Front office assistant

FRANCES PERRY

PROFESSIONAL SUMMARY

Executes daily task and functions including providing telephone support, handling patient complaints, resolving issues, facilitating patient check-in/out processed, as well as coordinating and scheduling appointments

Supervision of departmental staff (2-6 employees)

Participates in staff hiring, training, and yearly appraisals

Prepares end of month reports, maintains staff vacations, sick leave and timecards and edits

Prepares physicians templates; maintains calendars and schedules for department

Verifies insurance benefits and prior authorizations

Prepares medical records upon request

Enters charges, post payments, and prepares invoices

Provides scanning of EMR

Coordination/scheduling of sleep studies

Manages referrals and new patients, mail patient packets, and prepares charts with pertinent information

PROFESSIONAL EXPERIENCE

DFW CHILD PSYCHIATRY, Irving, Tx Nov. 2017 – Present Administrative Assistant

*Greets patients, facilitates check-in/out processes

*Receives and responds to inbound phone calls

*Coordinates and schedules patient appointments

*Verifies Insurance

*Scans EMR

HARMONY WOMEN’S HEALTHCARE, Plano, Tx July 2017 – Oct. 2017

Front Office Assistant

*Greets patients; facilitates check-in/out processes

*Receives and responds to inbound phone calls

*Coordinates and schedules patient appointments

*Verifies Insurance

*Scans EMR

TEXAS HEALTH RESOURCES, MARGARET MIKE, MD-SLEEP SPECIALIST, Plano, Tx

Referral Coordinator July 2013 – July 2017

*Contacted referring doctors

*Coordinated and scheduled patient appointments

*Received and responded to inbound phone calls

*Collected medical records

*Facilitated check-in/out processes

*Managed EOD reporting

BETHANY HOME HEALTH, Dallas, Tx May 2013 – June 2013

Temp Employee

*Verified Insurance for home health patients

MEADOR STAFFING SERVICE, Austin, Tx Jan. 2013 – April 2013

Temp Employer

*Greeted and directed visitors

*Received and responded to inbound phone calls

*Verified Insurance

U T SOUTHWESTERN MEDICAL CENTER, Dallas, Tx Feb. 2004 – Oct. 2012

Clinical Staff Supervisor, Psychiatry Department

*Supervised staff, oversaw hiring of staff

*Generated end of month reports

*Maintained staff vacations

*Managed time sheets

*Facilitated annual appraisals

DAVID L. TYLER, MD – PRIVATE PRACTICE, Dallas Tx July 1992 – Feb. 2004

Office Manager Assistant

EDUCATION

Tarrant County Jr. College

General Studies

Seminole High School

Diploma

ADDITIONAL INFORMATION

Technical Skills: Epic, Centricity, Practice Fusion, Luminello, and Microsoft Office: Excel, Word and Outlook

Languages: Professional proficiency in English and Spanish

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