Customer Service Assistant Manager

KIMBERLY

LAWS

*******@*****.***

EXPERIENCE

Assistant Manager

Dollar Tree Perry, Iowa

November 2021 - Current

Delegated tasks to appropriate staff members and monitored performance.

Supported senior managers with day-to-day operational requirements.

Monitored performance of employee teams and actions via regular performance evaluations.

Maintained operational performance with skillful handling of opening and closing tasks.

Optimized inventory for maximum revenue generation.

Managed daily workloads by organizing effective schedules and delegating tasks.

Contributed to effective decision-making with detailed reports on daily operations.

Certified Medication Aide

Rowley Masonic Community Perry, Iowa

April 2018 - February 2022

Made knowledgeable decisions to not administer prescribed drugs and coordinated follow-up actions with supervisor.

Dispensed oral, inhalation, and topic medications to patients under direct supervision of licensed nursing staff.

Ordered medications for residents and organized carts to monitor medication stores.

Supported care quality standards by observing patients for reactions and immediately reporting concerns.

Counted and signed medication administration records for controlled drugs.

Prepared and administered medications to residents at Nursing facility.

Maintained impeccable records with names of drugs, dosages, and time of administration.

Collected and input vital signs upon medication administration.

Used safe practices when assisting residents to lift, move, and transfer individuals between equipment.

Enhanced patient physical recovery with emotional and social support.

Helped patients with limited mental and physical capacity handle daily living tasks.

Kept patients comfortable with clean linens and well-stocked rooms.

Certified Phlebotomy Technician

Mercy Family Care=Perry Perry, Iowa

April 2018 - January 2022

Complied with corporate regulations, policies, and procedures to maximize safety, security, and overall trust in organization and employees.

Identified issues and implemented prompt and successful solutions to eliminate backlog and maximize workflows.

Delivered exceptional customer service to bolster strong relationships and build positive experiences.

Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.

Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents, and promote professional workspace.

Kept detailed documentation of venipuncture procedures and collected samples.

Avoided unnecessary infection risks by properly disposing of biohazards.

Obtained blood for testing by correctly performing venipuncture, finger sticks, and heel sticks.

Processed specimens with skilled accessioning, centrifugation, and packaging.

Coordinated smooth transfers of samples by picking up and delivering blood and tissue to different areas of facility.

Minimized risks of testing and treatment errors with consistent use of verification protocols for patient identities and biological samples.

Maintained patient flow by quickly collecting samples and completing related paperwork.

Managed station supplies, including tracking use and restocking bins between patients.

Completed accurate labels, paperwork, and system records updates with patients' sample information and personal details.

Upheld data security and compliance with HIPAA protocols using multiple identification points and document verification.

Prepared blood drawing equipment in protected sterile environment.

Verified matching tube, patient and test information, carefully checking all details at each stage.

Secured information by following HIPAA requirements

Collected blood from veins using vacuum tube, syringe or butterfly venipuncture methods.

Minimized safety hazards with proper disposal of sharps into approved containers.

Certified Nursing Aide

Rowley Masonic Community Perry, Iowa

April 2018 - February 2022

Helped patients with mobility needs, hoisting from beds and gurneys or transporting for scans or procedures.

Assisted individuals in dealing with stressful situations with emotional support and compassionate care.

Tracked conditions and behaviors, updated records, and immediately reported notable changes.

Responded immediately to emergencies and helped coordinate life-saving care.

Tracked nutrition and food intake and documented results in EMR system.

Kept patients comfortable with clean linens and well-stocked rooms.

Helped patients with limited mental and physical capacity handle daily living tasks.

Helped patients move safely with skilled mobility support.

Resolved patient issues by quickly responding to calls and emergency issues.

EDUCATION

DMACC, Ankeny, Iowa

May 2011

SKILLS

Employee scheduling

Budget assistance

New business expansion

Operations management

Task delegation

Patient lifting

Family support and assistance

Mobility assistance

Vital sign recording

Condition monitoring

Problem-solving

Strong communication

Intake recording

Electronic charting

Symptom documentation

Patient care

Medication administration

Supply restocking

Vital signs monitoring

PROFESSIONAL SUMMARY

Results-driven Assistant Manager enhances operational success with forward-thinking approaches and skilled support of senior management initiatives. History of exceptional planning abilities and effective oversight of promotions, team training, and day-to-day operations.

Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details.

Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed.

Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail oriented.

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