Sowmya

Senior Salesforce Developer/Administrator

Phone: 469-***-****

Email: adrie4@r.postjobfree.com

Professional Summary:

Over all 8 years of IT experience in all phases of Software Development Life Cycle (SDLC) With 7+ years’ experience as Salesforce CRM Developer/Admin using Force.com, Lightening Web Components, Aura Framework, Apex, and Visual Force and followed Agile (SCRUM)&Waterfall Methodologies.

Hands on experience in Development using APEX classes & Triggers, Lightening Web Components, Aura Components, Lightning Design System & Framework, Lightning App Builder, Visualforce pages, SOQL, Triggers & Batches, Web Services API, AJAX, JavaScript, Future Methods, Rest API.

Exposure to Salesforce1 and Lighting components and working experience in designing the enterprise apps and reusable UI components and pages with the new Lightning Experience which combines the new Lightning Design System, Lightning App Builder and Lightning Components framework.

Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

Highly proficient with Sales Cloud, Service Cloud, Community cloud, Marketing configuration and Community Portal Chatter Knowledge One and exposure to CTI adapters and mobile application integrations for Service Cloud.

Experience in working with salesforce.com sandbox, production, Developer and Developer Pro environments and worked with data migration and deployment processes in the Salesforce.com Platform.

Minimized code in JavaScript Controllers by adding reusable functions in Helper Component. Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.

Implement Security/OWD Sharing Rules, Configure Permission sets,Public Groups, Field Level Security, Record Level Security, Profiles, Roles & Resource monitoring at different Hierarchical Levels of the organization.

Highly expertized in Configuring and implementing Conga Composer, Draw loop and DocuSign/Nintex, Adobe Sign for Document generation and e-signature products.

Deployed Customization from Sandbox to another environment by Eclipse IDE, GearSet and Change Set.

Highly Expertized in Salesforce.com configuration in creating the Custom Objects, various types of Custom fields, buttons, links, Record types, Page layouts, User Profiles, Workflows approvals, Validating Rules, Lightning Process builder, flows, Connect API, Chatter and quick Action, Email Services, Reports, Dashboards, Actions, Tasks and Events.

Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.

Expertise in web technologies like HTML5, XML, CSS, JSP, JavaScript, jQuery, AJAX, WSDL, REST API, SOAP API, BULK API, Force.com Callouts, Batch and Apex Programs Schedule.

Installed Salesforce Appexchange Apps, configured Salesforce Apps and maintained user security permissions for apps such as High Velocity Sales, Five9, Document generation/E-signature, Content Management, Marketo, CPQ.

Extensive exposure to Black Box testing, Smoke testing, Usability testing, End-to-End testing, System testing, Regression testing and User Acceptance testing (UAT).

Extensive experience in lead, Case management, web-to-lead, Web-to case, Email-to-case,

Case Assignment rules, Escalation rules.

Experienced in integration of Salesforce.com with external applications by using Informatica PowerCenter, Web Services API, REST API, Metadata API, SOAP, Windows Command line data loader automation.

Experience in writing SQL and PL/SQL programming with DB2, Oracle and MS-SQL, MySQL Server.

Capable of handling multi-tasking and multiple projects. Excellent team player, self-motivated, quick learner with good interpersonal competencies, trouble-shooting capabilities, strong understanding of business processes & architecture.

Certifications

Salesforce Certified Platform Developer 1

Salesforce Certified Platform Developer 2

Salesforce Certified Administrator

Technical Skills:

Lightning Experience Development: Salesforce Lightning Design System and Lightning Components, Aura Framework, Lightening Web Components, JavaScript Controllers, Server-side Controllers.

Salesforce Technologies: Apex Classes/Controllers, Apex Triggers, Workflow & Approvals, Lightening Apps, Visual Force Pages using CSS Layout, Integration, Ant Migration, Reports, Dashboards, Force.com IDE, SOQL & SOSL, Apex Web Services, Partner WSDL & Enterprise WSDL, AJAX, Apex Scheduler & Batch Apex, Content Management, Flows & Process builders, Communities, Sales Cloud, Service Cloud, Community Cloud, Conga Composer, Draw loop and DocuSign.

Salesforce Tools: Visual Studio Code, Eclipse IDE Plug-in, Data Loader, Platform (Sandbox and Production), Force.com Migration Tool, Gear Set, DocuSign, Draw loop, Conga, Adobe Sign, High Velocity Sales, Marketo, Github, Vlocity, Five9.

Languages: Apex, JAVA, Php, C, C++, SQL, PL/SQL, SOQL, WDSL, JavaScript, HTML5, XML, CSS, SOAP, REST, JQuery, JSON.

Databases: Force.com DB, Microsoft SQL Server 2000/2005/ 2008

Integration Tools: Informatica PowerCenter, Data loader, Command line Data loader Automation.

Professional Experience:

Truist Bank, Charlotte NC Jan 2021- Till date

Sr Salesforce Consultant

Responsibilities

Working on a Large-scale & complex Salesforce development projects along with integrating date from other systems/Repositories.

Worked in three different production instances within the organization, involved in various configuration and setup activties and in production support.

Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.

Developed Lightning web components and called apex class by using wire functionality and utilize Components in Lightening application & communities

Designed, developed and deployed Apex Classes, Controller Classes, and Batch Apex, Apex Scheduler, and Apex Triggers, packages for various functional needs in the application.

Implementation of Lightening App for Sales console application for Sales module including Leads, opportunity, Account and Campaigns.

Created Aura based Components, Attributes, Controllers which can be compatible to access through Lightning App builder.

Lead a team of 6 developers, provide guidance to the team and involved in designing phase.

Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates,workflow rules and actions, etc.

Worked on configuring standard Salesforce Chatter and also customizing it by including custom logics on chatter objects using triggers and Classes and VF Pages.

Involved in business requirements meeting for requirements analysis, designing data model, identifying customizations and prepared Technical Design Document.

Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better. Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and displayed them on to the component.

Working with Administration activities like Users, Profiles, Permission Set Role, OWD settings and Sharing Rules. Designed and Developed Service Cloud and Integration.

Implemented Email-to-Case, Web-to-Case for automation of the case creation.

Implemented Agile Methodologies, i.e. Test-Driven Development (TDD) with continuous builds and controlling iterative and incremental projects.

Used Lightning App Builder to develop apps visually, without code using Custom-Built Lightning Component.

Used GitHub, Jenkins for code migration from Personal Sandbox to Dev and used ANT tool to migrate from Dev to QA.

Used Apttus CPQ to configure price and quotes for the organization based on regional prices. Managed CPQ process from both SFDC opportunity and Excel.

Involved in MVC architecture, Apex language as bridge between Visual Force Pages and open source Databases using SOSL and SOQL query languages.

Created Server APEX Controller for Salesforce Lightning Experience and Added Lightning Component to Lighting Pages and Record Pages.

Configure SSO (Single Sign On) authentication for user’s login from a Microsoft environment to a Salesforce Org and to integrate LDAP with Salesforce using SSO.

Vanguard, Malvern, Pennsylvania Nov 2019- Dec 2021

Sr Salesforce Consultant

Responsibilities

Developed Lightning web components and called apex class by using wire functionality and utilize Components in Lightening application & communities

Designed, developed and deployed Apex Classes, Controller Classes, and Batch Apex, Apex Scheduler, and Apex Triggers, packages for various functional needs in the application.

Implementation of Lightening App for Sales console application for Sales module including Leads, opportunity, Account and Campaigns.

Implementation of salesforce.com applications like the Sales, Marketing, Service and support Modules.

Implementation of Salesforce Service Cloud from Business case to operation.

Designed salesforce service cloud console to enhance productivity with dashboard like interface.

Expertise in advanced APEX/Visualforce development, including high volume data processing, managed packages, community portals, SSO, Canvas applications and metadata API.

Used Organization security, Network security to ensure user could login only through office servers and Session security to ensure users have access only in their working hours.

Configuring and implementing Conga Composer, Drawloop and DocuSign/Nintex, Adobe Sign for Document generation and e-signature products.

Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements

Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, assignment rules and system triggers.

Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.

Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects.

Implemented the Web Services through WSDL in the Salesforce.com for outbound messaging.

Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.

Strong experience in implementing Salesforce new features like Process Builder and performed actions Creating Records, posting a Chatter post, Email Alert, Invoking an Apex Class.

Citi Bank, Dallas,Texas Aug 2018 – Nov 2019

Salesforce Developer

Responsibilities

Designed, developed and deployed Apex Classes, Controller Classes, and Batch Apex, Apex Scheduler, and Apex Triggers, packages for various functional needs in the application.

Implementation of Lightening App for Sales console application for Sales module including Leads, opportunity, Account and Campaigns.

Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

Created Aura Exception Handler component for making generic error handling on lightning pages.

Developed Lightning web components and called apex class by using wire functionality and utilize Components in Lightening application & communities.

Built Customized reusable lightning component-UI Framework using Lightning Framework and aura framework, Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.

Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better. Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and displayed them on to the component.

Development, implementation and update focusing on Sales cloud and Service cloud and Community Cloud .

Case Management by Configuring Email-to-Case for the end user to submit a case through Outlook.

Implemented Single Sign-On (SSO) in multiple Confidential instances using SAML 2.0 and OAuth 2.0.

Maintaining the lead and Opportunity objects and performing the de-duping and Clean-up activities.

Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements

Manage 3rd party applications and integrations: Configure and maintain InsideSales, Marketo, Marketo Sales Insight, Pardot,Docgen, Adobe Sign, and DocuSign. Train end users on how to use these applications. Troubleshoot sync issues, upgrade applications with each new release and ensure batch processes run successfully.

Configured and Resolved issues connected to Five9 Call Centers, usage of CTI adapters and Mobile applications.

Have configured the Lead assignment rules, triggers, workflows for the assigning the ownership of the Lead.

Expertise in configuring the Salesforce Content Management and developing the process for scheduling apex jobs.

Expertise in configuring the DocuSign, Drawloop and Conga Apps for Document generation and e-signature.

Experienced in creating the Public sites, configuring the profiles and enabling the public user to access pages by developing the Controllers and visual force pages.

Used Salesforce Automation Process, Process builder, Flows, created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.

Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects of Salesforce.com (SFDC).

Created profiles and implemented Object and field level security to hide critical information on the profile users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment.

Developed using the PHP toolkit and SOAP API to integrate salesforce with the external system and responsible for creating the tables in MYSQL database.

Involved in implementing the code with best practices, Data migration, Data analysis, Configuration and Apex testing for the ORG merge project.

United Health Group, Raleigh, NC Jul 2017-Jul 2018

Salesforce Consultant

Responsibilities

Involved in identifying, planning and implementing new salesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements.

Develop Lightening Aura components and utilize in Lightening application & communities.

Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, assignment rules and system triggers.

Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.

Knowledge with developing Case Management System using Lightning Components, Controllers, Helper Methods and Style Sheets.

Involved on creating Lightning Pages inside LightningcommunityBuilder.

Designing UI screens and file transition process flow

Defining/designing SOAP web services to interact with BIG credit check and OnBase

Creating custom objects, Apex classes, visual force pages, controllers and extensions, triggers, workflows, validation rules etc.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Deployment and migration using Force.com IDE

Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Involved in Administrative work, created and maintained Users, Roles and Profiles.

Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.

Developed User Interface using Visual Force, APEX controllers and Force.com IDE.

Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.

Created workflow rules and defined related tasks, email alerts, and field updates.

Created and used Email templates in HTML, JQuery and Visualforce

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.

Used field level security along with page layouts to manage access to certain fields.

Developed Various Visual Force pages as per organization requirements.

Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.

Used Force.com developer toolkit including Apex Classes, Apex Controllers and Apex Triggers to develop custom business logic.

Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.

Designed and Developed Database Schema in Salesforce.com Cloud which is best suited for the customer needs.

Created Apex Rest Methods which supports in two formats JSON and XML.

Developed dynamic salesforce.com visual force pages using AJAX toolkit, JQuery.

Responsible for implementation of the online and offline framework to integrate with other modules developed in AJAX frame work in application.

Capital IQ, India, India May 2012 – Jul 2016

Role: Salesforce Developer

Responsibilities:

Leading the onshore team and coordinating the offshore team to make sure they complete the committed work for the sprint

Providing the inputs in the retrospective meeting on what went well and areas to improve.

Support Post Production Sanity and other activities such as helping Business to complete their testing and doing the Root cause analysis for the issues found during production Sanity

Work towards successful sprint by making sure the team is allocated to their capacity and they get required support in terms of getting the data from other systems and development team.

Supporting Business Users during User Acceptance Testing

Estimate and provide the hours for the scrum master for the User stories committed in the sprint.

Participate and play a key role in Go/No-go meetings.

Designed, developed and deployed Custom objects consisting of validation rules with effective formulae fields, Workflow Rules if the necessary criteria are met to suit the needs of the application.

Developed and Deployed Apex Classes for implementing business logic, Test Classes for Unit testing and Apex Triggers for various DML events.

In the process of Development of Apex classes using static methods to avoid recursion of triggers, collections like set, list and map methods to store or map bulk of data and SOQL and SOSL queries to extract related data from the database.

Used Developer console’s debug Log to catch Exceptions, debug apex script, execute Governor Limits and verified test coverage before deployment.

Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic using controllers and extensions in back end, for migrating users to different queues based on the type of customer enquiry.

Visualforce pages like Home Page, Disclaimer page, Solution pages and Form fill-up pages are created implementing various validation rules using JavaScript validate functions.

Created test scenarios on Sandbox environment for more complex business logic and used Force.com Component Deployment Wizard for migration of data.

Created Advanced Custom fields like pick lists, dependent pick lists, implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.

Implemented search, filtering, and tagging features on page layouts to make it easier for sales to locate relevant marketing content and documents in SalesForce.com CRM Content.

Implemented auto task creation, scoring and lead nurture programs, Sales insight interesting moments, and web form/landing page creation.

Created and used Email templates in HTML and Visualforce.

Developed several custom reports like tabular reports, matrix reports and joined reports including data filters, groupings, and customized graphs to better assist managers and report folders to provide report accessibility to appropriate personnel.

Customized the Dashboards to track the usage for productivity and performance of business centers and their sales teams.

Integrated the web services by generating the necessary WSDL files for extracting the data from external systems to display in the pages of salesforce.com.

Environment: Saleforce.com platform, Apex, Visual Force (Pages, Components, Controllers & Extensions), Data Loader, SOQL, SOSL, Apex Triggers, Reports, Email Services, Security Controls, HTML, Java Script, Eclipse IDE, SOAP, Windows XP, Sandbox, Test Classes.

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