Customer Service Demand Manager
Resume:
Christian P Wilson
www.linkedin.com/in/christianpwilson/ 630-***-**** *****************@*****.*** North Webster, IN
North Webster, IN
*****************@*****.***
Management/Leadership Skills
● Experienced account management and relationship management professional that is customer-centric and revenue-driven with B2B expertise across interactive advertising and manufactured consumer product industries in Customer Onboarding, Customer Record Management, Project Management, Complaint Management, Job Management, and Sales Support Systems Analysis. A coachable professional that is results-oriented with a proven track record of success.
● Specialized in functional customer relationship management (CRM), customer-service solution development, business communication improvement, and customer complaint resolution processes with a laser focus on increasing revenue and margins.
● Award-winning Account Manager with strategic vision. Leadership positions, including staff and project management, in numerous significant projects. Proven ability to work with and direct team members to achieve corporate sales goals and establish and maintain positive and growing relationships with customers. Senior Member of Business Development Team of 5 generating over $440M in 18 months for Campanja 2014-2016 with an emphasis on assisting other sales staff in closing, establishing, maintaining, and managing customer relationships.
●Proven ability to plan, prioritize and complete multiple tasks within strict time and budgetary constraints while maintaining high-quality standards. Flexible; adept at anticipating and managing shifting priorities. ●
● Visionary facilitator with proven negotiation skills. Organizer with expertise in both customer and project management. Outstanding communication abilities. Proven presentation skills concerning product development and marketing for direct sales, TV shopping, and interactive search engine marketing resulting in exceeding sales quotas and profitability.
● Proficient in high-value keyword search engine marketing, Internet traffic acquisition, distribution, corporate sales, direct distribution, agency distribution, branded and private label products, retail chain markets, sales, product training, and development and negotiation of co-op promotional programs.
Specialty Skills
●20+ years of broad-based experience in high volume sales in a B2B brand fortune 500 companies and advertising agencies. •
●10+ years of broad-based experience acquiring, negotiating, and maintaining distribution partnerships.
●Effectively develop relationships with decision-makers in key niche organizations resulting in high volume sales, lower production costs, and increased profits and make faithful raving customer service fans out of all clients.
●Sales Management experience supervising and mentoring teams.
●PC and internet literacy using several tools and products to include Microsoft Windows Suites.
● Dynamic Public Speaker has spoken to an audience as large as 250 people
EXPERIENCE
Oakwood Resort - Syracuse, IN Director of Marketing Head of Customer Service and review protection Lead support to GM for customer support
2/2020-10/2020
●Successfully integrated Customer Service Team and Sales Support Team and worked with IT Team to implement all new sales via the website and growth through internet readiness. The result was a reduction dealing with bad inbound/outbound calls, email responses, and completion of daily, weekly.
●Saved Oakwood over $64,000 in print advertising. A brand new website created Successfully launched a new site with 1,000 more pictures and the ability to be eCommerce for less money than it cost for the current Site.
●Social Media has grown from less than 1,000 followers to over 30,000 reaches on social media weekly. Restaurant and the Hotel and the Events.
●Won the first Wayne readers choice award for the hotel via a text messaging platform they had never used before
CJW Logistics Chicago, IL Senior Business Development Director Head of customer service and director of new business retention
8/2018-8/2019
●• Managed staff of 3 sales representatives and two client support assistants( aka dispatchers).
●• Led prospecting, selling, and maintaining (CRM) for leading companies in high keyword verticals within the Logistics world search engine environment
●. • Negotiated and maintained traffic distribution partnerships to acquire high-quality freight volumes to present to the current trucker base.
● Major accomplishments:
We increased gross sales by 500% YOY by increasing ten trucks at over 200 a week per truck on an average of 8 to 10 trucks per employee a week..
We negotiated and acquired >5 new freight partnerships, resulting in an 800 per week in revenue three weeks before Christmas.
Lifetime close rate over 50%.
BoothNetworking.com Chicago, IL Business Development Representative
4/2017-8/2017 My father was my partner and he died 8/2017
●We Re-established company and brand recognition for products and services through sales prospecting, professional networking, community involvement, and social media.
●I Prospected and secured new Client Partners with total revenue of $20,000 using a consultative approach.
● Awarded bid and contract with many large companies avg over 50 Million dollars in clients.
Campanja Demand Manager Sweden, Stockholm 18 Months Sales Development part of a team of sales of 5 people including CEO and head board member.
9/2014-3/2016
●Made it to 440 Million in 18 months with bootstrapping and tactics never before learned about growing a fantastic company hunting only the google 500.
● Researched, negotiated, and conducted activities that resulted in new, large volume customers while increasing gross sales and profits. • Major accomplishments:
● I Brought them to Zappos and other major battery companies.
●Worked over 150 Million dollars in deals brought to the company by my marketing efforts.
●Responsible for bringing on key Clients, including Zappos, German Music Fiverr, Expedia, and the amazon of South America
Havas Worldwide Search Chicago, IL
12/2013-3/2014
●contact position Develop, manage, and coordinate campaign strategies maintain working communication with clients. top-10 US retailer.
● Strategic insight to develop long-term execution plans from the client's stated business objectives, implement those plans, and achieve critical metrics (KPIs) defined by the client. Provide regular insight and training to challenge and develop junior team members.
●Facilitate and manage forecasting, budgeting and pacing, campaign creation, and optimization understanding of business concepts and client objectives to identify campaign expansion opportunities.
●Manage the relationship with the search engines and technology partners, such as DoubleClick and Kenshoo.
Archway Internet Marketing Internet Marketing Founder
8/2008- present.
●Started own company based on relationships made at website magazine
●Worked with 100’s of clients around the country doing social media manageyourtwitter.com to before twitter was really known about
●Large account started
●Many clients still around today on very minimal hosting company plans that keep the company making more than it costs to close the company.
Website Magazine Chicago IL Senior Business Development Only Sales rep and Editor for the first year
9/2006-6/2008
●I Brought Website Magazine from $28,000 dollars in the hole the day I started to 1.3 Million annual sales numbers the day I left. ●
●Increase sales by over 130% and doubled the number of ads beating the set
● quota by over five times.
●Set record sales at trade shows by signing up most advertisers in the company
●history during 17 trade shows.
● Increase sales by teaming with editorial staff to break down the Chinese wall between sales and editorial department, to use the editorial departments more efficiently to help drive sales without losing the integrity of the magazine.
● Created arranged and scheduled pre-trade show mailings and emails. ●
● Sold online advertising and PPC (Pay Per Click) on our website.
●Sold direct marketing (mail) as well as standard print and online advertising.
● Directed and trained new employees as sales and trade booth representatives.
● Implemented a plan to reschedule magazine deadlines and accounts payable.
● Set up the accounting system to monitor advertisers' billings for on-time performance of billing.
● Live industry interviews. (podcast)
● Created a new media kit.
● I updated company BPA numbers.
KingsIII of America Dallas, TX 2004 - 2005 (1 year eight months) Sales Development Customer support call center training.
●● First sales executive to manage and directly market the Midwest territory successfully.
● * Operated a remote office with entrepreneurial drive.
● * Generated six major joint venture agreements partnering our company with
●elevator companies within the first year. Established trust with owners and thereby received their client databases.
● * Created strategic alliance with a major manufacturer of elevators that
●included direct phone sales.
● * Utilized solutions selling methodology to present superior long term return on investment.
●* Aligned with a significant Chicago union (local 2) to provide labor assignments in tandem.
●* Joined and became an active member of The Chicago Elevator Association and The Chicago Apartment Association for networking opportunities.
● Working with mobile workers to set up buildings. Set up support for clients and trainees
EDUCATION
●High school diploma
● Some college at College of DuPage working on the website
●learning HTML CSS and other business marketing course work
SKILLS
Top-performing Customer Service/Project Management/Relationship Management professional,Dispatching with 20+ years of experience in account management, sales, marketing, market research, and project management. The objective is to significantly grow revenue and create raving fans of the brand.
Military
*Culinary Specialist, 82nd Airborne Fort Bragg *Veteran Status being in a time of war
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