Service Consultant Process Technician

Raymond Karl

*** ******* *****, *****, ** ***** · ********@*****.*** · Cell: 443-***-****

Personal Statement

I am a friendly, loyal and clearly dedicated individual who has an ambition to succeed in any given environment. Although I have extensive experience in the automotive industry, I love to learn, and am always up to a challenge whatever the situation. I get along well with others, while also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer.

Work Experience

Service Consultant

Apple Auto Mitsubishi, 560 E. Pulaski Hwy., Elkton, MD 21921 (June-2021 – Nov-2021)

• Take and set appointment for the shop.

• Assess customer needs and advise.

• Keep customer inform of vehicle process.

• Dispatch work load for the shop.

• Process payments from customer for accounts.

Assistant Manager

Preston Ford, 505 S. Philadelphia Blvd. (Rt. 40E), Aberdeen, MD 21001 (Oct-2020 – May-2021)

• Manage all employees in the service

• Summit daily and monthly reports

• Project daily and monthly sales

• Posting daily receivables for service department

• Maintain filing system

• Process warranty

• Maintain shop tools and equipment

• Process technician payroll

• Contact customer for CSI

• Fill in any position of the service department when short handed Service And Part Director ( Oct-2018 – Oct–2020)

Preston Chevrolet, 101 N. Philadelphia Blvd. (Rt. 40E), Aberdeen, MD 21001

• Manage all employees in the service and part department

• Summit daily and monthly reports

• Project daily and monthly sales

• Maintain part inventory and orders

• Posting daily receivables for service and part department

• Maintain filing system

• Process warranty

• Maintain shop tools and equipment

• Process technician payroll

• Process daily part order receivables

• Contact customer for CSI

• Fill in any position of the service and part department when short handed Service Consultant (May-2015 – Oct-2018)

JP Chevrolet, 101 N. Philadelphia Blvd. (Rt. 40E), Aberdeen, MD 21001

• Take and set appointment for the shop.

• Assess customer needs and advise.

• Keep customer inform of vehicle process.

• Dispatch work load for the shop.

• Process payments from customer for accounts.

Service Consultant (Mar-1997 – Mar-2015)

Bob Bell Chevrolet of Bel Air, 1230 Bel Air Road, Bel Air, MD 21014

• Take and set appointment for the shop.

• Assess customer needs and advise.

• Keep customer inform of vehicle process.

Shop Forman (Feb-1982 - Mar-1997)

Schaefer & Strohmingers Oldsmobile, Bel Air road, Putty Hill, MD 21236

• Diagnose and Check Vehicle repair needs.

• Maintenance on shop equipment.

• Schedule technicians.

• Dispatch work load.

• Assess customer needs and repairs.

• Assist service manager with daily chores.

• Maryland State inspection

Service Technician (Oct-1980 - Feb-1982)

Gladding Chevrolet, Ritchie Hwy., Glen Burnie

• Perform Maryland State Inspection.

• Perform repairs found from inspection.

Education

High School Diploma (Sep-1978 - Jun-1980)

Overlea High School, 5401 Kenwood Ave, Baltimore, MD 21206 Two years of automotive training. Awarded Doctor of Motors. GM Training (Feb-1982 – 2020)

2004 Service Consultant - Gold

2005 Service Consultant - Gold

2006 Service Consultant - Gold

2007 Service Consultant - Gold

2008 Service Consultant - Gold

2009 Service Consultant - Bronze

2010 Service Consultant - Certification

2010 Service Consultant - Mark of Excellence

2011 Service Consultant - Certification

2012 Service Consultant - Certification

2012 Service Consultant - Mark of Excellence

2013 Certified Technology Expert - Service - Certification 2013 Service Consultant - Certification

2013 Service Consultant - Mark of Excellence

2014 Certified Technology Expert - Service - Certification 2014 Service Consultant - Certification

2015 Certified Technology Expert - Service

2015 Service Consultant

GM Training : Dec- 1989 – 2020

List available upon request.

Ford Training : Oct 2020 – 2021

Service Consultant Level 1 and 2 – Certification

Service Consultant Level 3

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