.com / 248-***-****

Southfield, MI 48076

SUMMARY

Results-oriented specialists with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

SKILLS

Leadership

Persuasive

Training and development

Meticulous attention to detail

Scheduling

Focused on customer satisfaction

Deadline-oriented

Communication

Team Builder

Attention to detail

Billing

Call Center

Interpersonal

Customer satisfaction

Customer service

Senior management

Financial

Insurance

Invoicing

Team Builder

Leadership

Medical billing

Meetings

Persuasive

Processes

Quality

Reporting

Researching

Scheduling

Corporate policies and procedures

Commercial property

Fair housing mandates

Knowledge of leasing and market conditions

Property tours

Application processing

EXPERIENCE

Senior Leasing Professional / Kaftan Communities - Troy, MI 01/2021 - Current Encouraged prospective tenants to fill out applications after property tours. Implemented business strategies to maximize tenant satisfaction and reduce vacancies. Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.

Coordinated and followed up on maintenance requests for residents. Prepared lease paperwork and obtained signatures and first payments from new residents. Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing TR

units and quickly resolving issues.

Conducted background checks on applicants.

Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.

Maintained thorough, accurate and compliant records for internal and regulatory audits. Detailed application requirements and answered questions from prospective tenants. Escalated critical issues to property manager to deliver immediate resolution. Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.

Responded quickly to concerns regarding community from prospective and current residents. Maintained high customer approval rating as result of dynamic service, exemplary support and interpersonal communication.

Medical Biller/Payment Processor / National Mulitiple Services - Southfield, MI 01/2020 - 02/2021 Executed medical billing including submitting claims to insurance companies and researching and resolving denials and explanation of benefit rejections within billing cycle timeframe. Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance. Reviewed existing billing processes and spearheaded ongoing simplification initiatives and operational strategies that improved company collections and customer satisfaction. Assisted customers with invoice questions, special invoicing, reporting, corrections and write-offs and resolved customer issues discovered during invoicing and collection process. Optician Assistant / Warby Parker - Troy, MI 09/2020 - 01/2021 Maintained smooth patient flow throughout facility, promoting efficient overall operations. Met incoming customers pleasantly and offered support and service. Promoted healing and patient satisfaction by delivering detailed instructions for pre- and post-op eye care to patients as directed by physicians.

Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.

Leveraged strong interpersonal, communication and collaboration skills to relate successfully to diverse individuals, including patients and staff, on daily basis. Direct Lending Support / Flagstar Bank - Troy, MI 11/2017 - 06/2020 Work closely with Loan Officers to generate opportunities with current customers to possibly lower interest rates. Maintain monthly metrics, time adherence and attend weekly meetings to stay abreast of all changes being made within the department and company.

Account Executive / Comcast - Sterling Heights, Mi 07/2013 - 07/2016 Assist customers with their accounts placing emphasis on deescalating irate customers while focusing on retention.

Personal ranking within top 5% of the entire Call Center. Advanced to Level 2 position within the first 6 months of hire. Assistant Manager / Motherhood Maternity Lakeside Mall - Sterling Heights, MI 07/2007 - 08/2011 Successfully managed the activities of 15 team members in multiple locations. Developed, implemented and monitored programs maximizing customer satisfaction and managed on-site customer service representatives.

Interviewed, hired and trained new quality customer service representatives. Provided detailed monthly departmental reports and updates to senior management. EDUCATION AND TRAINING

School Of Commerce and Business Administration - Detroit, Mi, US 2003 High School Diploma: Marketing

INTERESTS

Activities and Honors, Girl Scout Troop Leader since 2011 Gleaners Community Food Bank – (Volunteer) Community Development Team Leader (2011-2015)

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