End Cashier Customer Service

TRACIE L. BRAREN

* ******* ******, **********, ** 13903 · 607-***-**** (Cell)

***********@*****.***

OBJECTIVE

To be gainfully employed in a professional position that will afford me the opportunity to provide

outstanding service and satisfaction to those I interact with as well as continue to learn and grow

within the organization for which I am employed.

Willing to relocate if the position so requires

Authorized to work in the US for any employer

EXPERIENCE

SEPTEMBER 2019 – MARCH 2020

MEDICAL RECEPTIONIST/ADMINISTRATIVE ASSISTANT, uhs binghamton general hospital (dental clinic) – binghamton, ny

Answer multi-line phone system, electronically schedule/cancel appointments, heavy data entry (billing/charge entry/entering information into patient’s electronic chart), heavy computer usage (MEDENT/Word/EPIC/Excel), faxing/mailing requests and patient records for consultations to outside referrals, processing multiple forms of payment for patient accounts (check/cash/credit card), triage phone calls to the appropriate personnel (i.e. dentists, dental assistants, and professional staff), place follow up phone calls to patients reminding them of their upcoming appointments, process end of the day billing reports/insurance history reports/provider history reports to ensure all charges are entered accurately, balance cash drawer daily, consistent communication with professional staff to alert them of incoming messages, and all other related/requested tasks.

MAY 2018 – JULY 2019

SWITCHBOARD OPERATOR, Smith allergy & asthma specialists – cortland, ny

Answer multi-line phone system, schedule/cancel appointments, light billing, heavy computer usage (MEDENT/Word), faxing/mailing receipts for payments on patient accounts, triage phone calls to the appropriate personnel (i.e. nurses, professional staff, physicians), responsible for tracking incoming new patient appointments, schedule office lunches with pharmaceutical representatives, place follow up phone calls to patients reminding them of their upcoming appointments, run end of the day billing reports when payments are received, consistent communication with professional staff to inform them of incoming messages, and all other related/requested tasks.

JULY 2017 – OCTOBER 2017

MEDICAL RECEPTIONIST, amp urology (temp) – cortland, ny

Multi line phones, excellent customer service, check in/check out, scheduling appointments and tests, managing provider's schedules, Microsoft Office, Microsoft Word, Medent, Outlook email, faxing, mailing, copying, copay collection of all tender, cash balancing, insurance authorizations, and all other required tasks.

MARCH 2016 – NOVEMBER 2016

RTM CLERK (RETURNS), lowes – cortland, ny

Process returns for credit, call vendors to obtain credit/schedule pick up of merchandise, process out for repair orders on returned appliances and power equipment not receiving credit, process invoices for incoming merchandise, order replacement parts for merchandise that can be fixed, price appliances for sale that have been repaired, dispose of returned chemical products using Hazmat guidelines, operate a multi-line phone system, use of fax machine, use of copier, and all other related office procedures as needed.

AUGUST 2008 – SEPTEMBER 2015

OFFICE MANAGER, suny empire state college – ithaca, ny

Answering a multi-line phone system, use of all office equipment, greeting students/

visitors, scheduling appointments via appointment book/e-calendar, running system reports, filing/faxing/copying/mailing student reports, ordering office supplies, mailing requested college materials to students, use of many computer systems, use of a troubleshooting ticketing system for software issues, assisting with the annual planning of student graduation and alumni events, maintaining a budget account for department expenses, assisting with annual student recruitment, use of various databases and learning tools (i.e. Blackboard, Moodle, etc.), and managing all tutor paperwork as well as facilitating payment for services to the students.

NOVEMBER 2015 – FEBRUARY 2016 / JUNE 2017 – SEPTEMBER 2017 (CLOSED)

CUSTOMER SERVICE ASSOCIATE (P/T SEASONAL), k-mart – cortland, ny

Provide outstanding customer service, daily operation of a cash register to include accurate handling of various tender, processing returns and exchanges, balancing cash drawer, setting up front end cashier drawers, supervision of associates in the front end, processing money order requests, cashing of customer/associate pay checks with proper and valid ID, processing utility bill/credit card payments, and all other tasks required of the position.

NOVEMBER 2014 – JANUARY 2015

CUSTOMER SERVICE SPECIALIST (P/T SEASONAL), best buy – ithaca, ny

Greeting customers, accurate cash register usage, knowledge of cash, credit/debit,

and e-check transactions, assisting customers with product questions, offering customers protection plans on qualifying merchandise, maintaining my general area (i.e. emptying trash, recycling used gift cards and store cards, restocking customer returns), and all other related tasks as assigned.

JUNE 2007 – JANUARY 2012

RESIDENTIAL RELIEF COUNSELOR (PART TIME), franziska racker – homer, ny

Overnight and some daytime supervision of physically and mentally challenged adults.

Care included hygiene assistance (bathing, brushing teeth, etc.), supervision of the individual's daily routine tasks (i.e. food preparation or personal goals such as learning to write or use a telephone), supervision of recreational activities such as the individual's bowling league or softball team through ARC, and the overall movement of each individual towards their goals of becoming more self-sufficient and leading a better quality of life. This position also requires mandatory CPR/First Aid training annually as well as several seminars that must be attended annually.

JANUARY 2005 – APRIL 2006

CALL CENTER REPRESENTATIVE, uhcc – syracuse, ny

Answering a multi-line phone system for several medical offices in a call center

setting, assisting callers with various questions regarding their accounts, taking messages for

requested personnel, data entry, scheduling appointments via computer, paging/beeping requested personnel, and all other related tasks as required.

** NOTE: I have been employed in other positions where there are gaps in my employment history. The positions I have included on my resume are to reflect my relevant experience to the position that I am applying for. **

EDUCATION

JANUARY 2012

ASSOCIATE IN BUSINESS MANAGEMENT & ECONOMICS, suny empire state college – ithaca, NY

My experience during my time at SUNY Empire State College was very rewarding, and I thoroughly enjoyed my coursework. My GPA was 3.67.

JANUARY 1996

MEDICAL OFFICE ASSISTING DEGREE (CLERICAL), ridley-lowell business & technical institute – binghamton, ny

I performed exceedingly well during my time well spent at this institution. My GPA was 3.72.

SKILLS

MEDENT ERS program

EPIC ERS program

Outlook

Microsoft Office/Microsoft Word

Excel spreadsheets

Typing 80 wpm accurately

Proficiency in multi-line phone systems

Customer service skills

Time management/problem solving

Warm/friendly/positive “can do” attitude

Contact this candidate