Front Desk Administrative Assistant
Resume:
CAREER OBJECTIVE
I am very ambitious and have a passion for being personable, experienced with conflict resolution and sensitive to others' needs. Warm and friendly individual with the ability to help customers in any situation. It brings me joy working closely with team members to provide a positive outcome in a timely fashion. I have taken important and resourceful skills from all of my positions and enhanced them each time, while sculpting myself into a very hardworking and useful administrative assistant. I want to build more. Learn more. Leave a long-lasting impression with partners and clients that are seeking my help. If given the opportunity I will ensure to bring forth that ambition and focus to assist you in every way possible.
EXPERIENCE
FRONT DESK SUPERVISOR
Embassy Suites Charlotte Uptown, Charlotte, NC / Dec 2019 - Apr 2020
Verify customers' credit, and establish how the customer will pay for the accommodation.
Contact housekeeping or maintenance staff when guests report problems.
Make and confirm reservations.
Issue room keys and escort instructions to bellhops.
Keep records of room availability and guests' accounts, manually or using computers.
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Compute bills, collect payments, and make change for guests.
Review accounts and charges with guests during the check out process.
Transmit and receive messages, using telephones or telephone switchboards.
Date-stamp, sort, and rack incoming mail and messages.
Plan, schedule or supervise the work of other employees.
Arrange tours, taxis, or restaurant reservations for customers.
Deposit guests' valuables in hotel safes or safe-deposit boxes.
Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Record guest comments or complaints, referring customers to managers as necessary.
FRONT DESK AGENT
Hilton Charlotte Executive Park Feb 2019 - Dec 2019
Greet, register, and assign rooms to guests of hotels or motels.
Contact housekeeping or maintenance staff when guests report problems.
Make and confirm reservations.
Issue room keys and escort instructions to bellhops.
Keep records of room availability and guests' accounts, manually or using computers.
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Transmit and receive messages, using telephones or telephone switchboards.
ACCOMPLISHMENTS Planned corporate meetings, lunches and special events for groups of 60+ employees.
Was awarded the Winner of Catch Me at My Best for Hilton Charlotte Executive Park.
NIGHT AUDITOR
Super 8, Charlotte, NC / Feb 2018 - May 2019
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Kept accounts in balance and ran daily reports to verify totals.
Promoted local entertainment and sporting events and offered details to assist patrons.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Used OnQ Systems to process reservations, check-ins and check-outs.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Executed positive demeanor to each and every visitor approaching front desk.
Controlled cash and credit card payment transactions at front desk reducing errors 100%.
Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Kept accounts in balance and ran daily reports to verify totals.
Checked hotel guests in and out in professional and friendly manner.
Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
Walked through properties to maximize guest safety and clear areas of trash and debris.
ADMINISTRATIVE ASSISTANT
Wells Fargo Advisors, Charlotte, NC / Aug 2013 - Mar 2014
Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses.
Looked over pending check-ins and payment processes to complete closing procedures.
Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Prepared meeting minutes and edited subcontractor proposals, project punch-list, transmittals and memorandums for organizational support.
********.****.***@*****.***
4257 Hondures Dr, Apt A Charlotte, 28206
EDUCATION
TCU ADVANCED TRAINING PROGRAM
San Marcos, TX
Advance Railroad Training (May 2012)
Relevant Coursework
US Coast Guard Basic Firefighting Safety, Cruise Line and ship safety
MIDDLESEX HIGH SCHOOL
GPA: 3.0
Saluda
High School Diploma (Jun 2009)
Relevant Coursework
General Studies
Certified Nursing Assistance
ADDITIONAL SKILLS
Billing, Spreadsheets
Multi-line phone systems
Creative problem solving
Check in and check out
Registration processing
Room assignments
Social perceptiveness
Clerical duties
Local arts and culture
Guest services
Conflict and issue documentation
Time management
Accounting systems, Processes
Arts, Proposals
Auditing, Routing
Safety
Basic Sales
Budget
Clerical support
Closing duties
Customer service
Databases
Delivery
Documentation
Special events
Senior Management support
Inventory
Managing Meetings
Organization skills
Personnel support and oversight
CERTIFICATIONS
US Coast Guard Basic Firefighting Safety
TWIC and MMC Security Clearance
.
BRITTANY MABE
Contact this candidate