Customer Service Representative
Resume:
Dani Madere
Prairieville, LA *****
******.****@*****.***
Skills To gain knowledge and experience, while attending college
* Organization
* Leadership
* Easily adapts to change
* Time management, Reliable
* Basic computer knowledge
* Appropriate Communication
* Customer service, friendly
* Works well under pressure
* Self-confidence
Authorized to work in the US for any employer
Work Experience
House Cleaning Services (My business)
Niney Ta Nothin’ Cleaning Services - Prairieville, LA March 2021 to Present
I provide basic and deep cleans in Residential and Commercial businesses. And whatever else the client may need done.
Part-time Sales Associate/Cashier
Ann Taylor Factory- Lutz, Fl - Gonzales, LA
June 2019 to Present
• Greeted Customers as they walk in
• Help customers with their needs
• Fill online orders / prepare to ship
• Work on shipments
• Refill inventory
• Answer the phone if needed
• Keep wardrobe room neat & clean
• Check customers out when their ready
• Open store Credit Cards / Process payments
• Process Gift Cards
• Keep customers happy and tend to all their questions
• Help customers find specific items or store locations Full-Time Customer Service Representative/Inside Sales Motion Industries - Gonzales, LA
May 2018 to Present
• Place orders for products
• Answer customer emails in a timely manner
• Quote products to customers for purchase
• Process electronic orders
• Expedite orders
• Pull orders and assist customers at the sales counter
• Receive and bill shipments in and out of the branch
• Handle consignment orders/accounts
• Box and label outgoing shipments
• Take care of customer repairs and keep paperwork organized
• Make sure all customers on the phone or in person are assisted in a quick manner to discover their needs
• Work on invoices that have exceptions
• Do Accounts Receivable work
• Contact customers for payments
• Work on central billing reports
• Develop relationships with customers to have a comfortable work life
• Take care of returns and work on freight invoices
• Scan and send Proof of delivers for customers
Part-time Cashier/Retail Sales, Uniform Post (Shawndell Anderson) Part-time
September 2017 to December 2018
Gonzales
* Assist customers to their needs
* Restock retail
* Check out customers as needed
* Answer phones to assist customers
* Keeping things organized in custom room
Full-time Clinical Service Representative
Our Lady of the Lake Hospital
January 2018 to May 2018
Baton Rouge
* Answer the phones to assist patients/family members
* Answer the call lights for patients
* Restock supply room with medication
* Put orders into computer for doctors
* Keep track of patients that come through ambulance
* Assist family members to rooms or exits
* Print patient labels and paperwork
* Make sure all equipment is working around work station Part-time Felony Assistant
Ricky Babin - Gonzales, LA
August 2016 to September 2017
* Responsible for filing papers
* Keeping filing cabinets organized
* Copying and faxing files or reports
* Pulling dockets for scheduled court dates
* Answering phones and assisting people with any questions
* Searching on networks for court dates and criminal information
* Assisting secretaries with any other task they need completed Childcare Provider
Childcare
June 2016 to August 2016
Michelle Billingsly, Dutchtown, LA
* Responsible for the well-being of three children of different ages
* Transport to extracurricular and leisure activities
* Assist with summer reading responsibilities
* Prepare meals
* Ensure home is clean and tiddy
Cashier/Waitress/Food Preparer
Dairy Inn - Napoleonville, LA
March 2014 to May 2016
* Ensure customer satisfaction and provide appropriate customer service
* Greet customers, take orders, and accept payment
* Relay orders to the kitchen staff and assist in food preparation
* Ensure that orders are correct before serving to customers Education
Bachelor of Science in Business Administration and Management University of Phoenix-Online Campus
February 2021 to Present
Associate's degree in Business Administration
Baton Rouge Community College - Baton Rouge, LA
August 2020 to Present
Associates Degree in Management
River Parishes Community College - Gonzales, LA
August 2016 to May 2018
High School Diploma
Assumption Senior High School - Napoleonville, LA
August 2012 to May 2016
Skills
• Accounts Receivable (3 years)
• Cold Calling (2 years)
• Inside Sales (4 years)
• Sales (5 years)
• Negotiation (4 years)
• Freight Experience (4 years)
• Childcare (10+ years)
• Outside Sales (2 years)
• Multitasking (10+ years)
• Accounts payable (3 years)
• Sales Development (4 years)
• Microsoft Excel (4 years)
• Microsoft Word (5 years)
• Computer Knowledge (5 years)
• Pricing
• Account Management
• Purchasing
• Management
• Business Development
• Microsoft Outlook
• Retail Sales
• Sales Management
• Customer service
• Computer Networking
• Research
• English
• Administration and business operations (4 years)
• Human resources (4 years)
• Administrative experience (4 years)
• Business Operations (1 year)
• Accounting software
• Microsoft Office
• Residential Cleaning
• Merchandising
• Office experience
• Kronos
• Payroll
• Communication skills
Certifications and Licenses
CPR Certification
Assessments
Customer focus & orientation — Highly Proficient
February 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Outside sales — Highly Proficient
February 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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